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    • Thanks for the welcome Andyorch   dx100uk - I have had 2 previous addresses since coming back to the UK.   Does this mean I should not ignore?   
    • I would be inclined to rip their WS apart. That way, I doubt that VCS would wish to proceed to Court.  In paragraph 5 VCS claim they have full compliance with their Code of Practice for Private Enforcement and Private Land. Really? Can this be the same VCS that was issuing PCNs between 2013 and 2017 knowing that the signage there had not been agreed by Liverpool council and therefore the signage was illegal. Here is an open letter from the Parking Prank   Tuesday, 19 November 2013 An open letter to Simon Renshaw Smith of VCS parking regarding Liverpool John Lennon Airport   19/11/2013 Dear Mr Renshaw Smith,   I wish to draw your attention to the procedural impropriety in your operational activities on the approach roads within Liverpool John Lennon Airport.   You are actively operating under contract to issue civil penalty tickets (PCN’s) for traffic offences on the roads such as stopping at the roadside, whether for seconds, minutes or even longer, or for parking on the roadside verges.   You are doing so based on an allegation of contractual agreement for a breach of parking conditions and are actively sending out a notice to keeper in each case where you ask for the name and address of the driver. You are doing this under the provisions of the Protection of Freedoms Act 2012.   As you are no doubt aware, due to your many years of experience in emptying people’s wallets, where land is governed by byelaws the remedy for any breach of conditions of those byelaws is through the criminal courts, such as a magistrates.   Not only that, since the byelaws set an amount of penalty for failure to comply with them; a further amount based on your own assessment is unlawful at best and perhaps even fraudulent.   A set of the byelaws for the Liverpool Airport have now been obtained from a reliable source, Liverpool City Council,  which sets out the airport’s stance on roadway use, or misuse. It also lays down a penalty upon summary conviction for a breach of the byelaws of £5 for the 1st offence and a further amount of 40 shillings for a continued daily breach.   I put it to you that these byelaws govern the airport’s penalty regime for the alleged contraventions you are enforcing. In fact there is no penalty for stopping at the roadside. There is no offence committed so there can be no penalty unless it can be proven in a magistrate’s court that this action amounted to a failure under para 14: “Driving or placing a vehicle carelessly or dangerously or without due consideration for persons using the airport”   Para 18 gives notice that a “failure by the driver of a vehicle to comply with any direction for the regulation of traffic given by a constable or any person acting on behalf of the council or a traffic sign” will be subject to the penalty regime of the aforementioned £5 plus 40 shillings per day afterwards.   The mention of the traffic signs and the council's part in the overall monitoring means that the signs must be compliant to the TSRGD which are those shown for the public highways; not the ones arbitrarily stuck at the roadside by yourself which are meaningless in the context of the legal status of the byelaws.   Furthermore, POFA 2012 3(1)(c) states that Schedule 4 only applies on land on which the parking of a vehicle is not subject to a statutory control. It further states (3)For the purposes of sub-paragraph (1)(c) the parking of a vehicle on land is “subject to statutory control” if any statutory provision imposes a liability (whether criminal or civil, and whether in the form of a fee or charge or a penalty of any kind) in respect of the parking on that land of vehicles generally or of vehicles of a description that includes the vehicle in question.   The byelaws state at para 2.19 that the following act is prohibited. The penalty for this is a fine not exceeding five pounds.   POFA 2012 therefore does not apply, and you may therefore only pursue the driver and not the registered keeper. Moreover, you may only pursue them for the sum of five pounds.   Knowingly pursuing the registered keeper when POFA 2012 is an offence which the DVLA take extremely seriously and may ban you from access. The BPA wrote to you in their electronic newsletter this month reiterating this.   I put it to you, Mr Renshaw Smith, that your company is operating unlawfully at the Liverpool Airport site and ask what you intend to do since this has now been brought to your notice.   May I remind you that since this is an unlawful operation, you may well be required at some later time to recompense the amounts of the PCN’s already paid by drivers, and perhaps face tough questions in a court of law, not just a civil court.           Happy Stopping Briefly At the Roadside   The Parking Prankster   The Prankster would like to thank his source for the above   I am sure that you will find other examples of VCS not complying with Code of Conduct or the Law.   And of course VCS do not have the ability to take you to Court because you were a trespasser and only the land owner can take a trespasser to Court.          
    • Yes ...you have it confirmed by the court above that they requested a copy of the Order/Consent on the 2/08/2019....and then requested judgment on 21/08/2019 .
    • blimey J&P   I wonder how many more solicitor firms UAE creditors will try and use as a cheaper alternative to IRDWW and their cohorts that appear to have cost them £1000's in fees for nothing in return.   if this is not a letter of claim  pers i'd ignore them unless you have previous UK addresses since coming to the UK?
    • Thats the idea.....any further flaws with the reconstituted agreement ? They will be able to rely on a recon given that the agreement is post April 2007 but it must be accurate and a true copy of the agreement used from that date.   Andy
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Bullied and harassed by DWP decision maker

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I want to to first start by saying all my previous dealings with DWP and been very satisfactory. This is the first time ok am looking at making a complaint against them so I want to be sure I have cause to.


