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    • Well done Paul...delighted you have managed to resolve this.   Andy
    • It is usual policy to commence with a short tem lease, then when this ends to go onto a mothly renewable arrangement. As far as your safety is concerned it will be the same as it has been since the end of your short term tenancy. There is procedure to reclaim the property, but that is through what is called, the section 21 procedure, unless there is arrears, This gives you plenty of notice, talking months. If you are worried , the best thing to do is to talk to the new owners or their letting agents. It would be good to see the new contract the agents have given you.
    • Thank you.  Threads that point to success - or to mistakes - are very useful for motorists that will come on here in the future.   What you have done is utter insanity.  Despite being given on a plate two threads where motorists beat Athena in the same week as your case you've gone and handed over money to the fleecers.  It doesn't take much to work out that (a) not handing over money you don't owe to conmen is a better strategy than (b) handing over money you don't owe to conmen then trying to get it back.   The amount was never "going up" from £45 to £90 because it was never £45 in the first place.  It was always £0.  You were being charged for overstaying by eight seconds which is legally "de minimis" ("the law does not deal with trivialities").  You couldn't read Athena's signs anyway as the car park was pitch black!  Etc.  Etc.   Athena's position will be that you admitted the debt (otherwise why did you pay it?)  I hope chargeback goes well but often it's a battle to get banks to carry out chargeback and they will understandably be bemused as to why you paid this money if you thought you didn't owe it.  Bluntly you've just made life a million times harder for no reason.  It's like a football team manager who instructs the players to score two own goals in the first minute and then try to win the game.     That said, go for chargeback and good luck.
    • Same reason Councils like to use Agency workers at sharp end.
    • Not a fan of outsourcing in general, as I think control is lost.  And the companies used, can have problems meeting the standards required, as HB states above.    But I can see why it is attractive, as then Government department or principal company does not have additional staff with pensions and all of the other costs.   If you needed say 200 staff to cover work that would last a year, it can make sense to outsource the work, depending on what is required.    
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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

Harlands, CRS and now UKSearch Limited


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I joined Trugym in August 2017 on a 12 month contract. In March 2018, I decided to cancel the membership as I was going to move out for university and there were no gyms available around the area I was moving to. The receptionist told me that they had a cancellation request online, so I sent that email. I didn't receive a reply until 2 months later, in which they told me that I was on a 12 month contract and had to complete all payments.

 

Due to their lack of a response, I cancelled the direct debit a few weeks after I sent in the the cancellation email.

 

Approximately a month after I sent the cancellation request, I started receiving emails from Harlands regarding the cancelled direct debit and all the fees I now owe the gym. Then in June, the debt was passed on to the CRS, who eventually passed it on to Zinc Group. After reading at least 100 threads on here, I made sure to ignore everything. They stopped emailing for around 6 months.

 

On 17 April 2019, I received a letter from UKSearch Limited which states that they've been instructed by Harlands to recover the debt. it also says that if I don't respond in 7 days, they will "need to escalate the matter". Sending a letter home is new, they usually send emails. After reading this I decided to see if there were any threads on situations similar to mine, but they're all associated with some sort of water company, so now I'm a bit stressed, and I'm not sure what to do.

 

Are they also the same company?

Do I continue to ignore them

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Hi Whothat and welcome to CAG

 

1. Do you still have a copy of the email you sent about cancelling.

 

2. To whom was it sent.

 

3. Did it explain about you moving away to Uni.

 

4. When were you moving away to Uni.

 

Ignore the letter from Harlands/CRS or anyone else for now. They can do you no harm.

 

:-) 

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