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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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Knightsbridge/CreditFix IVA - treated me very badly - thinking of BK now - help


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You never enter into pointless letter tennis

They all know the score.

 

If the debt was transferred to then then payments were made through the iva

But thats immaterial now as its cancelled anway

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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@London1971 is this the process you went through and spoke about before?

 

Just wanted an insight into what happens through the process and, ultimately, what happens to the debt etc?

 

Thanks

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I know you originally posted a while ago but I thought I would let you know my story.

 

In 2011 I lost my job, was making token £1 a month to creditors. By 2012 I was so tired of it all I seriously considered bankruptcy - what stopped me initially was I didn't have the funds to do it. I had between 45 and 50 thousand pounds of debt 

 

Anyway I stared what I will call my unenforecability journey . I sent a CCA Request to every unsecured creditor (credit cards and loans), there were a few lets just say that. 

 

Some of the debt owners wrote back saying they couldn't locate the agreement and the debt was unenforceable - great 

 

Some sent back paperwork that was unenforceable ( this really only applies to accounts oped before April 2007) . I wrote back telling them what they had sent was tosh and to go away , most did.

 

Others sent back what looked like good copies of the agreements 

I did what can only be described as blagged it , I didn't pay , told them there responses were non compliant , in fact to one (about 15K) I actually wrote and said if they thought they had a case go ahead and do me a favour, make me bankrupt. They didn't 

 

Now in 2019 my last debt has been statute barred for just over a month, I am home free. This last debt was an overdraft which it took them a while to default so for that one, to be safe the date of default was my statute barred date 

 

I learned a great deal over the last 7 years, I understand the complexities of consumer credit better than I did. I must say, one (Lowell) did take me to court but could not produce the default notice and I know one was never sent so they lost- that was £5000 and they were ordered to pay £2000+ costs - I had hired a solicitor on a fixed fee when it became clear they would not back off. 

 

 

By the way, I also went to University later in life, I graduated last year and am now doing an MA in Social Research 

Any opinion I give is from personal experience .

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Just to re iterate, any DCA asking for more info in order to request a CCA is trying to spoof you.  No CCA after 12 +2 days, they can sing for it!

 

Yup this is exactly what I did , CCA'd every DCA, and my story is similar to the poster above.

 

 

We could do with some help from you.

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@fletch70 That's great news! Thank you so much for sharing your experiences. Looks like you're in the clear now. This is exactly what I wanted to know-the whole process, what might crop up along the way and, ultimately, what happens at the end of it all! 

 

Congratulations on graduating!! I believe its a double congratulations when you have balanced life and work and university! Its tough isn't it... What is your degree in?

 

I will have a read through some of your old posts to have a look what might come my way, and thank you again for sharing.

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My degree is in Health and Social Policy - or just social policy, hence the Masters in Social Research 

 

 

With regard to supplying confirmatory info to your creditors 

My view, which may be different to others, in that , so long as it is reasonable then supply it. There is certainly no need to provide a signature but they do have a duty to make sure they send the info to the right person however if they have been writing to you then I would reply saying something along the lines of 

 

'As you have been communicating with me at this address for some time, you must be sure of my identity. If you are not sure of my identity please confirm so I can make a full complaint to the ICO about you sharing my data with an unknown 3rd party'. That kind of puts them in a catch 22 

 

So if its full name and date of birth then yeah- address I am a bit more dubious about 

 

One of the problems with providing old addresses is they can then use that to recon the agreement in the hope that was where you lived when you opened the account. When my Ex died, I wrote to her creditors asking for copies of the agreements so I could pay the debts that were legally owed. One sent back a recon with the address where she died- well I know for a fact she hadn't lived there when she opened the account so they were screwed. Not that there was enough to pay them all anyway but it was one off the list 

Any opinion I give is from personal experience .

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You submitted a CCA request, if they still haven't complied after the 12+2 days it's not enforceable.  They can send you a copy of the Old Testament if they like, but it makes no difference to that fact.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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56 minutes ago, Jaksmyboy said:

Thanks @London1971 so, presumably, they wont provide the CCA seeing as they are asking for more info, so what, it isn't enforceable? Or will it be passed back to Barclaycard or ??

