Harlands/Crs hassling

[Momon786]

Hi 

 

we’ve been member of the xercise4less for over 12 months and it rolled over for another 12 months. My wife cancelled her gym membership by giving verbal notice and gym staff advised her to cancel her direct debit at the end of October 2018. 

 

We’ve been in touch with CRS via writing and completely avoiding any phone calls. We adopted our letter based some of the advice on this forum. They now have responded with this letter. 

 

Please advice what we should do next? 

 

Regards

 

[dx100uk]

what did you write please?

did you offer one months membership but no admin fees?

if so you now ignore everyone.

 

dx

 

[Momon786]

I wrote on the letter that we gave one month notice and the gym staff were happy with that. I’m still with the same gym we and my wife started at the same time and we gave the notice the gym members told us that after 30 days we need cancel direct debit 

[BankFodder]

We have removed the letter that you uploaded because it contains all of your personal details. Please upload another version of the letter that this time you should redact it to make sure that you can't be identified by your name, address, reference numbers – et cetera.

 

[Momon786]

Ive scribbled out the names and addresses now. 

 

 

[Momon786]

Please kindly advise what shall we do next. I’m inclined to ignore all their messages. 

[dx100uk]

you havent redacted that properly again

ive removed it

 

you dont need to do anything 

they cant harm you in anyway.

gym debts don't show on credit files

gyms nor a powerless DCA do court on these debts now

 

[Momon786]

..

[dx100uk]

removed

ref no in top right box.

 

 

[Momon786]

https://ibb.co/zZyV0Rn

[dx100uk]

safe to ignore

 

dx

 

[Momon786]

Thank you so much 

[slick132]

Hi Momon,

 

Just to clarify, did you pay the first years m/ship all in one payment or did you pay by monthly DD ?

 

Just ignore Harlands/CRS begging letters for now.

 

[Momon786]

Hi 

 

we paid the first twelve months via direct debit. These letters do seem desperate however I can see how somebody with little knowledge can easily fall for their trap 

[slick132]

I assume you mean you  paid by MONTHLY direct debit and not an annual one.

 

So if you gave notice to quit and then paid a final monthly fee after that, before cancelling the DD mandate, you have nothing to worry about.

 

Keep us posted ...........

 

[Momon786]

Yes we paid by monthly and thereafter when the twelve months lapsed it was a rolling contract.

 

We were advised that one month verbal notice was sufficient at the time. My wife stopped using the gym prior 4 months before cancellation. 

[slick132]

It doesn't matter when you stop USING the gym - it's when you give notice to quit that matters.

 

Despite what gyms and their admin companies say, you can give notice to the gym in various ways and that's sufficient, with no need to contact the admin Co,

 

Read here for more info - 

 

[Momon786]

Thank you so much. In reality even though a company’s policy maybe to writing or go online for cancellation, verbal notification is good as? 

[slick132]

Read the thread I posted the link to - it's all there.

 

Just because a gym or Harlands/CRS say something does NOT make it right or enforceable, as evidenced by the many hundreds of threads here.