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    • Thank you.  Threads that point to success - or to mistakes - are very useful for motorists that will come on here in the future.   What you have done is utter insanity.  Despite being given on a plate two threads where motorists beat Athena in the same week as your case you've gone and handed over money to the fleecers.  It doesn't take much to work out that (a) not handing over money you don't owe to conmen is a better strategy than (b) handing over money you don't owe to conmen then trying to get it back.   The amount was never "going up" from £45 to £90 because it was never £45 in the first place.  It was always £0.  You were being charged for overstaying by eight seconds which is legally "de minimis" ("the law does not deal with trivialities").  You couldn't read Athena's signs anyway as the car park was pitch black!  Etc.  Etc.   Athena's position will be that you admitted the debt (otherwise why did you pay it?)  I hope chargeback goes well but often it's a battle to get banks to carry out chargeback and they will understandably be bemused as to why you paid this money if you thought you didn't owe it.  Bluntly you've just made life a million times harder for no reason.  It's like a football team manager who instructs the players to score two own goals in the first minute and then try to win the game.     That said, go for chargeback and good luck.
    • Same reason Councils like to use Agency workers at sharp end.
    • Not a fan of outsourcing in general, as I think control is lost.  And the companies used, can have problems meeting the standards required, as HB states above.    But I can see why it is attractive, as then Government department or principal company does not have additional staff with pensions and all of the other costs.   If you needed say 200 staff to cover work that would last a year, it can make sense to outsource the work, depending on what is required.    
    • That's what gets me, BN, unless these three companies have a monopoly between them.   At least two of them have been fined or had financial penalties for messing up, haven't they? And yet they still get the next job, possibly with no tendering in the current climate.
    • An update! I took all the advice, Social media, contacted the cottage direct ( mail and letter) sent an email to the CEO and the UK Director of customer service Booking.com, Halifax re charge back.   Oddly, this morning Kalvin got a text message saying they tried to contact him months ago ( yeah right) offering him a refund or alternative accommodation!!  So, to keep inline with data protection ( that was mentioned in the text) they can only reply to him.   Offered his money back or another date. He agreed to a refund within the next 7 days.   I really appreciate all of your input and I will gladly make a donation to your good work many thanks again,   Paul
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
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      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
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Hi everyone.

 

Firstly, apologies if this is not in the correct subforum.

 

I use a Revolut card for my daily purchases. 

It's one of these internet banks, you get an account and card, and you top it up, etc. 

 

Today, there's a standalone cash machine in town, operated by CashZone and instead of dispensing money it retained my card. 

A second chap came along whilst I was calling the wife and I was too late to warn him not the use it and it took his card too. 

 

I called the number on the sticker on the ATM and gave them the ATM ID number and they said it's blocked and not to worry because any cards will be emptied and destroyed. 

 

I have ordered another card but it costs me £5 delivery. 

I was just wondering, were I feeling so inclined, where I stood with their obligation to refund me for the cost of requiring a new card. 

It was there faulty machine that retained the card for no good reason after all. 

If they intend to permanently deprive me of it without permission then is that not theft?

 

Your thoughts on the situation would be appreciated.

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Simple answer here is if the fault is with Cashzone's ATM - Then the cost should be passed onto them. 

I am also one of those App bank users - I actually use one of the more stable ones as my full account and have my old guard account used to put money into. 

 

I would suggest that you move sideway's to another secure company (Monzo, Starling etc) - I am concerned with Revoluts bad press recently. 

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Likely they didn’t dishonestly intend to permanently deprive (so not theft)

 

intent to permanently deprive is a civil matter. It is only criminal when the intent is dishonest (applying the 2 stage Ghosh test)

 

Additionally : what have Revolut asked them to do with retained cards?

while you pay Revolut to issue you a card, I bet somewhere in the T’s & C’s it says it remains their property .....

Edited by BazzaS
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