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    • They must have had something to hide as they have been pulled up on these deaths before.   This seems a typical case   https://welfareweekly.com/family-of-jodey-whiting-seek-fresh-inquest-into-her-death-to-examine-role-played-by-dwp/
    • You haven't taken up all the points I made my previous post
    • Well thank you - it ain't over yet! Actually it's been an incredible learning experience and maybe in my next life I'd like to be a lawyer! I just hope all the chat on this forum is of some help to others in the same boat. Unbelievably, my son in London has just told me he's had a PCN for £170 from Parking Eye, which he claims is not justified. And so it goes on! The sooner they get the government Code of Practice up and running the better. 
    • In the Bristol Civic Justice Centre   Claimant name and address xxxxxxxx xxxxxx xx xxxxxx xxxx xxxxxxxxxxx xxxxxxxxxxxxxx xxxx xxx   Defendants name and address Nissan Motor (GB) Limited, The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth, Hertfordshire, WD3 9YS.   Brief details of claim Damages   Value £225   Particulars of claim 1. This claim is in relation to the Defendants breaches of the Data Protection Act 2018. (a) Failure to comply with the statutory time limit. (b) The Defendants data disclosure was incomplete. (c) The Defendant sent the data to an address which was not the address of the      Claimant data Subject.    2. The Defendant is a Data Controller within the meaning of the Data Protection Act 2018 and is responsible for the processing of data of which the Claimant is a Subject.     3. On 09 January 2020, the Claimant made a request for to the Defendant for a statutory data disclosure.  The statutory timeframe for compliance was 10 February 2020.    4. The Defendant breached their statutory duties in that:  they failed to provide the data disclosure within the statutory time limit of thirty days.  The data disclosure was eventually provided on 25 February 2020.    5. The data disclosure that has been provided by the Defendant is incomplete.    6. The Defendant sent the disclosure to an address that was not the Claimant’s.  The Claimant provided the Defendant with the correct address on 10 January 2020 and again on 19 February 2020.      7. The Defendant has made a complaint to the Information Commissioner’s Office (ICO) asking for a statutory assessment to be carried out.  The ICO has offered a preliminary view that the Defendant has breached their statutory duty in failing to comply with the statutory time limit.    8. By virtue of the Defendant’s failure to comply with the Subject Access Request the Claimant has suffered distress.
    • On Saturday the 22nd February, I received a letter from Principia Law, Auxillis's solicitors (owned by the same parent company I believe,) asking me to reply to correspondence they sent to me 'recently.' I have no recollection of any letters, but checked my email and searched for 'Principia.' In my junk folder, I came across an email sent out at 1:45pm on Christmas Eve. This had gone to my junk folder - I informed them many months ago that I was blocking emails from them, since every email I received was invariably at some ridiculous hour and always contained some spurious information in one form or another.    The email informed me that they (presumably Principia,) had 'reviewed the data from the tracker in the hire car and, they claim, it was collected by Auxillis on the 20th of September 2017. The tone of the email frankly borders on intimidating, ordering me, effectively, to sign and return the declaration of truth, or contact them by email and confirm that I agree that it is the truth. There is no option given, should I not be able to agree - this is despite my cctv camera having recorded the Auxillis driver picking up the hire car on the 13th of September.   If I don't sign, the 'insurance' policy that supposedly 'protects me' should Auxillis lose the case in court, will be invalid, since I will be deemed to have not co-operated with their attempts to win settlement. So - assured that the information contained on the tracker is correct, I have signed: my cctv camera must be faulty and I - along with witnesses at my place of work who remembered me arriving in my new car on the 13th, the hire car presumably having been returned must all have been mistaken.    We must be mistaken of course, because solicitors, police officers and politicians never lie, do they?   I'll keep you updated...
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David2Prit

NPOWER - Issues with billing/meter

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Okay, something has happened. I’m now £1699 in credit......

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wow!!


please don't hit Quote...just type we know what we said earlier..

 

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35 minutes ago, David2Prit said:

Okay, something has happened. I’m now £1699 in credit......

 

Request a refund :becky:


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Gonna leave it a few days before enquiring. 

 

This is what it's looking like. 

0_20190430_110152.jpg

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Blimey!

I'm away for a few days so I'm only using a phone but this is very unexpected.

without asking them, are you able to rationalize the sum that you have received and where it leaves you in respect of them owing you money?

I think at some point soon you will have to ask them formally to justify the payment and also have a full statement of account

 


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Absolutely no idea! I know they received the LBA, so I’m wondering if they are going through the account and realised the mistake. 

