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    • make a new topic for each company. scan up to PDF their full responce   that way we wont be getting your knickers in a twist   most likely scenario will be straight off to the FOS if they've sent their final response don't forget very few will ever cough they did wrong at the 1st try use this thread for general info concerning all of them
    • Hi Guys   So a number of weeks ago I began the process of opening IRL claims on 35 payday loans.    15 of the loans are ongoing, with monthly credit commitments standing at around £2k per month.    I have so far written and sent letters of complaint on these 15 loans (to 10 different companies).    I have outline drafts for the other 20, although the structure is largely the same.    I have run out of momentum in a big way but having had a short break with my young family I am getting back on the case. I have begun to receive replies from the Companies in question, none of which have been favourable thus far. I have also not spoken with and come to an arrangement on a payment plan for a handful, which is adding to the stress and impact on my mental health.    My intention with this topic is to try to lay out in as concise a way as possible the history of these loans, the key figures involved and also an example of the letters that I have sent thus far.    From there I will share the responses that I receive and further action thereafter.    I am unsure on a number of issues if I am honest. I do not think that I provided anywhere near enough evidence in my letters, which is probably going to lead to a string of rejections. I can not afford to repay the loans under the initial terms and in any case I have no intention of repaying a single penny over the loan capital.    I am concerned about the effect that this will have on my credit file, the security of my mortgaged house, the prospect of bailiffs etc. should I run into problems while waiting for The Financial Ombudsman.    I feel it is therefore in my favour that I have not yet sent the other 20 letters, which request a refund of interest totalling nearly £4k, as I expect to have a much stronger case within a couple of weeks.    I am off to search the forum as I recall seeing a post about Etiquette when posting files, and I will have quite a few to upload. First being a spreadsheet which I hope will give a clear understanding of all of this.    Most of all I am hoping that, by the end of this process, my journey will give even a single person the means and hope to get themselves out of a similar position.    Thanks for reading.   Pierre.    
    • I am back as I today have got Notice to registered keeper showing parking charge amount due now is £100.   What shall I do now? ignore or appeal?   Please see below my answers now that I have received NTK.   1 The date of infringement? Answer: 18th June 2019   2 Have you yet appealed to the parking company yet? [Y/N?]  Answer:  I haven't appealed yet.  If you haven't appealed yet - ,.........   have you received a Notice To Keeper? (NTK) [must be received by you between 29-56 days] what date is on it Answer: couldn't find the date however I received it today (22nd July 2019) Did the NTK provide photographic evidence?  Answer: Yes, although it only shows the number plate of my car.   3 Did the NTK mention Schedule 4 of the Protection of Freedoms Act 2012 (PoFA) [Y/N?]  Answer:  No.     4 If you appealed after receiving the NTK,  did the parking company give you any information regarding the further appeals process? [it is well known that parking companies will reject any appeal whatever the circumstances] Answer: I haven't appealed yet.   5 Who is the parking company? Answer: MET Parking Services Ltd.   6. where exactly [Carpark name and town] did you park? South Ruislip ASDA, (840) Arla old dairy    Please also see the attached copy of the NTK that I have received. Scan 22 Jul 2019.pdf
    • What would be the orders of the courts in this scenario? The only court involvement normally is the rubber-stamping of a bailiff warrant. What other court interest is there?
    • Hi Gusolo.   I see you've been here for a while, so maybe I could suggest that you read around our PPC forums for cases involving Amtrac and other PPCs to understand how they operate.   Here at CAG we like people to self educate so that if the issue ever goes to court they understand the arguments that they need to make.   HB
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mrbrooks

Dashcam - Dead Battery

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Posted (edited)

Hello everyone, apologies if this is in the wrong forum/section.

 

I have an issue with my dashcam.

 

I purchased a Nextbase 51GW from Halfords, 17th Dec 2017, so this about 15 months ago.  I have had it hardwired in by a mechanic/auto electrician from new. It had worked without issue until about 6-8 weeks ago when the battery in the camera stopped working.

 

The car has been off the road for some repairs, so I did not deal with it at the time, but since I have been running around in the car again, I have noticed that this is, in fact, quite a big problem.

 

The issues being these, firstly no battery means that there is no parking available, not that I used it anyway, but I suppose that's not the point. It also means, and this is the critical part for me, that when the engine is disengaged, the last recording is corrupted, aka the one that is/was recording just as you are pulling up and turning off the engine and getting out of the car.

 

This also means that every time you get back into the car or restart the engine, you have to manually 'OK' it before it will record anything, so any interruption in the power supply, even slight one, like an engine stall or cutout or you have just parked up but are sitting in the car, effectively sets the camera back to 'start', which is a PITA as well as being unreliable as it means that on every single trip out, there are files that are now corrupted and unreadable as they are susceptible to the power loss.

 

Now on the surface, this may not seem like a big deal, but, imagine if I am in a smash-up! My camera is recording the road in front and at the rear, as it should, then suddenly, smash, and there is no engine on, no power feed to the camera. Thus the recording is corrupted as mentioned above.

