Although the end answer may not be any different, it would help if you would be more specific.
Please tell us the name of the shop
what items you bought
what items you returned
what is the value of the alleged overpayment to you and to which returned items does this apply?
I just don’t appreciate they gave me an ultimatum when I didn’t even know there was a mistake on their part as the refund just reached my bank anyway. I understand the morality but not the legal side of this.
Thank you for your patience Andy.
Lowell Solicitors Ltd have finally responded and here I am enclosing their response.
Just to let you know that the letter was received today through the post.
Any advise please Andy?
Can you help
I rented a property on a 1 year lease stating no pets allowed, I have since found out that the tenant has a dog in the property & the lease expired approximately 2 years ago.
I have since pursued the tenant through court on a section 21 over 2 months rent arrears, but they have fired back at me in court with not putting the deposit in a government backed scheme which would cover the rent arrears, which I knew nothing about. The tenant also asked me to take the deposit off the rent arrears a while back. They Also said a few other issues no smoke alarms fitted & a gas cooker broken which have all been rectified now
Recently there is also damage to the property.
Where do I stand ?
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!