Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • you ring you bank    
    • i suspect the charge on the Land registry site against the house reads:   2. (XX.XX.2007) RESTRICTION: No disposition of the registered estate is to be completed by registration without a certificate signed by the applicant or his conveyancer that written notice of the disposition was given to XX Council at P.O. Box XX, STREET, TOWN, POSTCODE, being the person with the benefit of a Charge under Section 22 of the Health and Social Services and Social Security Adjudications Act 1983.   ..............   that is a restriction k and is useless to the council, as all 'legally' your have to do is inform them AFTER the house has been sold . then it's too late money has gone.   dx
    • I have got a copy of the charge. The Land Registry responded to say that the document attached to the RX1 was as follows. The A4 document headed 'Health and Social Services and Social Security Adjudications Act 1983 and National Health Service and Community Care Act 1990' is a statutory charge. However as the person concerned (your late father) was one of joint proprietors of the property, the charge could not be registered or noted. Instead it was protected by registration of a restriction.   This is a statutory charge that has arisen under section 22 of the Health and Social Services and Social Security Adjudications Act 1983.   Unfortunately the Land Registry blog was discontinued on 30 June 2020 [I only found out today!] they're waiting for a new platform which could take a few weeks - so I haven't been able to obtain any other advice, other than what I found in the Hardwick and co website today which stated that S22 of HASSA had been repealed and stated that    After 1 April 2015 a Local Authority will only be able to recover unpaid care home fees by securing a judgment debt either in the County Court or the High Court (s69(1) of the Act). and The Act increases the time limit for the recovery of a debt comprising of unpaid care home fees from three years to six years from the date the sum becomes due   hence I thought that as the fees had not been paid and more than 3 years had elapsed that perhaps the charge was no longer extant?    If the restriction is such that the CS only has to notify the council [and there's no restriction on me selling] then I thought the sale could proceed while I continue to battle it out with the council. Who haven't been in touch now since 2016.   This is all very complicated - I'm sure it could be simplified!!   Thank you      
    • You've been here since 2013 so you must be aware that the tell people all the time to read our customer services guide and to record their calls. We try to remind people that if they don't record their calls then sooner or later they will regret it. I think if you do anything morning telephone you should have read our customer services guide first because then you would have the evidence you need to persuade people that you did take the action that you saved it. I suspect one of the problems it will be managing to establish that you let people know in advance. If there is a delivery which signed for that you may find that Amazon and also your bank may not be very happy about helping you out. Although the bank may activate the chargeback, they may later on after a further "investigation" for the money back from you. Suggest that you send Amazon an SAR.  
    • Thanks. Do I go to the bank and ask for this, or is this something I have to apply for outside the bank?     
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 7 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
BCS

Future-Comms - joseph Stickler

style="text-align:center;"> Please note that this topic has not had any new posts for the last 444 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I moved to Future Comms in July 2018 I had been with Vodafone for 17 years and never had any problems.

 I regret very much that Jack from Futurecomm set up the call which was a three way call between me Vodafone and him.  When Vodafone were trying to give me a better deal he cut the call as he obviously thought they were talking me back… oh if only!

 

 The only reason I moved to Futurecomm is that they told me I would have exactly the same deal as with Vodafone which was all free texts and all free calls but they would also add free roaming without any charges for calls or text which was great as my son lives in Spain. 

I asked them if there would be any extra charges for certain numbers or texts or calls and he said definitely not.  I asked him to put this onto the contract which is did.  

 I was not informed at any time that on agreeing O2 who is the service provider would take much more than the agreed price from my bank account every month and then Futurecomm would be refunding me the difference. 

 

I would never have agreed to this as it can easily put your bank account into overdraft and incur bank charges.  I also noticed afterwards that I was in a three year contract whereby I had only agreed an 18 month contract. 

 

Once everything was set up I noticed after a couple of months that they were taking huge amounts of money hundreds of pounds and much more than agreed from my bank account. 

 

I called Jack who had sold me the package and said don’t worry this can happen you will be refunded on your next bill.  This was not the case and the money they were taking from my account was increasing. 

I called back and they said Jack has left.  Futurecomm Customer Service were very unhelpful and extremely rude and unprofessional.  One of them telling me to hurry up, cos her friend was waiting outside and she wanted to go home. 

 

Another time a guy very aggressive responded by asking ‘’what are you going on about”, I said pardon me and he repeated ‘’what are you going on about”.  I was being very polite myself.  

 

I then had them asking me to give them my username and password so they could look into my online billing which I thought was very strange. 

