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    • Hi, where do I find the standard sticky please, I’ve looked but I think I am missing it 🙄
    • Hi Rei and thanks for the update.   Your post confirms what we're telling folk all the time - Harlands/CRS, Zinc and their pet "solicitors" continue to make demands but they fail to do anything substantial to back up their threats.   Hence our continuing advice to NOT respond to demands by letter, email or phone, because they'll do nothing that will affect your credit rating, or that will force you to pay.  
    • Hi GHL and welcome to CAG   You now have your own thread to use from here on ( to avoid hijacking someone else's thread where you first posted).   I assume there were 2 separate m/ships and not a joint m/ship, but please confirm.   I hope you've read other threads here which should help you understand how Harlands/CRS operate. They use every opportunity to make far more money from missed payments and penalty fees, than what they make from taking a percentage fee from ongoing monthly gym fees.   Yours was a rolling monthly m/ship so you only needed to give them notice to quit but there was no minimum 12 month term. Hence all you owe them is £19.99 each.   Write a letter to Harlands, each of you :- 1. Offering to pay the £19.99 for the notice period you failed to give 2. Offer valid for 14 days only. 3. Offer withdrawn if they fail to accept, or if they demand any higher amount.   Post a draft of your letter here first so we can check it.    Letter(s) should be sent from the PO and get a free Certificate of Posting from the PO Counter.  
    • King I fully understand the mother was living there on her own and only one named on the tenancy agreement.   As for your comment that after informed of the passing in a few days they pack tenants belongings and store them and change the locks this I completely disagree with.   In my are the different HA (and there are many) in a scenario like this will:   Communicate with the executor/family member once informed of bereavement informing them of any succession rights, property to be handed back ( 28 days on being informed of above) if unable to must notify the HA to ask for an extension.   After the 28 days if no contact the HA will then follow its Abandonment Policy.   If contact made after 28 days and no extension has been granted HA will then go to court to claim property back.   Once this is done and no contact off to court to claim property back only then will the enter the property unless in an emergency or legally required i.e. gas safety inspection even then may need to go to court for that to get access.      
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Invoiced for service not requested

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Posted (edited)

Hi all


I approached some architects for quotations on drawing up plans and obtaining planning permission for a loft conversion on my house. I received a quote back from one company that had two distinct parts 1)  drawing up plans and obtaining planning permission 2) To produce full plans and apply for full building regulations approval (this was not something I had requested)


I wrote to the company stating that I wished to proceed with the first option of drawing up plans and obtaining planning permission. They carried out the work and I duly paid them. 


They then recommended some structural engineers to carry out a structural survey - we chose one and they billed us directly as a totally separate customer and contract.


I thought I had better make myself clear that I did NOT want to proceed with the second part of their quote (as having spoken to contractors they told me that full plans were not required) so I emailed the architects telling them to hang fire on that part of the service and not to proceed.


They emailed me about a week later with the full plans and the application for building regulations! I waited a few days to see what would happen next and sure enough I have just received an invoice for this....


Where do I stand with this? I have only ever given the go ahead for part 1 of their quotation, and in fact specifically asked them to hang fire on the second part? Don't really feel that I should be paying for something that I didn't want and didn't give permission for them to carry out on my behalf - thoughts please

Edited by symbiosis

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you have the latter in writing so they cat say they werent told. Now a lot of this depends on exactly what the original instructionwas but as you have a paper trail it does look good for your side of the story being provable.

So tell them that you didnt instruct them to do this and that you wont be paying them any more than you already have. It would be foolish of them to continue to argue the toss if the written instruction was clear but your chopice of words here- hand fire could indicate a delay rather than a firm NO

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Thanks ericsbrother

I've just found my email to them and actually I said "We have decided to halt with the production of full plans and the building control application for the immediate future" surely that is fairly cut and dry?

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