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    • Hi,   Someone who isn't me (SWIM) bought a parking ticket for a car park whilst on holiday paid the correct fee input their car reg went to the shops and then left in their vehicle within the required timeframe. The car park operates ANPR and a few weeks later SWIM received a PCN despite having followed all the rules of the car park. The parking company is saying that they have no record of a payment for SWIMs car. SWIM wrote to the parking company explaining that they paid and followed all the rules of the car park however the parking company replied with a standard template letter and are now adding more to their PCN and threatening court action. Unfortunately before receiving the PCN SWIMs partner threw the parking ticket away as part of cleaning out the car after the holiday.     The parking company has pictures of SWIMs car entering and leaving the car park but is saying that no number plate was entered into their machine. This is not correct the number plate was definitely inputted and the fee paid in cash. The car park is in a shocking state of disrepair and there have been several cases of the company issuing PCNs due to their own faulty equipment.     The parking company have taken people to court before and lost. However, the defendants in those cases had their tickets as proof of payment. If SWIM is taken to court their argument would be that the private parking company's (PPC) equipment must have been faulty and that the only evidence the PPC has is the car driving into and out of the carpark.  They have no real evidence of no payment. In fact CCTV footage would show a payment has been made, furthermore there were no other cars in the nearly derelict car park so if a payment was registered on the machine but not a number plate that would have to be SWIMs.    Dose SWIM no longer having a ticket ruin their chance of winning if this ends up in court? SWIM is prepared to take it to court if needed.   Are there any similar cases of people winning in court despite no longer having their parking ticket?   
    • Social services need to be given on training on how to provide direct payments! 
    • I have written to them to advise of income change and employment change .. they haven't even acknowledged the income change ..they just stated I have advised about how I'm paying cmi but not addressed how I'm paying the arrears ..I have a court order in palace to pay the cmi + 200 extra they know this . However they still threatening me with eviction . And demanding more income and expenditure so I will send that in to them and see where we go as they will probably demand more again .as the income is now higher . But they are only having the extra £200 as inline with the court order . Regards Markez  
    • do you not still have your ID card etc etc. if its whom I think it is and you are thinking of switching 'sides' shall we say .....you are not alone!!   dx
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
        • Like
      • 0 replies
afreshlick

Another FUTURE COMMS victim

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Hello all, it looks as though i have been cought in the Future Comms web too!

 

in a nutshell, they agreed to pay £605 as a buyout from vodafone (usual limit is 525) , and £20 a month discount, which would provide me with the agreed offer.

 

 

I was talked into signing up with Future Comms (future-comms.co.uk) who cold-called me to change my mobile contract to them, via 02, rather than vodafone. I have a small business (only me!) and it's a business contract. True, the 4G network is better for my area. 

 

They sent an email whilst I was on the phone to set up the direct debit mandate with my bank which I signed electronically. 

I said from the very beginning i am willing to move as long as this doenst cost me any money which they said it wouldnt, i dont remember them saying anything about 3 cleared months of billing to be able to pay my buyout, and especially not 180 days.

 

09/01/2019

Deadline for the PAC code sent by Vodafone to be used, also the day I was disconnected from Vodafone leaving me without a working phone due to no sim cards being received to replace Vodafone with O2. I managed to use a colleagues phone to ring customer services, to ask them what was going on as up until this point I had heard nothing from ‘Future Comms’ no call or email to confirm receipt of sim cards etc. I informed the adviser that I myself and my wife were now left without a working phone, and as we both run our businesses dependant on the use of our phones this situation was ridiculous. I was assured the original sim cards were sent out but, and I quote ‘they must of got lost in the post’ and that a replacement pair would be sent out asap to get us up and running, and they would be pre activated to allow us to literally insert them and they would work.

 

 

11/01/2019

Spoke to ‘Megan’ in the morning just after 9am to inform her that the sim cards which were supposedly sent on 10/01/2019 (not the 09/01/2019 as promised) again never arrived, she assured me that she herself was going to send them first class recorded delivery which should be with us by Saturday 12/01/2019, I also asked for a copy of the tracking number for the sim cards so I could track them on my end, a copy of my contract, including Terms and conditions and my Personal account managers contact details as I have no reference to any of these details, as all was done online and no hard copies or welcome letters etc were sent out. I also asked her about the ‘early termination fee buyout’ as my contract states ‘Future Comms will contribute 525.00 towards an early termination fee’, from speaking to Vodafone I know that my buy out fee was more than this and I was assured at the time of signing up that the extra cost would be incurred by yourselves in order to take my business, I wanted to be assured this is correct as when I spoke to ‘Megan’ she was going to check this for me and get back to me, for which she did not.

I rang up again towards the end of the day as no email had been sent with any of the information requested, and wanted to find out that the sim cards had been sent, to be told by a different adviser that ‘Megan’ had gone home ill, but assured me that “ ‘Megan’ was a long time employee and that if she said she was going to do something it was more than likely done”

 

14/01/2019

Spoke to someone in customer services, to check the status of the sim cards delivery. The person I spoke to did say he would look into it and call me back on a work colleagues phone, for which he did only to tell me that the sim card which was assured to me by ‘Megan’ and the other customer adviser on Friday would be in the post for a Saturday delivery again did not happen due to mistake.

The adviser told me that they would be definitely be going in the post today and that and email of the tracking number would be emailed over, for which it never was AGAIN

 

04/04/19

 

Been 3 months of having working phones, but sill no buyout of £605 or monthly discount payments of £20 (now £60 owed)

 

what shall i do?

 

 

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Sorry, I've only just noticed this topic which you posted up a few days ago and which has gone completely unanswered.
Not good – not our style.

Let me read through it and I'll give you a response in the next half hour or so.


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First of all, do I understand that you now have a working phone service because the Sim cards finally arrived? What date did they eventually arrive?

Secondly, you have been promised quite a hefty termination fee there which in keeping with the Future comms way of doing business has not yet arrived. Have you got any evidence of your agreement with Future comms? We seem to be realising that a lot of business is done on the telephone and so some extravagant sounding promises are made which may be can't be verified if push comes to shove.

If you look at the thread of Workaholic Duck, you will see that she says that they promised her £156 termination fee and she started a court claim on that basis. Future comms of defended on the basis that the termination fee was only £100. Fortunately Workaholic Duck has email evidence of the agreement that they would pay the larger sum.

Have you got anything to support what you say? (Incidentally, don't for a moment think that I'm doubting you, I'm simply trying to understand the strength of your position if it Future comms disagree as to what was promised.)


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