Cabot/Mortimer PAP Letter - old Zopa Loan

[dx100uk]

ok good

let it run then.

 

I've sent you a PM with a secure email

send me the scans of the complete CCA return please

see if can get them up...

 

dx

 

[Blueboy7]

After sending the IRL to zopa still got no reply should I email them a copy ? Hopefully you received the docs I sent ? 

[dx100uk]

docs are in post 42

ring zopa and ask?
 

[Blueboy7]

Thanks for doing that 

[Blueboy7]

Zopa have emailed back and will look into account and get back within 3 days.

[dx100uk]

ok

I cant see the point in returning another pap form no.

as long as all the ref numbers are the same.

await zopa to reply to your IRL complaint.

 

dx

 

[Blueboy7]

Zopa have emailed back again hereby there reply.....

Thank you for bringing your concerns to our attention, in my role as a Complaints Officer at Zopa I have investigated the matter.

As I understand it, you are unhappy as you feel that Zopa are an irresponsible lender and shouldnt have allowed you to borrow funds as it wasnt affordable and if the relevant checks had been completed we would have seen this.

I would like to apologise if you feel that we have failed to take adequate steps when approving your loan and ensuring the loan was affordable before funding it, however, I would like to explain that when we review an online application, we take a holistic view of the information provided and must assume the person submitting the application is who they say they are and that the information they are providing is correct.

As we are lending other members of the publics monies, we have a very strict lending criteria that considers many things including the information we receive from the Credit Reference Agencies, how any historic debt has been maintained and debt to income ratios based on the information provided by you.

During the application process, we requested your personal information such as name, DOB, address, bank details and employment information. We will consider all of this information and complete further verification checks to see whether additional information or documentation is needed and on these occasions, we did not require any further documentation on your loan, and it was approved.

When you made your initial loan application on 28 May 2016 for the loan of £5,000 there were no signs of any adverse repayment history on your credit file that raised any concerns. Furthermore, your outgoings were compared to the income you detailed we had no concerns over your affordability and the loan was approved after documentation was uploaded to support your application which included two payslips.

Additionally, I can see that you successfully paid funds towards your loan until January 2017. We cannot be held responsible if your circumstances changed since the date you applied for lending with Zopa or if provided incorrect information on your application.

I hope that I have been able to clarify the circumstances surrounding your complaint and please note that under terms of our Complaints Procedure this is our final response. If you are dissatisfied with it you have the right to refer your complaint to the Financial Ombudsman Service, free of charge but you must do so within six months of the date of this letter.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. For more information please read the below link Your Complaint and the Ombudsman.

http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm

The address of the Financial Ombudsman Service is:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London  
E14 9SR
 

[dx100uk]

 

was this not true then?

[Blueboy7]

They are saying so ? 

[dx100uk]

when you took this loan out

was your credit file trashed and had lots of defaults.

asked you not them..

if it wasn't an IRL was always doomed to fail..

 

if it was bad and you have proof. time for the FOS.

 

dx

 

[Blueboy7]

Not trashed as you would say,...or to what I've seen/read about on other threads, nothing else to do then now is there,...I not got the funds to pay it and just received another letter from a old moneyway loan, 120 call out charge to tell me I owe them money, I KNOW I DO...

o well, no money to pay them no one will give me a iva, Apparently I've not got enough money left over to live off as it is.... what to do next I do not know, 

 

[dx100uk]

you don't take out an iva or anything for consumer debt

call out charge?

 

[Blueboy7]

Dont know what else to do..

Yes call out charge for another debt turned up from Alpha credit solutions..see pic 

God know what I'm to do,I'm in right mess about 10k worth

[dx100uk]

as with your other thread

PDF only please read upload

ive removed that as your name is on it.

 

dx

[Blueboy7]

So what to next, if iva not the answer, 

And will try with pdf  

[Blueboy7]

letter.pdf

[dx100uk]

Let it run

Least of your worries

[Blueboy7]

What you recommend I should do about the Mortimer scenario, ring or leave they threatening ccj and sent more of them forms again fill in, they already had them once 

 

[dx100uk]

where have we ever said ring ...

[Blueboy7]

So you think should just leave the both of them and see what becomes of them, let them make a move.. 

[dx100uk]

one debt to one thread please

[Blueboy7]

Bit of a update, received letter from Mortimer asking to call and discuss repayment plan within 7 days, or a field agent would be calling to have a discussion in relation to my financial situation and trying to sort payment plan out.. 

[dx100uk]

powerless ...

[AndyOrch]

Best get some cake and biscuits in ...oh and dont forget the best china 

[Blueboy7]

Hopefully

Really appreciate all the advice

I know must have picked your head dx