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paulfoel

Paying for car collection when not mentioned at time

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Car was recently in the garage.

I booked it in three weeks ago and spoke to them on the phone saying I'd sort out getting car to them.

They said no its ok we'll come and get it no problem at all.

 

So they take it, do some work (which I'm happy to pay for) and then I notice a charge of £100+VAT for RECOVERY AS REQUESTED.

I pointed out to garage that maybe when we discussed collection it would have been wise to advise me of this charge.

I also pointed out, even the AA would only have charged me £65.

 

Answer was "tough thats my standard recovery fee - you did ask and its not my fault if I can't do it as cheap as others".

Hardly recovery when it was arranged three weeks in advance.

More like, I'll offer, not tell him how much, then rinse him later.

 

Best of all

- I decided after this not to go ahead with the work. £100+VAT if I want it back! (No thanks mate I'll phone AA thanks).

Glad I never took courtesy car off him - he'd have keep quiet then added £200 to the bill!

 

Where do I stand legally?

Of course, got to pay to get the car back.

Possibly he'd done nothing illegal apart from being a total ******?

 

Bit of background

- he did make a real  p@ss take of an offer (about 20% of what its worth in its current state) to buy the car to refurbish himself,  and knock off the repair bill too.

And of course I wouldn't need to get it transported back.

 

I get the impression he was hoping I'd go for the easy option and cut my losses.

Very poor behavior undoubtedly but do I have a leg to stand on complaining about the unspecified recovery charge?

 

 

 

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bet he wont let the car go when the aa turn up either.

 

very sharp practice and I bet you didn't record the calls?

 

dx


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the law is on your side as far as contrcats go but you have a big problem- the law allows the garage to keep yur car in lieu of any monies owed them so you cant get your car back until you pay the money!

Now, if you decide to sue to get your hundred quid back then you will have to show soem evidenec of the conversation that took place about the collection and you cant, can you. So you will get sympathy but no money.

I would swallow on it and complain to the local trading standards, chances are they have already heard of him and if they get enough complaints they may well act but wont move on a single complaint.

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Yes I know I've got to pay - its wrong they can make up charges like this.

 

I do actually have the facebook conversation saved where I tell him where I am and say its going to be a problem getting car to him and hes answered:- 

 

"Hi there yes we can take care of that for you. We could collect it on a trailer and bring it in so that isn't an issue either"

 

No mention of cost anywhere until I get the invoice. I even messaged him to thank him for collecting it. Bet he though yeh right you've just been charged £120!

 

Surely I'm not the first to have an issue with this guy. All dealings with him have been about him trying to screw as much money.

 

Hes messaged me today to tell me- get car moved tomorrow or pay him £120 or hes going to dump it on the street. 

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Let him dump it on the street and just get the AA to collect it if he has left it on a public road, then you at least have your car whilst you argue the charge.

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5 hours ago, PIXeL_92 said:

Let him dump it on the street and just get the AA to collect it if he has left it on a public road, then you at least have your car whilst you argue the charge.

 

Its got no tax and no mot. And hes said he wont let me have the keys until I pay - guys a crook.

 

Im going to have to pay for now.

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I guess its a grey area. You provide you're car to the garage and sometimes they give you a quote for work sometimes they don't.

 

But generally you dont say, what you're charging me £30 an hour to do the work -  I thought it was free. How far do you take this?

 

Personally, I think offering a service without advising someone, that could be construed as being an added extra (e.g. a lot of garages will collect car for free, provide courtesy car for free etc) and then hitting with a charge more than double what you know they could have sorted themselves is just plain wrong IMHO.

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Well I paid in full and informed him that I was not happy about the charge. Hes emailed me to argue now.

 

Given him a massive benefit of the doubt that he simply forgot to mention it, he still doesn't think he's done anything wrong. Hes trying to say his charge is fair, I can't expect it for free etc.

 

He just doesn't seem to want to understand that hes charged me a permium, I could have got it sorted for much cheaper, and, its not true that some garages don't offer free collection. I've had this many times with other cars.

 

Personally, I think hes "accidentally on purpose" forgot to mention knowing that its an easy £120 which I pretty much can't get out of later because he'll have my car.

 

Worse still even when I complained in the first instance and said £120 was excessive because he didn't tell me, and I could have got it there for £55, he still wanted ANOTHER £120 to bring it back, and then has demanded it go today. If he'd brought it back for free (£120 two journeys)  and not been awkward about it I'd have let it go.

 

Not now. Hes made his decision now hes going to have to stand by it with the bad publicity.

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