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    • Hi,   Someone who isn't me (SWIM) bought a parking ticket for a car park whilst on holiday paid the correct fee input their car reg went to the shops and then left in their vehicle within the required timeframe. The car park operates ANPR and a few weeks later SWIM received a PCN despite having followed all the rules of the car park. The parking company is saying that they have no record of a payment for SWIMs car. SWIM wrote to the parking company explaining that they paid and followed all the rules of the car park however the parking company replied with a standard template letter and are now adding more to their PCN and threatening court action. Unfortunately before receiving the PCN SWIMs partner threw the parking ticket away as part of cleaning out the car after the holiday.     The parking company has pictures of SWIMs car entering and leaving the car park but is saying that no number plate was entered into their machine. This is not correct the number plate was definitely inputted and the fee paid in cash. The car park is in a shocking state of disrepair and there have been several cases of the company issuing PCNs due to their own faulty equipment.     The parking company have taken people to court before and lost. However, the defendants in those cases had their tickets as proof of payment. If SWIM is taken to court their argument would be that the private parking company's (PPC) equipment must have been faulty and that the only evidence the PPC has is the car driving into and out of the carpark.  They have no real evidence of no payment. In fact CCTV footage would show a payment has been made, furthermore there were no other cars in the nearly derelict car park so if a payment was registered on the machine but not a number plate that would have to be SWIMs.    Dose SWIM no longer having a ticket ruin their chance of winning if this ends up in court? SWIM is prepared to take it to court if needed.   Are there any similar cases of people winning in court despite no longer having their parking ticket?   
    • Social services need to be given on training on how to provide direct payments! 
    • I have written to them to advise of income change and employment change .. they haven't even acknowledged the income change ..they just stated I have advised about how I'm paying cmi but not addressed how I'm paying the arrears ..I have a court order in palace to pay the cmi + 200 extra they know this . However they still threatening me with eviction . And demanding more income and expenditure so I will send that in to them and see where we go as they will probably demand more again .as the income is now higher . But they are only having the extra £200 as inline with the court order . Regards Markez  
    • do you not still have your ID card etc etc. if its whom I think it is and you are thinking of switching 'sides' shall we say .....you are not alone!!   dx
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
bitemarx

Mobile repair issue...

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I gave my Honor 7x mmobile phone for repair at a local mobile phone shop, because the screen had a few cracks on it. They agreed to replace the screen for a price of £65. When I went to collect the phone, the new screen had a brownish tinge at the top half. This was not there when I had been using the phone. The chap at the shop was not helpful or understanding in any  manner. He said that the supplier provides these screens, and no other phone has had this issue. I asked him to source it from another supplier, and he said it will take many weeks before the screen arrives, and even then he cannot guarantee that the light brown tinting wont be there. I asked him why he had not warned me about this possibility, and he basically said that he cannot guarantee anything. 

I asked him if he would, at the very least, give me a discount, and he said he can price it down to £55.

I had already paid £20 advance for this, by the way.

He finally said "It's a replacement screen made in china, so you have to expect small issues. It wont be perfect like a brand new screen from Honor". 

 

I have not collected the phone,; told him that I'll be in touch.

 

I'm actually disgusted that he thinks he can push less than ideal repairs on to people. I'm already thinking OFT, etc. but not sure where to begin with this. I really want to do something to make sure he doesn't do this to other unsuspecting customers.

 

ANy guidance in this wuld be immensely helpful! Thanks in advance.

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Frankly you're going to be on a hiding to nothing. I know the kinds of shops you are talking about and you properly not going to have a lot of joy unless you decide to bring a legal action – and is it really worth all the hassle?

Anyway, if I were you I'd go and collect the phone that's the first thing. Get it into your possession. At least then you have a usable phone.

After that if you want to bring an action then send them a letter of claim and then at the expiry of day 14, issue the papers. I suppose there's a pretty good chance that you will win – but how you will evaluate your loss, I'm not too sure.

Sorry to be so downbeat about it all. It's not often that I give this level of advice


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3 hours ago, BankFodder said:

 

No, It isn't worth the hassle.

I'll collect the phone, and pay them the balance of the discounted price he quoted.

 

So, there is no regulator for such shops run by some lovely people from certain glorious middle eastern countries?

 

Rather than take them to court, I would spend that money on replacing the screen with the company! 

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Screen from 3rd party - £65

Screen from manufacture (OEM) - £150+

 

Most high street stores get their parts from China and not from the manufactures as they aren't authorized repair centers, these phone shops that say they have new genuine iPhone screens and batteries are lying, they may have reconditioned screens (Apple LCD and Chinese glass) and re-cycled batteries that they plug into a little gadget to clear its life (charge cycles, capacity etc) to make it appear new.

 

As you can imagine the Chinese counterparts are not always up to par when compared to an OEM part and it is reflected in the price you pay.

 

I do repairs for mates and I have had the odd screen turn up with yellow / brown tints to them.

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