Can't it's been sold

Get reading up

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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2 hours ago, Jaksmyboy said:

Thanks @London1971 so, presumably, they wont provide the CCA seeing as they are asking for more info, so what, it isn't enforceable? Or will it be passed back to Barclaycard or ??

Just because at the moment they will not provide the CCA Request doesn't mean you are home free. There are lots of possibilities, they may go quiet because they do not have it, they could sell it on, which might be good for you as the chain of assignment would become more complicated , they might continue to chase you , if they do there is not a lot you can do at this point.

 

The only way they could return it back to Barclaycard would be if very specific terms in their sale agreement are met and unless you have the deed of assignment you can not tell what they are.

 

By the way, when was this account opened and has it always been a barclaycard? I know for example a few years ago goldfish branded cards were sold to Barclaycard as were Egg branded cards before that 

Any opinion I give is from personal experience .

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  • dx100uk changed the title to Knightsbridge/CreditFix IVA - treated me very badly - thinking of BK now - help

ive updated your topic title to better reflect your situation.

 

you sent an sar to the useless IVA provider....?

did you sent one to Claims Advisory Group! lets see where this PPI went.

i'd also p'haps write to them as well cancelling any outstanding contracts they think they might have with you.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 5 weeks later...

Hi all

 

I've been waiting (patiently) for responses to my CCA and SAR letters sent at the beginning of May. I've had a couple of responses-one of each. PRA have sent through the CCA from Barclaycard and Knightsbridge have sent through their info regarding the SAR (quite interesting in regards to the claims advisory group claim as it is clear that Knightsbridge never received the PPI payout but claims advisory group fees were added into my IVA-consequently they are chasing me for it now-I've sent them a SAR).

 

So, my question is, what do I do with all this info now?! How do I move forward with it?

 

Thanks

Lyndsey

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On ‎04‎/‎05‎/‎2019 at 18:56, fletch70 said:

 

By the way, when was this account opened and has it always been a barclaycard? I know for example a few years ago goldfish branded cards were sold to Barclaycard as were Egg branded cards before that 

 Bit of a delay in responding-apologies. This one has always been Barclaycard.

Thanks

Lyndsey

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Start a new thread in the bc forum and scan up the return to one multipage pdf please

read upload

as for the ppi fees

though ignore them

you didnt agree to it and signed no contract with them?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Urm..VERY debatable..i think not

esp as i bet the firms are linked i bet

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Heres the link to my new topic in bc 

 

I have also uploaded some of the transcripts sent through from Knightsbridge as part of their SAR

-most of the stuff sent through was creditor letters sent in by me.

 

There are a few more pages of these transcripts from right at the beginning of the agreement but these would need quite a bit of editing as they have a lot of our details on them.

 

 

 

sar.pdf

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had blind

knightbridge are baines and ernest who also owned the claim advisory group [ex employees/directors]

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So....do I wait for claims advisory group SAR to come through and then take it from there with their claim? I mean that pay out was never received, so surely I can't be liable for their fee?

 

Also @dx100uk I know you suggested I send off a SAR to both IVA companies. I have now received both lots of info back-but not too sure what I'm looking for or doing with it, apart from the obvious lack of PPI claim, not sure what else I should be looking for?

 

Thanks

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My husband had a claim going through with Claims Advisory Group and was notified of its success just as we were about to enter into an IVA. At which point the IVA company took over the 'claim', or so we thought.

 

On the failure of our IVA in December 2018 we noticed that claims advisory group fee had been added into our IVA BUT they never received the payout (£2900) from Beneficial Finance.

 

I'm disputing the fee (which we are now being chased for as our IVA has failed) but my question about the PPI claim itself is; can we approach Beneficial Finance for the agreed claim or is there a time limit for how long the claim would be valid? Claims advisory group claimed it in 2016.

 

Thanks

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see where your payments went and if their fees + those equal all the money you paid..i bet not,, hidden f&f pot?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you are the one with the info not us..

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Can anyone please explain why my posts/topics keep getting moved around?

I'm constantly being advised to 'start a new topic' for that in that section etc, but when I do they get merged with existing topics....?

I felt this query should come under the PPI section-no? 

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I think the idea was you started a new thread for the pra cca return for the Barclaycard.

the ppi is relevant to this thread as its to do with the dmp provider. so was merged here

there should have been a post but my internet was flaky earlier.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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