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    • OK,  I have not claimed anyone told us to pay in this forum. As grown up adults we made this decision. I am sharing our experience in case it benefits anyone.  Our approach to this is if Lidl didn't help at the end we would take our shopping elsewhere and the so called reduced charge of £45 paid would be the end of the story, even if is unfair.    As I mentioned Lidl cust. service already emailed us to confirm that they have contacted Athena to cancel the charge, I'll first follow up with Lidl. If not resolved will resort to chargeback.  
    • no one ever said PAY THEM, you never ever do that.   if you paid by debit card go get it back by a chargeback to your issuing bank.      
    • Hi All,   My partner received a response from Lidl after another 3 days in which they explain the reason for their car parking system etc. but to summarize they conclude to cancel the parking charge with the below paragraph;   "In light of your comments, on this occasion only, I have requested that the parking charge is cancelled. Athena will confirm the cancellation in writing in due course."   As the £45 was going up to £90 the day before the email above actually reached us,  we actually sent the payment of £45 to Athena to remove the risk of that, but with the above conclusion we will follow up to get a refund.    Meanwhile we did our first big shopping with the car from Aldi in the local area instead of Lidl for the first time in 2+ years. As Aldi shares the car park with Matalan store in our area their car park period is 3hrs free of charge, which removes the stress of timing your shopping.   I think the supermarkets are shooting themselves in the foot with these types of measures when they use 90mins or such short periods as a time limit.   I'll post an update how the refund chase goes and how long it takes.    Thanks.
    • and apparently have sweet FA of the systems ready to implement the Kent border, ... which is needed because they haven't got the systems in place to manage the UK-EU border or UK-Ireland border they have striven so hard for and had sold so enthusiastically ..
    • It will be court / legal threats then, but that's out of my experience there. Good luck with the claim and let us know how it went.
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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
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    • I’m in desperate need of help
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
      I’m literally at the end of my tether and don’t know where to turn next !
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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My partner is had a medical injury where he received a chemical burn from a back slab (plaster burn) which was not put on his calf properly as there was not enough padding. Due to this, my partners has to travel once or twice a week to the Burns unit which is a distance away, by cab, which is costing us money.  During his last visit to the hospital,  the Quality and Risk Manager emailed me stating that they would reimburse the cost of his travel if I forward her the receipts, which I have done. Prior to this,  I submitted a complaint on my partners behalf to the private hospital which should have been answered within 20 days however they extended it to 25 days.  The 25 days were up on 5th April and I emailed the Chief Executive asking why there was no response. We then received a letter apologising for the delay and stating that the individuals that were involved were absent and therefore the response to the investigation would be delayed. I responded to the letter by email and received an out of office reply that the Chief Executive would not be back until 23rd April and for any further concerns please email his PA, therefore I forwarded the email to her.


My partner had to visit 2 hospitals for treatment and each consultant encouraged him to sue the hospital as the burn is the worse they have seen (my partner had to had 2 skin grafts).  We have seen a Solicitor who will be dealing with my partners claim on a No win, No fee basis, however my question is, if the hospital comes back to my partner with a settlement, does he have to give a portion to the solicitor or can he just cancel the solicitor.  We both do not know how this works..a response would be appreciated. 

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Well you will have entered into an agreement with the solicitor and you will need to consult the terms of that agreement.

However, I can't imagine that you haven't agreed to pay over a percentage of the damages that you receive. At the same time, if the hospital is liable for the injury and it seems to me to be reasonable that they should reimburse you all of your costs including legal costs. Have you not discussed this with the solicitors before you entered into the agreement?

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Thank you for the reply.  My partner has received the documents from the Solicitor but he has not signed it as yet as he was waiting to hear the outcome of the complaint but the Solicitor has emailed me asking for the signed documents to be returned. But no, this did not spring to mind at the time until recently.  I will look at the documentation to see if this is mentioned.  

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You also need to be aware of the likely value of the injury. You could find that you are made an offer which could be less than the maximum possible and yet if you refuse it, your solicitor might claim the right to claim his fee anyway even though you haven't been given the best offer possible.

I'm really not terribly familiar with these deals – but I would be very careful and I would look around for good information about the pros and cons of them.

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