 

They then sent me an email with a zip folder containing 2000 pages of billing and told me to look through that!  Next I spoke to O2 and at that point they had taken a total of £450 from my account. 

A week later the whole lot of £450 had been refunded to my account.  Some weeks later the £450 had been taken from my bank again.  Since then I constantly have huge amounts of money taken out of my account on a monthly basis and nothing refunded.  I have written so many complaints to Futurecomm, but no response. 

I write warning reviews on Trustpilot and on Google and just get generic responses saying we will be in touch and they never are.  I have taken to heading my emails ‘’Complaint No. #’’ and am up to no. 7 even thought there are many more than 7.

 

As I had left the name of my company in my reviews another person who had the same problems as me called me and told me that he had gone to CISAS Communication & Internet Services Adjudication Scheme and they had sorted it out for him and he had got out of his contract and he suggested I did the same, so I called them but they said they are no longer dealing with Futurecomm. 

 

I am led to believe that all telecoms companies have to be covered by an independent disputes body but it looks like Futurecomm are not. I have kept a log with dates and times of everything that has happened.

 

I did read one poor very old couple who were living on a small pension and Futurecomm were taking nearly all their pension from them monthly… very sad!

 

I am devastated about this and am looking for anyway someone can help me, or I can help someone else in the same position as me.  Surely, if we all get together, we can do something about this situation collectively.  Thank you for reading all this.  I look forward to hearing from you.

Share this post


Link to post
Share on other sites

Hi and welcome to the forum. You notice that I've tried to space out your story a bit to make it easier to read. Large blocks of text very difficult to deal with although I know it's difficult particularly if people are posting from a telephone.

We going to have to ask you quite a lot of questions because your story seems to be pretty unusual.

The typical Future comms story is that they fix up a contract between you and O2 and then they give you a rebate every month – typically about £18 per month. Often they also promised to pay you your termination fee with your previous supplier which might be anything between £80 to £120.

 

So the usual scenario is that people sign up for a three-year contract with O2, pay O2 the monthly subscription and then get cashback from Future comms. The usual scenario seems to be that Future comms generally speaking doesn't seem to pay the cashback so that people can be owed several hundred pounds and in one case I saw a figure of about £1300 on trust pilot.

For some reason rather most people seem to be going along with it and receiving promises which are constantly broken and seem to be tolerating it for a couple of years or more and are simply saying that they won't sign up again but they don't take any other action.

To my knowledge there are about three or four people who have now issued proceedings against future comms. One person who sued for several hundreds of pounds has received £18 and a defence to the rest of it.

It all makes me feel very uncomfortable because a business which works this way could easily be a business which is in trouble and doesn't have good cash flow. We'll see.

Your story seems to be rather unusual because I gather that the money has been taken out of your account by Future comms – not by O2. Is this correct? How are you paying O2 for your service?
If future comms are taking overpayments out of your account on a direct debit then the first thing that occurs to me is that you should invoke the direct debit guarantee which will bring your bank into the equation and that will give you a lot of power.

But first of all, it will be very helpful if we can understand in detail how your arrangement with Future comms works – because it seems to be completely different to anything we have heard of so far.


Share this post


Link to post
Share on other sites

Okay I understand that in fact your problem with Future comms is following the usual pattern.

You have entered into a three-year contract with O2 brokered by Future comms. There are two telephones and you are contracted to pay O2 £28 for each one for unlimited texts and unlimited minutes and 6 GB of data.

Future comms have promised to return £28 per month to you – but only for 18 months.

You entered into the contract in July of last year and so far Future comms have paid you nothing at all. Surprise surprise.

By my reckoning this means that they are you £252.

I'm afraid that the only thing I can suggest is to send them a letter of claim – using a recurring letter of claim format so that future comms understand that if you don't have your money within 14 days you will see them and that not only that, every time they break a deadline for paying you the next instalment that you will see them again.

If you are prepared to do this then we can certainly help you and it is very simple – and assuming you win you will get your money back. There is no reason why you shouldn't win although I am troubled bit about the cash flow position of this company and it will be interesting to see what happens when one of the existing actions which have been started moves to enforcement.

If you want to send a letter of claim then you should be sure that you understand what it means to take a legal action in the small claims court. It's very easy and it's pretty well risk-free. Don't imagine that you can send a letter of claim and then not bother. Don't bluff. You only lose credibility.

Here is a link to a post which I made some time ago in relation to a recurring letter of claim – and you might want to consider that in relation to this company because it seems that their whole pattern of business is not to pay their debts.


Let us know what you want to do

 


Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...