Jump to content
afreshlick

Another FUTURE COMMS victim

Recommended Posts

Hello all, it looks as though i have been cought in the Future Comms web too!

 

in a nutshell, they agreed to pay £605 as a buyout from vodafone (usual limit is 525) , and £20 a month discount, which would provide me with the agreed offer.

 

 

I was talked into signing up with Future Comms (future-comms.co.uk) who cold-called me to change my mobile contract to them, via 02, rather than vodafone. I have a small business (only me!) and it's a business contract. True, the 4G network is better for my area. 

 

They sent an email whilst I was on the phone to set up the direct debit mandate with my bank which I signed electronically. 

I said from the very beginning i am willing to move as long as this doenst cost me any money which they said it wouldnt, i dont remember them saying anything about 3 cleared months of billing to be able to pay my buyout, and especially not 180 days.

 

09/01/2019

Deadline for the PAC code sent by Vodafone to be used, also the day I was disconnected from Vodafone leaving me without a working phone due to no sim cards being received to replace Vodafone with O2. I managed to use a colleagues phone to ring customer services, to ask them what was going on as up until this point I had heard nothing from ‘Future Comms’ no call or email to confirm receipt of sim cards etc. I informed the adviser that I myself and my wife were now left without a working phone, and as we both run our businesses dependant on the use of our phones this situation was ridiculous. I was assured the original sim cards were sent out but, and I quote ‘they must of got lost in the post’ and that a replacement pair would be sent out asap to get us up and running, and they would be pre activated to allow us to literally insert them and they would work.

 

 

11/01/2019

Spoke to ‘Megan’ in the morning just after 9am to inform her that the sim cards which were supposedly sent on 10/01/2019 (not the 09/01/2019 as promised) again never arrived, she assured me that she herself was going to send them first class recorded delivery which should be with us by Saturday 12/01/2019, I also asked for a copy of the tracking number for the sim cards so I could track them on my end, a copy of my contract, including Terms and conditions and my Personal account managers contact details as I have no reference to any of these details, as all was done online and no hard copies or welcome letters etc were sent out. I also asked her about the ‘early termination fee buyout’ as my contract states ‘Future Comms will contribute 525.00 towards an early termination fee’, from speaking to Vodafone I know that my buy out fee was more than this and I was assured at the time of signing up that the extra cost would be incurred by yourselves in order to take my business, I wanted to be assured this is correct as when I spoke to ‘Megan’ she was going to check this for me and get back to me, for which she did not.

I rang up again towards the end of the day as no email had been sent with any of the information requested, and wanted to find out that the sim cards had been sent, to be told by a different adviser that ‘Megan’ had gone home ill, but assured me that “ ‘Megan’ was a long time employee and that if she said she was going to do something it was more than likely done”

 

14/01/2019

Spoke to someone in customer services, to check the status of the sim cards delivery. The person I spoke to did say he would look into it and call me back on a work colleagues phone, for which he did only to tell me that the sim card which was assured to me by ‘Megan’ and the other customer adviser on Friday would be in the post for a Saturday delivery again did not happen due to mistake.

The adviser told me that they would be definitely be going in the post today and that and email of the tracking number would be emailed over, for which it never was AGAIN

 

04/04/19

 

Been 3 months of having working phones, but sill no buyout of £605 or monthly discount payments of £20 (now £60 owed)

 

what shall i do?

 

 

  • Like 1

Share this post


Link to post
Share on other sites

Sorry, I've only just noticed this topic which you posted up a few days ago and which has gone completely unanswered.
Not good – not our style.

Let me read through it and I'll give you a response in the next half hour or so.


Share this post


Link to post
Share on other sites

First of all, do I understand that you now have a working phone service because the Sim cards finally arrived? What date did they eventually arrive?

Secondly, you have been promised quite a hefty termination fee there which in keeping with the Future comms way of doing business has not yet arrived. Have you got any evidence of your agreement with Future comms? We seem to be realising that a lot of business is done on the telephone and so some extravagant sounding promises are made which may be can't be verified if push comes to shove.

If you look at the thread of Workaholic Duck, you will see that she says that they promised her £156 termination fee and she started a court claim on that basis. Future comms of defended on the basis that the termination fee was only £100. Fortunately Workaholic Duck has email evidence of the agreement that they would pay the larger sum.

Have you got anything to support what you say? (Incidentally, don't for a moment think that I'm doubting you, I'm simply trying to understand the strength of your position if it Future comms disagree as to what was promised.)


Share this post


Link to post
Share on other sites
Please fill in your quit date here

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?





  • Tweets

  • Posts

    • Yes, It is more the apparent contradiction really. The legislation seems to say that she can still cancel but wil be billed for the two weeks or less she used the service.   Its twelve months, I usually like to look at these things before we purchase, however. I just noticed that £45 quids gone out of my account this morning, that will be the joining charge. £18 monthly after that. Not too bad I suppose.   We live half way up a one in six hill for goodness sake, how much exercise does the woman need?  Just leave the car in the drive I say. Won't listen     
    • I figured they would be same company by googling them. Man, such dirty tactics these people use... Thank you DX! 
    • not a letter of claim safe to file   its actually from ZZPS too anyway claiming to be QDR
    • Well I think that one could reasonably infer that if, in the professional opinion of the doctor, a child is not fit for school and may present a risk of contagion, it can be reasonably inferred that the child is not fit to vacation for the same reasons.  There may be an additional cost to secure a second doctor's letter, so I would proceed with a copy of the letter to the school in the first instance.  It would be perverse, frankly, to suggest that a doctor's letter confirming a suspected prognosis of a contagious pox is somehow insufficient for the purpose of honouring the claim.  So I would just send that off - in the event that the insurers are difficult, then Snowdragon's daughter should be able to secure a further bespoke letter. 
    • Because travel insurers will always require a statement of professional opinion from the doctor about whether the child was fit to travel. The letter for school is unlikely to mention fitness to travel to go on holiday. I can see that OP won't be able to get the necessary doctor's letter herself for her grandchildren, but surely she can ask her daughter to get it? I recommend though that OP checks with insurer whether they need GP to sign a specific form. Often insurers have their own medical certificate they want signed. Better to check that before approaching GP for another letter.
  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
    • 30 Day Right To Reject - Vehicle Casualty Report. Read more at https://www.consumeractiongroup.co.uk/topic/415585-30-day-right-to-reject-vehicle-casualty-report/
      • 57 replies
×
×
  • Create New...