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afreshlick

Another FUTURE COMMS victim

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Hello all, it looks as though i have been cought in the Future Comms web too!

 

in a nutshell, they agreed to pay £605 as a buyout from vodafone (usual limit is 525) , and £20 a month discount, which would provide me with the agreed offer.

 

 

I was talked into signing up with Future Comms (future-comms.co.uk) who cold-called me to change my mobile contract to them, via 02, rather than vodafone. I have a small business (only me!) and it's a business contract. True, the 4G network is better for my area. 

 

They sent an email whilst I was on the phone to set up the direct debit mandate with my bank which I signed electronically. 

I said from the very beginning i am willing to move as long as this doenst cost me any money which they said it wouldnt, i dont remember them saying anything about 3 cleared months of billing to be able to pay my buyout, and especially not 180 days.

 

09/01/2019

Deadline for the PAC code sent by Vodafone to be used, also the day I was disconnected from Vodafone leaving me without a working phone due to no sim cards being received to replace Vodafone with O2. I managed to use a colleagues phone to ring customer services, to ask them what was going on as up until this point I had heard nothing from ‘Future Comms’ no call or email to confirm receipt of sim cards etc. I informed the adviser that I myself and my wife were now left without a working phone, and as we both run our businesses dependant on the use of our phones this situation was ridiculous. I was assured the original sim cards were sent out but, and I quote ‘they must of got lost in the post’ and that a replacement pair would be sent out asap to get us up and running, and they would be pre activated to allow us to literally insert them and they would work.

 

 

11/01/2019

Spoke to ‘Megan’ in the morning just after 9am to inform her that the sim cards which were supposedly sent on 10/01/2019 (not the 09/01/2019 as promised) again never arrived, she assured me that she herself was going to send them first class recorded delivery which should be with us by Saturday 12/01/2019, I also asked for a copy of the tracking number for the sim cards so I could track them on my end, a copy of my contract, including Terms and conditions and my Personal account managers contact details as I have no reference to any of these details, as all was done online and no hard copies or welcome letters etc were sent out. I also asked her about the ‘early termination fee buyout’ as my contract states ‘Future Comms will contribute 525.00 towards an early termination fee’, from speaking to Vodafone I know that my buy out fee was more than this and I was assured at the time of signing up that the extra cost would be incurred by yourselves in order to take my business, I wanted to be assured this is correct as when I spoke to ‘Megan’ she was going to check this for me and get back to me, for which she did not.

I rang up again towards the end of the day as no email had been sent with any of the information requested, and wanted to find out that the sim cards had been sent, to be told by a different adviser that ‘Megan’ had gone home ill, but assured me that “ ‘Megan’ was a long time employee and that if she said she was going to do something it was more than likely done”

 

14/01/2019

Spoke to someone in customer services, to check the status of the sim cards delivery. The person I spoke to did say he would look into it and call me back on a work colleagues phone, for which he did only to tell me that the sim card which was assured to me by ‘Megan’ and the other customer adviser on Friday would be in the post for a Saturday delivery again did not happen due to mistake.

The adviser told me that they would be definitely be going in the post today and that and email of the tracking number would be emailed over, for which it never was AGAIN

 

04/04/19

 

Been 3 months of having working phones, but sill no buyout of £605 or monthly discount payments of £20 (now £60 owed)

 

what shall i do?

 

 

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Sorry, I've only just noticed this topic which you posted up a few days ago and which has gone completely unanswered.
Not good – not our style.

Let me read through it and I'll give you a response in the next half hour or so.


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First of all, do I understand that you now have a working phone service because the Sim cards finally arrived? What date did they eventually arrive?

Secondly, you have been promised quite a hefty termination fee there which in keeping with the Future comms way of doing business has not yet arrived. Have you got any evidence of your agreement with Future comms? We seem to be realising that a lot of business is done on the telephone and so some extravagant sounding promises are made which may be can't be verified if push comes to shove.

If you look at the thread of Workaholic Duck, you will see that she says that they promised her £156 termination fee and she started a court claim on that basis. Future comms of defended on the basis that the termination fee was only £100. Fortunately Workaholic Duck has email evidence of the agreement that they would pay the larger sum.

Have you got anything to support what you say? (Incidentally, don't for a moment think that I'm doubting you, I'm simply trying to understand the strength of your position if it Future comms disagree as to what was promised.)


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