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    • Even though I’ve been paying them for this long?    I know you’re going to say something along the lines of “because they’re a bunch of muppets” but why are they doing this as if I’ve not been paying?   dx - I took the name and address out for privacy...
    • you didn't pay lidls the speculative invoice charge of £45.   the only connection to them is their head office signed their region up to have their local stores car parks managed by the scammers because they had been duped into thinking people that abuse their car parks cost the region xxx in lost shopping revenue because another shopper could have used it.   they never see any of the money these bandits gleam from people paying a speculative invoice off ever and annually get ripped off by paying the fleecers £10'000 each year to give them permission to manage their carparks. anyone that pays the money goes directly into the parking fleecers pockets.   however i understand you are new and green but part of a forum is also self help which relates to my comment about where did you ever get the idea to pay them from...certainly not here.   so lidls wont be doing and can't do anything further, they certain wont be interested in instructing their fleecers to refund you and can't and most certainly won't refund you themselves.   go do a chargeback   dx              
    • OK,  I have not claimed anyone told us to pay in this forum.   As grown up adults we made this decision. I am sharing our experience in case it benefits anyone.    Our approach to this is if Lidl didn't help at the end we would take our shopping elsewhere and the so called reduced charge of £45 paid would be the end of the story, even if is unfair.    As I mentioned Lidl cust. service already emailed us to confirm that they have contacted Athena to cancel the charge, I'll first follow up with Lidl. If not resolved will resort to chargeback.  
    • no one ever said PAY THEM, you never ever do that.   if you paid by debit card go get it back by a chargeback to your issuing bank.      
    • The head of the Confederation of British Industry urges a "spirit of compromise" as trade talks resume. View the full article
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

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Plenty of threads here to see what others did to get their attention...in particular

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Thankyou very much Andy for your help.  The problem is parcel2go insist they have delivered a laptop and argos say they haven't received it. parcel2go want argos to prove they haven't received it, but parcel2go won't prove they have delivered it. I am nearly £500.00 out of pocket, with argos and parcel2go blaming each other. What shall I do please

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Have Parcel2go provided any proof of delivery?

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How can anyone prove an item *Wasn’t* delivered?.

what a nonsense. If you / Argos are saying you believe it wasn’t delivered, it would be for Parcel2go to prove it had been!

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Please monitor this straight for a fuller reply later.

But the short answer to your question is... Yes, extremely likely.

 

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I attach a copy of an email the Argos solicitor sent to me, I sent this to parcel2go and they still say I need to prove it. It is laughable. I can assure you a donation will be coming your way if I can sue these sods.

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I'm on a mobile phone at the moment so it is very difficult replying. However I have to say that the images you are posting are not very clear and it would be helpful if you would take more care to present your images well photographed and straight without Shadows on them. Frankly you really should be scanning them in pdf format.

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I noticed somewhere that there was a standard letter for Parcel2Go saying about the contract was to deliver item and insurance was not necessary. It was a letter to go to the court and I can not find it, I would be ever so grateful if someone could point me in the right direction. Thankyou

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  • 2 weeks later...

mcol northants bulk

please don't hit Quote...just type we know what we said earlier..

 

DCA's view debtors as suckers, marks and mugs

 

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

 

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

 

 

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It might be an idea if you set out your story so that we can give you the assistance you need.

As a matter of interest, why do you want to do it by post and not online?

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Well you seem to be doing okay here.

Why don't you start off by setting out your story

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And did you upload the clearer copies?

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I see that you had a previous thread involving a laptop which is marked as resolved. Is that the one and was it not resolved?

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No it's not resolved, they have given me the run around of course giving me every excuse going, so I am going to sue them and also sue them for stress and anxiety caused

 

These people don't care about the upset they cause, this has really upset me and I have lost sleep over it worrying. My husband is not well and we didn't need this on top.

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  • BankFodder changed the title to Parcel2Go - refuse to compensate for lost laptop

Okay, well we will help you all the way if you will let us.

I suggest that you tell us the story – because in this thread we don't seem to have much information even though I have joined it with your previous thread. We really don't have much of a picture of what has happened.

Secondly, although you think it might be complicated to use money claim, it will be reasonably easy and we will help you. I'm afraid that the county courts nowadays are very discouraging of people who want to go to the counter and issue their claim on paper. You will have to accommodate them in terms of their opening hours. You will find it much easier if you do it online and you can take your time and get used to it.

I would suggest that you visit the money claim website – follow the moneyclaim link and register and start finding your way around. You can take your time filling in details and saving your work as you go along. I'm sure that by the time you have been to it to 3 times you will start to feel more comfortable. Eventually you will feel so confident that you will be going crazy seeing everybody who gets in your way – and why not!

At the same time, tell us the story in a nice chronological bullet pointed fashion and then we can understand how best to help you.

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One thing I would like to know is why have Argos sent you this laptop? Had you just bought it from them and it was been delivered to you for the first time? If that is the case then you might be better off suing Argos because they are responsible for delivering the item to you.

I'd like to know also about the exchange of correspondence that you might have had with them.

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I just want to mention that in my experience parcel2go is a broker that offers a variety of delivery options from various different couriers for example; dhl, hermes, parcelforce etc. As I understand it your contract is still with parcel2go and they are responsible for dealing with any claims, but it's possible you might be able to reach out to whichever courier was used for more information if they are willing to discuss the parcel with you (for example, if it was hermes you can find an email address for their ceo online and write in your complaint to them). 

Also I believe parcel2go may argue that the level of compensation may be restricted if you didn't take our extra insurance at the time of booking the delivery, up to the full value of the item. Did you purchase insurance?

Edited by bella-bella
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Please note that this topic has not had any new posts for the last 556 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

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