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Please advise

 

Parcel2Go have lost a laptop I was returning to Argos for a full refund, They have lead me a merry dance with lots of excuses and won't compensate. What now please?

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Plenty of threads here to see what others did to get their attention...in particular

Andy


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Thankyou very much Andy for your help.  The problem is parcel2go insist they have delivered a laptop and argos say they haven't received it. parcel2go want argos to prove they haven't received it, but parcel2go won't prove they have delivered it. I am nearly £500.00 out of pocket, with argos and parcel2go blaming each other. What shall I do please

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Have Parcel2go provided any proof of delivery?


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NO, I keep asking for it, the poor solicitor at argos assures me they have checked cctv and it has not been delivered. I have threatened to sue Parcel2go but they don't seem bothered.

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How can anyone prove an item *Wasn’t* delivered?.

what a nonsense. If you / Argos are saying you believe it wasn’t delivered, it would be for Parcel2go to prove it had been!

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Please monitor this straight for a fuller reply later.

But the short answer to your question is... Yes, extremely likely.

 


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I attach a copy of an email the Argos solicitor sent to me, I sent this to parcel2go and they still say I need to prove it. It is laughable. I can assure you a donation will be coming your way if I can sue these sods.

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I'm on a mobile phone at the moment so it is very difficult replying. However I have to say that the images you are posting are not very clear and it would be helpful if you would take more care to present your images well photographed and straight without Shadows on them. Frankly you really should be scanning them in pdf format.


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I noticed somewhere that there was a standard letter for Parcel2Go saying about the contract was to deliver item and insurance was not necessary. It was a letter to go to the court and I can not find it, I would be ever so grateful if someone could point me in the right direction. Thankyou

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I am going to sue Parcel2go, which court should I send the paperwork to please?

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mcol northants bulk


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

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please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

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Thank you so much for your reply. I want to do it by the post please not online.

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It might be an idea if you set out your story so that we can give you the assistance you need.

As a matter of interest, why do you want to do it by post and not online?


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Well you seem to be doing okay here.

Why don't you start off by setting out your story


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I did set it all out on here before and I was asked to upload clearer copies so I gave up. You did kindly reply before to me. I will look the court up.

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And did you upload the clearer copies?


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I see that you had a previous thread involving a laptop which is marked as resolved. Is that the one and was it not resolved?


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No it's not resolved, they have given me the run around of course giving me every excuse going, so I am going to sue them and also sue them for stress and anxiety caused

 

These people don't care about the upset they cause, this has really upset me and I have lost sleep over it worrying. My husband is not well and we didn't need this on top.

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Okay, well we will help you all the way if you will let us.

I suggest that you tell us the story – because in this thread we don't seem to have much information even though I have joined it with your previous thread. We really don't have much of a picture of what has happened.

Secondly, although you think it might be complicated to use money claim, it will be reasonably easy and we will help you. I'm afraid that the county courts nowadays are very discouraging of people who want to go to the counter and issue their claim on paper. You will have to accommodate them in terms of their opening hours. You will find it much easier if you do it online and you can take your time and get used to it.

I would suggest that you visit the money claim website – follow the moneyclaim link and register and start finding your way around. You can take your time filling in details and saving your work as you go along. I'm sure that by the time you have been to it to 3 times you will start to feel more comfortable. Eventually you will feel so confident that you will be going crazy seeing everybody who gets in your way – and why not!

At the same time, tell us the story in a nice chronological bullet pointed fashion and then we can understand how best to help you.


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One thing I would like to know is why have Argos sent you this laptop? Had you just bought it from them and it was been delivered to you for the first time? If that is the case then you might be better off suing Argos because they are responsible for delivering the item to you.

I'd like to know also about the exchange of correspondence that you might have had with them.


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Posted (edited)

I just want to mention that in my experience parcel2go is a broker that offers a variety of delivery options from various different couriers for example; dhl, hermes, parcelforce etc. As I understand it your contract is still with parcel2go and they are responsible for dealing with any claims, but it's possible you might be able to reach out to whichever courier was used for more information if they are willing to discuss the parcel with you (for example, if it was hermes you can find an email address for their ceo online and write in your complaint to them). 

Also I believe parcel2go may argue that the level of compensation may be restricted if you didn't take our extra insurance at the time of booking the delivery, up to the full value of the item. Did you purchase insurance?

Edited by bella-bella

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style="text-align:center;"> Please note that this topic has not had any new posts for the last 207 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you
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