Will be brief and say when I missed a esa assessment I called DWP to say I was in hospital when I was released I would send in my hospital admittance and discharge letters the following Friday as it was a Mon. I was given 14 days to do but I did it on the Fri. By 2pm the same day I got a call from DWP  at 9am that I missed so text came saying I would be called at 12. I got the call and the lady said why she was calling to ask why To ask why they had not received them. Told her only sent it that day it will take a few days to get There and a few more days to be processed but she said no way it should get there by Mon. If it did not then she would cancel my esa. This had me in a panic so I said I could go into the jobcenter and ask them to upload the evidence so she would have it difinitely on Mon. She spoke to me in a very harsh aggressive tone saying if I sent it why would i want to go upload at jobcenter.? I must be telling fibs she said!! So Mon at 10am I had better answer the phone. I told her Mon, Weds and Fri I have dialysis so could she call at 2pm. She said not 10am MAKE SURE U ANSWER!!


Mon 10am she called and the nurse answered saying I could not come to phone could she call in 2 hrs. She said no 10 Min he better answer!!! It rang I cud not answer, so it rang constantly for a hour. I called DWP at 2pm and asked that she call me I did not know here name. She called at 4pm and shouted asking why I did not answer in 10mins or after that? If I avoid her calls she will stop my claim. She said she waiting till weds and if letter not there she close my claim. Weds 8am I miss her call so she call at 10am and I answer saying I can't talk I'm in dialysis will call her when I'm done. She said no I will talk now and tell her why I missed assessment she don't care where  I am I better tell her and stop wasting her time. Why u whispering she say speak up dont taking her for a fool. I cud not  believe it so I pulled out the tubes and went out to he room leaving trials of blood from The fistula. Only the nurse got me off the phone and back in.


Thurs she called 4 times and I answered when I saw it at 12 and she shouted why don't i answer when u know that her. I said it show private I was asleep from very low bp and aneimia. She said letter not there UI had better go jobcenter and upload it. Ok said  had to walk it would take about 6mins can she call in 20min she said no 10!! I walked about 200m then was out of breath and had to sit as I felt faint then she called. I was struggling to breath but she said stop talking like that put the person in jobcenter on phone. I said I had. To rest there still bout 300m to go. She said walk now I'm staying on the phone so I walked. After 2min she shouted stop wasting my time you said 6 mins it's been 15 stop lying to me. I put my carer on to tell her we almost there I can not walk fast better she calls in 5 Min she said no!! If I'm not there in 2mins it mean I'm lying I'm not even where I said I was she staying on phone. Got to JC after 5 Min and handed phone to reception man who confirmed it was the JC but the person who uploads was at lunch till 2pm and handed me the phone. She said she is staying on the phone until person returned. By now I was bleeding from The fistula in neck and told her I had to go out the JC to bathroom to stop it so I gave letters and phone to my carer. 10 mins I return and he told me she calling in 30min. The. Letters were uploaded but she didn't call. Next day 2pm she called saying  did not send her the correct letters yet They showed I went hospital on 11 Feb and was discharged on 12. I said Madame what else did she want. She shouted don't insult me by saying Madame. I said it not a insult it's respectful. She said call me by my name which ok did not know until she said it. She said I'm to go hospital and get aletter saying I was thete. I'm said ok did not have. £25 to pay. I then said why are you bullying , threatening and harrassing me. From day 1 she has done so and twice she had put my life in danger making me rush up and down. She said I was telling fibs and should stop. If she don't have the letter the next day she closing my claim. That was last Thurs so I assume it's closed.


I'm asking if I can make a complaint to DWP because if she has closed my claim when I sent in all the evidence backed up with letter from doctor, I will not be able to get to dialysis 3 times a week and would have to wait 3-4werks for MR. I'm sure hey can listen to the recording to hear The truth.





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Based on your post, I can see why you want to complain.




You can also contact Citizens Advice as they tend to have very good levels of contact with DWP, so might be able to go straight to a DWP complaints handler.  


When you complain, it always helps to write the complaint as bullet point time ordered list of issues you faced and not large paragraphs. If you have any documents in support, include these as well. 


You should also request mandatory reconsideration of the Decision Makers decision, which will go more into the medical/health issues you face.  You might want to seek help from organisations that help with failed ESA work capability assessments. There are many such organisations, but one that is associated with your particular health condition may be a good option in the first instance.  Your Doctors should also be consulted, as they may be able to provide more information.   Ask ESA for a copy of the Work Capability Assessment report.



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I have just received my p45 in mail that esa has been stopped from 12/2/19. The last time I spoke to the lady who said I insulted her by calling Her Madamw she said she received my medical evidence uploaded by jobcenter but she wanted me to go to the hospital and get a copy with the days date and send it to her. Notice of cancellation is dated 2 April 2019 so she did not even wait to receive it. All she did was threaten to close it and harassed me almost daily calling up to 6 times from 9 am demanding to know why I did not answer as if I knew the private calls were from her. I am going to call DWP to make my complaint and ask for a MR. I really hope they will listen to the recording as they may think I'm complaining just to get it back on.


I have a recording of one of our conversations but it only has my side not hers. I don't know if it is legal but it clearly shows that I asked her if she could call me when I could leave the house I was staying at because there is alot of arguing and shouting from the owner of the house and his friends who were all drunk and  violent. You can hear how stressed I was  even begging her to call later. Everytime I tried to ask her a question she would say shes not interested.  She dismissed the letter I had sent DWP saying that I had very low BP and often felt faint as irrelevant. If uploading he recording here is allowed I would do it so maybe some one neutral can tell me if I was rude in anyway even though only I can be heard.


Thank you

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