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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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reclaimGuys want fees - i went to the FOS and won when they failed with lloyds directly


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Hi folks,

 

After a couple of successful claims against Lloys/TSB for PPI we had one more for a card with Lloyds.

 

Lloyds refused to pay up claiming in their eyes we were not missold.

 

We were using Claims Guys to act on our behalf (I know, lazy & costly) and they wrote to us stating that Lloyds had written to them advising them of their decision.

 

we went direct to the FOS to appeal and the FOS decided in our favour.

Four weeks later and we have had a letter from the Claims Guys asking for their share even though they were unsuccessful in their attempt.

 

Any ideas if they can do this as with a no win no fee arrangement then I would say not.

I appreciate that they did a fair bit of leg work so am happy to pay them but the full amount?

 

I was wondering what others thoughts on this might be?

 

Cheers, Chris

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Please will you post up the E which you received from The Claims Guys. As the FOS have be the people who have done the work for you then I would say that the Claims Guy's have got no basis for asking for any money from you at all.

Can you tell us a bit more about when you ask them to get involved and also what they are they apparently trying to levy?

What a shame you went to them anyway. You've been here since 2015.

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  • dx100uk changed the title to reclaimGuys want fees - i went to the FOS and won when they failed with lloyds directly

cant see you being able to get out of this one sadly

as much as i'd like to see it.

 

you contracted them to get the PPI back, you signed the authorisation & consent forms?

their T&C's clearly state or don't ..that it doesn't matter who eventually  succeeds..the very fact they were involved..entitles them to their share.

 

topic title updated for clarity of your issue

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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