Jump to content

silentmovieman

Faulty Online Goods

Recommended Posts

I bought an item for my daughter from a website called GOTAMOCHI. We paid for it using her debit card (HSBC Junior Account, she's 13 years old) but within half an hour decided to cancel the order.

 

I emailed the company (as per the instructions on their website) but heard nothing back.

 

Long story short after several weeks and emails the item arrived but is faulty so as per their site again I requested an authorisation to return the item for a refund.

 

It has to be sent back to Canada which is going to cost a tenner but the company say they will only refund shipping if the item is faulty.

 

The fault itself is that the Bluetooth feature doesn't work but the company say that Bluetooth is not a feature of the product despite this being on the box and in the instruction manual and it being a feature that is used to sell the item to fans.

 

Therefore if I send it back I have a feeling that I'll be a tenner down and will probably struggle to get my refund anyway (a Google search shows the company is not the best).

 

Should I send it back or just open a transaction dispute with the bank to get refunded that way?

Share this post


Link to post
Share on other sites

do a chargeback to your bank

forget about returning the item.

 

 


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI Read Here

3. Reclaim Bank Account, Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial Read Here

Share this post


Link to post
Share on other sites
Posted (edited)
20 minutes ago, dx100uk said:

do a chargeback to your bank

forget about returning the item.

 

 

Can you do a charge back on a debit card? I thought that was for credit cards only,that's why I was looking to go the transaction dispute route.

 

Never mind just read up about it so will go that route 

Edited by silentmovieman
Missed information

Share this post


Link to post
Share on other sites

No section 75 is for credit cards...charge back for debit cards

 

https://gotamochi.com/pages/free-returns-exchanges


We could do with some help from you.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

    Donate button Give something back to the Consumer Action Group   

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

No section 75 is for credit cards...charge back for debit cards

 

https://gotamochi.com/pages/free-returns-exchanges

 

 


We could do with some help from you.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

    Donate button Give something back to the Consumer Action Group   

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Is there a chargeback letter in the library or do I have to take my daughter into the bank?

Share this post


Link to post
Share on other sites

No.....follow the advice in the link..once you have exhausted complaints procedures with the retailer...ring/visit your Bank 


We could do with some help from you.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

    Donate button Give something back to the Consumer Action Group   

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Under the Consumer Contracts Regulations your right to cancel an order starts the moment you place it and doesn't end until 14 days have passed from the day your goods were delivered to you.


We could do with some help from you.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

    Donate button Give something back to the Consumer Action Group   

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Further to this I've since discovered that the item isn't just faulty but is completely fake so I most definitely will not be forking over cash to return it

Share this post


Link to post
Share on other sites

you can go into a branch of your bank and do this over the counter as well as by letter or phone call. They are used to it by now and rarely give you grief over being forced to do it.

Share this post


Link to post
Share on other sites

So I went into the branch and got the address I needed to do the chargeback. Included everything they required except for a report from someone to prove the item was faulty, how long will this take to be actioned? 

 

I emailed them everything on the 8th April 

Share this post


Link to post
Share on other sites
Please fill in your quit date here

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?




  • Tweets

  • Posts

    • if you go to the dwp website there is an online SAR you can fill in to get all the details.   here is your old thread mentioned above  
    • Thanks for the advice, I will call the council Tuesday morning and see what they say, and then send the I/E form.   Something doesn't sit right with me on the whole thing.    I found an email I had sent to my MP early 2008 detailing the problems we were having with tax credits, and I go into great detail of our situation and  employment history.   Work was sporadical and I am pretty sure we were on benefits throughout one of those whole periods (I even had a post on here about the bank charges problem)   In fact most of those time periods mentioned in post 4 there was little work. Worst 2 years of our lives! I dont know how to find records of benefits though for that long ago.
    • I won a prize in a Raffle operated by an organisation holding an event at a local venue. The prizes were displayed on video screens in the venue and on a printed list by the person selling the tickets.  The prize I won was stated as "4 (four) weekend VIP tickets to Birmingham Pride"   - I did not open the envelope until the following day - it contained 3 (three) vouchers for weekend "Premium" tickets to Birmingham Pride (Premium being a lower priced ticket than VIP).   A friend who was at the event with me had the phone number of one of the organisers - there being no other obvious way to contact them - the person confirmed the prize was stated as 4 tickets, it was supposed to have been changed to 3, but that it had not been done.   I considered that this was suspicious, I can accept it might not have been possible to change the wording on the video screens, but the person selling the tickets could have clarified this verbally, and could have altered the "4" on the printed sheet to show "3".    As "compensation" I was offered free entry to their next event. That would be £7 per person (if they intended to include anyone else I was attending with) which in no way equates in financial or entertainment value of the Pride event, which has tickets priced £88.00, for two days of live acts including Marc Almond, Faithless and Human League.   I would like to know if the offer of prizes as originally stated and the exchange of money for entry in the raffle constitutes an intent to create legal relations - and as such, that I am entitled to 4 (four) VIP tickets (not Premium) and nothing else other than a cash alternative of equal value to the expected prize.   Incidentally, the vouchers state to send an email to an email address at birminghampride.com – which I did several weeks ago, but have not received any response.   I assume even if the Pride organisers fail to respond, the raffle organiser is still liable.
    • you realise Gick its very easy to make win 10 look like win 7.? I wouldn't move from 7 because I do lots of RS232 and other basic comms stuff with vintage gear and past 7 it would not longer do what I want.   win10 put everything back and works better than 7  ive even got it on a very old 1gb ram vio pc  if you want help pm me and I can sort things for you. 
  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
      • 0 replies
    • 30 Day Right To Reject - Vehicle Casualty Report. Read more at https://www.consumeractiongroup.co.uk/topic/415585-30-day-right-to-reject-vehicle-casualty-report/
      • 57 replies
×
×
  • Create New...