You are entitled to have an account of the money which is held back. I would send them a letter saying to them that although you are happy to pay any administrative losses you have caused by your breach of contract, you are only prepared to do so If they will give you a full breakdown of those losses.
Tell them that failing that, you will bring an action in the County Court in 14 days to recover the entire sum and without any further notice. As usual, only send this letter of claim if you are prepared to go ahead and carry out your thread on day 15.
By the way what is the name of the breeder?
Thanks for the speedy reply fodder! so as it wasnt even 24 hrs since we paid a deposit of £250 plus an additional £200 we should be able to have the full amount back?
The puppy wasnt advertised at that point and it hadnt had all its injections so there were no costs incurred by the seller.
She has returned the £250 deposit but not the extra we paid!
You would be entitled to recover any actual losses you had put them to. They would not be entitled to keep back more than that.
On a side note – probably unwelcome – I think it's a shame that people are buying animals in this way when there are so many very decent animals of all ages waiting in shelters/rescue homes
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!