Sorry but I think but as this is meant to be a self-help forum, you should take some time to read the steps in bringing a small claims action in the county court. There's information all over here and I think you'll be better off doing a bit of research on it. It's not difficult
Thanks BankFodder, is it seven days from today or seven days from the start of the investigation, that I need to email them. I'm guessing it's seven days from the start of the investigation.
I am on the Moneyclaim website. I need to fill a form and send it to the bulk processing centre, in Northampton (My place of birth)
When shall I fill the form in to send to Moneyclaim? Is it after I send the Letter of claim? or 14 days after that?
According to the website Moneyclaim have temporarily shut their contact office, so will not answer any phones or emails..
I'd say give them seven days and if you don't hear anything then send them a letter or email telling them that despite their apparent investigation you still heard nothing, what's going on. Seven days after that send the letter of claim giving them 14 days you will sue them and without any further notice. In the intervening period make sure that you've accessed money claim online and open account and prepared your claim.
However – I seem to have read somewhere, maybe on this website that MCOL has suspended activities for the moment. I suggest that you check this out now. Go to money claim – open an account and see what the messages are
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