rats! you should have said that you ask for costs under CPR 27.14.2(g) for their unreasonable behaviour.
so now you calculate your costs and include 5 hours LiP preparation time @£19.50ph, stationery + postage, travel to court and loss of earnings if possible. Put all of this down in a letter and state that you are claiming this becasue the claimant knew they had no cause for action and so is wholly unreasonable behaviour and thus a costs order under CPR 27.14.2(g) is sought
you can ask for this after the event if you hurry
question for you, as you are not new to all of this why on earth did you take part in their bent appeals process?
daughter now needs to ask when co received the demand and why they gave her name as driver when no company liability existed in the first place and they have breached the GDPR by their assumptions?
we will need to know what she said in her appeal and also see images of the sigange and payment meter so we can understand what they are claiming is a breach of contract.
Knowing the exact time the vehicle was there will also be vital in this as there is a 10 minute grace priond that allows the driver to park up, read signs and then when leaving return to vehicle and queue to get onto the public highway so it may be that he paid the correct amount but their camera system is has measured entry and exit and not the time parked, which is the bit you pay for.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!