 

The result, I cannot show what has happened, or if my fate is worse and I am incapacitated either temporarily or permanently, the emergency services will also be unable to see what has happened on the road resulting in this crash and I may not even have footage for the minutes previous to such an event.

 

Now I know these things have a 12-month warranty, but to be fair, it is only 15 months out of the box. I feel a little bit let down, to be honest, and feel the device should not be experiencing such issues at this age under normal and expected usage.

 

It has been used in accordance to the manufacturer's recommendations, I remove the camera from the vehicle in hot/cold weather, and put it in the Nextbase camera bag, which I purchased at the same time. I have used the Nextbase cabling kits, I have used only Nextbase SD cards, which I clear/format usually once a month, and use only the Nextbase mounts, stands and stickers that came with the kit, all supplied by Halfords in official Nextbase packaging.

 

Thus, I have paid £145, plus extras, for a dashcam, that is now effectively useless at the time I would need it the most, in a severe accident, and this battery fault makes it unreliable and makes my wired in kit pointless, and as I see it, the device is no longer fit for purpose as I cannot rely upon this camera to perform its regular duty and certainly not under such circumstances as you would may experience in a heavy crash or accident.

 

I would be happy for NextBase to supply and fit a new battery, but I have read online that they are unwilling to perform such a service, even under warranty they have been reluctant, as mentioned by other folks on other forums, such as DashCamTalk, who have experienced the same issue. I have emailed Nextbase and asked about this, however, just in case they offer a cheap repair service, and to open up the communication.

 

Also, with the warranty expired three months ago, I am highly unlikely to get a replacement of either the battery or the unit so thought I would ask some of the experts here.

 

Thus, what I would like to know, and ask for, is any of the CAG members think this is something I could and should tackle? If so what angle should I push? What consumer laws should I be looking to utilise and throw at them?

 

Thanks in advance to you all and I look forward to some thoughts on the matter.

 

MB

 

Edited by mrbrooks

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Hi Andy, it is 512GW and I have the rear cam too that partners with it.

 

MB

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We could do with some help from you.

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ive done loads of these 

typically the battery that comes with it esp if you are using the rear cam as well only lasts at best 18mts

esp on an a car that does a lot of on/off cycles

dirt cheap on amazon or ebay

very easy to replace 

 

you could try and got thru the RETAILER under CRA but you'll have a job convincing them about the number of charge cycles it been thru.


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Hi, thanks to you both for the replies, I may have a go at replacing it myself, will watch the YT videos and have a think about whether I am that 'handy'...

 

I don't really want to buy a new camera or mess about having another load of cabling fitted for another model, so I suppose a self-repair or a cheap replacement off eBay may be the sensible way to go...

 

Just seems like a poor quality thing to me, I don't use my car a lot, I only do about 6K a year and sometimes don't use it for days, so its not like its been on and off excessively, and it should not have required recharging, to be honest, it was rarely off the car power.

 

Still...it is what it is I suppose...

 

Thanks again to you both.

 

MB

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Did you post this on a well known facebook page a short while ago too?  Think you were advised to return it for repair, or do it yourself on there too.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Posted (edited)

Hi Renegadeimp, nope, and nope, and nope again.

 

1 hour ago, renegadeimp said:

Did you post this on a well known facebook page a short while ago too?  Think you were advised to return it for repair, or do it yourself on there too.

 

You have made an incorrect assumption, aka you have the wrong person, wrong post, aka, nothing to do with me, I have not posted this anywhere else.

 

I did contact the support at Nextbase who have said they will send me a battery for £10 and instructions to fix it, which is fine if folks feel capable enough to take on such a task and this may well be a way to go.

 

Alternatively, they can do a fix for £31.20 which takes 7-10 working days, which is likely how I will go. As I say, this was via email, not Facebook, which I rarely.

 

I was just wondering what other CAG members thoughts were on were trying to tackle the manufacturer with such issues, as it is clear this should not be happening and thought I would ask before deciding whether to take it on or just move on.

 

Best wishes

 

MB

Edited by mrbrooks

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its not a manu problem

retailer under CRA , but from my experience most Li-on batteries give up after about 1000 cycles

yours cant be that far away if not already passed that figure.

 

ps i'll do it for much less than that for you!!

 

  • Like 1

PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

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Posted (edited)

Thnx DX, I am not planning on going via a CRA approach, I am going to go with either the battery replacement, likely from eBay, your offer, which seems strangely attractive, or the service from Nextbase.

 

As I say, I just thought I would ask, and after reading the first couple of responses I had decided the best route was one of those mentioned above...

 

Best wishes.

 

MB

 

 

Edited by mrbrooks

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you get the parts i'll do it.

though as you can see its very easy.

 

I sometimes wonder if this is a purposeful design as they do sell external packs which they recommend for long term use in parking mode


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Posted (edited)

built in obsolescence or warranty chip

Edited by ericsbrother

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