 

Either way, gonna leave it for a few days and see what comes of it all. 

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absolutely. Now you have received this payment I don't think you can bring your action because clearly they have paid you far more than you are claiming.

you will have to try and estimate what the situation is and then following up with a request for a statement of account.


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So, thought I would log in again today to see if they have taken it away, or adjusted anything.

 

I'm now currently in credit £3037.....

 

Going to have to give them a call.

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They are clearly in disarray.

Frankly I don't think you should talk to them at all until you have calculated where this leaves you in terms of who owes what to whom.

You obviously need your subject access disclosure to help you with this.

The only recommendation I can make is not to touch the money in case you need to hand some of it back.

I'm afraid that I wouldn't telephone them simply to ask about the money until I have some information to hand. You already know from your experience that you talk to different people, get different stories, nobody has particularly read the papers or know what's going on.

I think you should go carefully. Presumably they have stopped making threats.


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Oh I haven't touched anything. The money still sits with npower as a credit on my account. 

 

Yeah appears the threats have stopped. Only thing I've had was a phone call acknowledging the letter of claim and that they are looking into it. Which I believe has prompted the current review of account. 

 

Guess I will just leave it for now. Not going to go ahead with the court action at moment, given they actually do seem to be doing something. Will wait until mid next week. 

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Sorry, I thought that the money was in your bank account.

In that case I suggest that the next step is to ask for the credit to be refunded to you to your bank account. I can't see any downside to this. There will be a procedure for this to happen and I think it then puts them in a position where they either have to stand by the fact they credited you or they then start to argue that it was an error.

I suspect if you consult the Npower website – and also the regulator rules, you will find procedures for requiring overpayments to be paid back into your account.
 


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Ahhh okay. It'll have to call tomorrow now though. Going back into work and they'll be closed by the time I get out. 

 

I'll have a scan around the website also and see if I can find anything. 

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Check the rules first. You may even find that there is some website form for requiring this. Keep copies of everything that you complete. If you have to complete online forms then it may not be certain that you get a copy so take a screenshot before you click it off.

If you make phone calls then make sure that you have read our customer services guide and don't speak to anyone without recording the call.


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Any developments on this? Or is it sorted?


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On 27/06/2019 at 19:06, BankFodder said:

Any developments on this? Or is it sorted?

No actually, and apologies for late reply, I’ve been away for six weeks. 

 

Its sorted in the sense they they are paying me back, but they can’t seem to settle on a figure. They have a self imposed deadline of the 12th of this month to sort it out, so I’ll wait for that and see what happens then. They have admitted it was all their mistakes etc so that’s one positive. 

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I can't remember the situation. Have you send them a letter before action? And has the deadline expired?

Also, I can't remember whether the situation is that you owe them money or they owe you money.

Sorry to ask you to go over it again but maybe if you could just let me know what the bottom line is. I'm thinking about asking them to pay some interest if in fact it turns out that you have overpaid them.

 


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On 05/07/2019 at 13:27, BankFodder said:

I can't remember the situation. Have you send them a letter before action? And has the deadline expired?

Also, I can't remember whether the situation is that you owe them money or they owe you money.

Sorry to ask you to go over it again but maybe if you could just let me know what the bottom line is. I'm thinking about asking them to pay some interest if in fact it turns out that you have overpaid them.

 

So I had sent the LBA to npower. Shortly after this my account was refunded, but the price kept on changing. Npower called myself (recorded it obviously) and admitted liability and were in the process of refunding all monies owed, and a compensation package. They then self imposed a deadline of 12th (tomorrow) to have this issue sorted. Which I thought was fair enough.

 

They've just called, and said that I am to get a refund of £700 for overcharging, and by way of compensation a further £200. 

Which I'm happy with, haven’t told them this, but asked for everything to be put in writing to myself and I’ll let them know the outcome within 7 days. 

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Sounds great. I think your insistence on written confirmation is essential because they are such shockers, a few months down the line they'll suddenly get it wrong again and start coming after you.

I have to say I think that £200 compensation is rather light – but if you're happy with it then that's fine – and at least having a compensation figure does indicate that the matter is meant to be at an end.


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I think it’s light also, and could push for more if I really wanted to do so. I’ve left them now and am with Octopus (who seem great so far). 

 

Ill have a think and maybe push for further compensation, but it’s the end game now, finally got them to admit to the wrongdoings. 

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How long have they been in possession of the overpayment? I'm simply thinking about whether it would be worth claiming interest on top of that. The County Court rate is typically 8% the moment


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