old SAV Credit ltd Azzurro marbles card - Capquest placed new Default - help

[robb1977]

Hello, i had a defaulted account being managed by Capquest. The account defaulted in March 2013 and has been removed from my credit file. I have just checked on noddle and the account has been put back on with no default date and a green ok marker for March.

Is there a way to have this removed?

Thanks.

[Peterbard]

1 hour ago, robb1977 said:

3wHello, i had a defaulted account being managed by Capquest. The account defaulted in March 2013 and has been removed from my credit file. I have just checked on noddle and the account has been put back on with no default date and a green ok marker for March.

Is there a way to have this removed?

Thanks.

We are getting a rash of these. If you  dont mind me asking when was this sold to Capquest and previously was there an arrangement in place with the original creditor?

Edited March 30, 2019 by Dodgeball

[dx100uk]

have you a copy of your credit file with the defaulted date

or 

a copy of the Default notice from the creditor..

either will do.

send it to capquest and give them 14 days to remove tha account else you'll open a serious complaint with the ICO and seek financial compo.

 

dx

 

[robb1977]

43 minutes ago, Dodgeball said:

We are getting a rash of these. If you  dont mind me asking when was this sold to Capquest and previously was there an arrangement in place with the original creditor?

It was originally a marbles card that was sold to Capquest. I had a plan with Payplan but I cca’d Them and then stopped paying

41 minutes ago, dx100uk said:

have you a copy of your credit file with the defaulted date

or 

a copy of the Default notice from the creditor..

either will do.

send it to capquest and give them 14 days to remove tha account else you'll open a serious complaint with the ICO and seek financial compo.

 

dx

 

I’m struggling to find an old credit report. They all have it removed bar Noddle 

[Peterbard]

Have you tried clear score?

[Peterbard]

I would use theier complaint procedure, the one on the file, they will pass it on to Experian or Call Credit and then the creditor.

 

I have had two like this, one removed after the initial complaint by Experian and the other is awaiting a reply from Lowell's.

 

I think someone should start a thread so we can pool all information, I think this may all have to do with the court case I reported.

[robb1977]

7 minutes ago, Dodgeball said:

Have you tried clear score?

Currently it’s only Noddle showing it as an open account. Totally money and ClearScore don’t show it 

[dx100uk]

Have you proof of the old default?

If not sar the OC.

[Peterbard]

51 minutes ago, robb1977 said:

Currently it’s only Noddle showing it as an open account. Totally money and ClearScore don’t show it 

 

It is important to know when the DCA took over the account, as it would first have to be defaulted.

 

Payplan keep a record of payments made and who they were sent to. Usually all it takes is a phone call and they send any info to help, but you have a backup of another SAR if they dont. If you have the online payplan plus you can access the info yourself.

[Peterbard]

57 minutes ago, robb1977 said:

Currently it’s only Noddle showing it as an open account. Totally money and ClearScore don’t show it 

When you complain to either body you can enclose a screen shot of the CRA which supports your claim.

[robb1977]

I can’t find anything with the default shown. I have reported to callcredit(Noddle). It is not showing on Experian. 

I will write to capquest tomorrow and SAR marbles

[dx100uk]

Is this a newday marbles card or an old hbos one.

i wouldn't write to cq yet without oc dn proof

[robb1977]

It was an old marbles card circa 2001.

So best bet is to send a sar to marbles?

 

found some cq paperwork and it says its an old SAV Credit ltd Azzurro account if that means anything

 

I have found out SAV are now NEWDAY who bought the marbles accounts, so do i SAR newday? Thnks.

[dx100uk]

yes sar them 

then act upon the faulty default date.