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    • Hi,   Someone who isn't me (SWIM) bought a parking ticket for a car park whilst on holiday paid the correct fee input their car reg went to the shops and then left in their vehicle within the required timeframe. The car park operates ANPR and a few weeks later SWIM received a PCN despite having followed all the rules of the car park. The parking company is saying that they have no record of a payment for SWIMs car. SWIM wrote to the parking company explaining that they paid and followed all the rules of the car park however the parking company replied with a standard template letter and are now adding more to their PCN and threatening court action. Unfortunately before receiving the PCN SWIMs partner threw the parking ticket away as part of cleaning out the car after the holiday.     The parking company has pictures of SWIMs car entering and leaving the car park but is saying that no number plate was entered into their machine. This is not correct the number plate was definitely inputted and the fee paid in cash. The car park is in a shocking state of disrepair and there have been several cases of the company issuing PCNs due to their own faulty equipment.     The parking company have taken people to court before and lost. However, the defendants in those cases had their tickets as proof of payment. If SWIM is taken to court their argument would be that the private parking company's (PPC) equipment must have been faulty and that the only evidence the PPC has is the car driving into and out of the carpark.  They have no real evidence of no payment. In fact CCTV footage would show a payment has been made, furthermore there were no other cars in the nearly derelict car park so if a payment was registered on the machine but not a number plate that would have to be SWIMs.    Dose SWIM no longer having a ticket ruin their chance of winning if this ends up in court? SWIM is prepared to take it to court if needed.   Are there any similar cases of people winning in court despite no longer having their parking ticket?   
    • Social services need to be given on training on how to provide direct payments! 
    • I have written to them to advise of income change and employment change .. they haven't even acknowledged the income change ..they just stated I have advised about how I'm paying cmi but not addressed how I'm paying the arrears ..I have a court order in palace to pay the cmi + 200 extra they know this . However they still threatening me with eviction . And demanding more income and expenditure so I will send that in to them and see where we go as they will probably demand more again .as the income is now higher . But they are only having the extra £200 as inline with the court order . Regards Markez  
    • do you not still have your ID card etc etc. if its whom I think it is and you are thinking of switching 'sides' shall we say .....you are not alone!!   dx
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies

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I was called by this shambolic excuse of a company promising this and that ( 12gb data, unlimited calls, unlimited texts, the best deals a broad and a new phone every 12 months plus paying off my end of term contract and discounting me £22 on the 18th of every month. 

Liam stickler emails you confirming your deposit of £22 on the 18th of every month plus a link to 02 priority to check your account. (Link doesn’t work) also he says leave a good review on trust pilot.. - don’t think so! 

So, no payment (£22) from jan and feb and prob no payment on 18th march, after numerous calls to Martin, Megan, Sarah and Fayre and a couple colleges of theres, they just palm you off.. and say they’ll call you back. 

Fayre says she’ll get my end of contract bill sorted with two weeks of joining (£452.30) no reply no returned email. Another lady says 90-180 days , Megan says she’ll personally call me back and personally go to the manager.. no reply.. Sarah says she’ll call another party of there’s and ring me straight back.. no call, no email. Martin says he’ll chase the (£22) up and call me back.. after saying there’s been an issue with the system.

I’ve emailed the complaints department twice now and no reply. 

First email was over two weeks ago.. the next one states if I here nothing from them with a solution in the next 10 working days I’ll be contacting the small claims court. They have breached there part of the contract. 

Iv contacted 02 business and they are going to call them Monday with me on the other line.. so we’ll see what they say

Hopefully they will get closed down and pay out what they owe!

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Thread title amended please do not use liablious words.


Thread moved to the appropriate forum.




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If you have a look through this sub- forum, you will find several other stories about future comms. They are all pretty familiar. They also reflect very much what you will see on trust pilot and also on the Facebook group.

It certainly a good move to phone O2 about this. I can imagine that O2 want a quiet life and if they start getting hassle then they may cause difficulty for future comms. I'm sure Future comms would rather that you didn't call O2. Unfortunately though at the end of the day it properly has nothing to do with O2 and so for instance if you decided to cancel your contract with O2 you probably be opening the door to a huge amount of trouble because they will simply go into debt collection mode, smash up your credit file, start writing threatening letters to you, make sure that you lose your telephone number et cetera.

I'm afraid that your battle is going to be with Future comms.

You're quite right to say that they have breach their part of the contract. And as you have already been trying to deal with them on this and they have ignored you, then I do agree that the next thing to do is to send them a letter of claim.

The pre-action protocol requires that you give them 14 days notice and so I suggest that you write to them and tell them that if you do not have all the money they owe you within 14 days then you will issue a small claim against them in the County Court and without any further notice.

Only send this letter if you really intend to take the action. Don't bluff. Don't accept any more excuses. You have lost control of the problem and the only way to get it back is to issue a firm letter with a firm deadline and not be swayed from carrying out your threat under any circumstances. That means that if Future comms contact you and say well we need an extra couple of days we will pay you next week – simply issue the claim. On the basis that you win – which is better than 95% certain, you will be awarded the value of your claim, +8% interest, plus your court fee. So it's really no skin off your nose to issue the claim.

If your claim is less than £600 then when you receive your judgement you will be able to enforce it using the county court bailiff. This is okay but not hugely satisfactory. If your claim is for more than £600 then you will be able to use something called the High Court enforcement process. High Court enforcement officers have teeth and your judgement will be enforced vigourously. However, I understand that at the moment they only owe you about £500 and you would trouble have to wait at least two or three more months before it will go up to £600.

It's up to you if you want to wait

If you look at the other Future comms posts on this forum, you will see that I have suggested something which I am calling a "recurring letter of claim". This is on the basis that this is the regular behaviour of Future comms in respect of you and in respect of hundreds of other of their customers.

I'm suggesting that when you write your letter of claim you make it clear that if they do not paid within 14 days you will issue a court claim and that if they failed to keep any further payment date by a single day then you will issue a claim in respect of that missed payment as well and without any further notice. If you are prepared to send a recurring letter of claim then that means that you will never have to start complying with the pre-action protocol again and you will always be in a position to issue your court claim on the day after the expiry of the payment date.

I'm afraid that this is the kind of pressure which Future comms seems to need. Once again, do not make these threats unless you are prepared to carry them out. If you are going to regain control then you need to show Future comms that you are not prepared to monkey around any more.

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