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    • Thanks DX.  I've ploughed through the pages and dug out what I feel are the relevant ones. Obviously, some of these are duplicates of what I've put up before.  Anyway, I would be hugely grateful if someone can look over and advise. Reading though other posts and on other cases that I've had help with from here, I don't think they have much of a case - given the weakness of much of their "evidence" - but obviously I would be grateful for some expert advice from the helpful souls on here.    Thank you.    B   Witness Oct19_redacted.pdf
    • You came here for advice, soem advice has been given adn you question the validity and source of that advice. We are all lay peopele, ie not giving professional advice but it is based on experience of the world and in some cases working in the field that advice is given on. Now you dont have to take our advice, we wont get the huff if you prefer to look elsewhere or do something else. when I asked what you think they would do with your NI number it is to prod you to think for yourself and question why they would ask for this when there is nothing legal they can do with the information so wouild you be wnating to give it to them knowing that they would want it to break the law if they processed it. Now you can take that up with the company at the top but TBH unless you want to spend money on a lawyer they will not answer the question or fob you off with some ridiculous answer anyway.   so for the moment read a lot about  RLP and similar situations to yours ans make particular note of what happened to the peopel in the end. You will find no threads theat ended by saying " thanks to you I gor sued by RLP and owe them a fortune". It isnt going to happen and the reasons why are explained in many threads. They rely on your feeling of guilt to get anywhere
    • you need to respond to their letter saying that you belive that you ahve been paid correctly ( or underpaid if you are due a small amount of accrued holiday pay etc) and demand that they show a full account of what you received, when and why and how they arrived at this figure. You then reconcile that with your P45 and use the figures to bat off any furhter demands if they still akke one. Come back if they dotn drop the matter and give us the full breakdown on hours worked, hourly rate, gross pay, tax paid  etc
    • @dx100ukI never got a response to my SAR from Octopus.   But I have just received a 'letter before court action' from one of their legal representatives, who have been "instructed to consider legal action against [me] if full payment, a settlement or your proposals to make suitable repayments arrangements are not received in the next 30 days."   I'm reading the threads now. Any advice on how to proceed? 
    • I would say let them do their worst, it will surely backfire on them. Now with restrictive contracts that stop you working fro competitors- these are notoriously vague so often not worth the paper they are written on. also they have to be fair so for example if there are only 2 companies in the UK that make a certain product your employer cant say you arent allowed to work for the other one. If you were for example trained as a hairdersser and you were going to open a salon in the next street to your ex employer then the restriction would apply if worded correctly. Dont panic about this, your new employer will be au fait with the situation and time spent worrying about a nastly letter will in their eyes take you eye off the ball so concentrate on the new job.
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Just had a phone call from away resorts 

 

They've cancelled our holiday due to start 6th april

 

Their reason is that work has over run and therefore the touring pitches are unusable 

 

They've told us our ONLY options are to accept a static caravan (paying the extra) or to move to a different week (I book my work holidays 2 years in advance so not possible) oh and pay the extra for that as well

 

Now I know I can get my money back thats not an issue because not matter how much they argue I need to pay more I know that's not the only options 

 

The issue is we booked because there was special offers on, we only paid a quid for the ferry, we can't get that offer again - to be honest we can't get another holiday below about £300, and ours was only £130 for the week

 

Any advice because I'm really annoyed they've left it until 2 weeks before


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Well you will be entitled to recover from them all of your outgoings plus any reasonable costs or losses so if you're not able to use the promotional ferry fare, you will certainly be able to claim the actual cost when you do eventually go.

However, what you can do right now in time to save your holiday, I really have no idea. I suppose the only thing you can reasonably do is to fire off for a letter of claim immediately spell it all out them and make it clear that if the holiday is not available exactly as agreed then you will be suing them for all of the losses which I have outlined above.

What kind of holiday is this anyway?

Of course you take a telephone call but I don't suppose that you've read our customer services guide and that you record your calls, do you?


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Unfortunately the call was to the wife (in her name) and she does not record calls

 

It's a booked touring holiday 

 

To be honest the holiday is gone - the site now lists as opening from the 19th 

 

I'm just not sure of the options 


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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A "touring" holiday really doesn't tell me very much about it.

Well my best advice to you – assuming you have the money – is to book another holiday for exactly the same period. Make sure the holiday is as close as possible an equivalent holiday – but if there's any difference then spend a bit more rather than a bit less. Tell away results in writing that this is what you are doing and tell them that when you come back you will be issuing legal proceedings immediately unless there is a cheque waiting for you on your return.

Keep a detailed account of all your costs and expenses. And then bring an action to recover everything.

It sounds to me as if you've been treated disgustingly and I really don't see how a holiday company can act like this towards its customers.

Start recording your calls in case there are any further telephone conversations whether it is you or your wife.

If you don't have the money then I'm afraid that the anything you will be of the do will be to threaten away results that you will see them for the loss of the holiday including loss of enjoyment, loss of any expenses you have incurred preparing for it, loss of holiday time – et cetera. Given 14 days and then sue. Don't muck around.

Stop posting over the Internet and see whether there are other people in a similar situation you might like to come here and be advised to take action as well.

Very sorry that your holiday is going wrong. It is very disappointing and nobody deserves this.

I've tweeted out to this company and if they want to come here and post some kind of reply explanation then of course they are very welcome


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If it helps I've tweeted as well if that helps

 

Touring is basically booking a pitch and taking your own caravan - they arranged the ferry

 

We had notification in October that these works were ongoing however we were told that they only effected the grass pitches therefore they had upgraded us to a hardstanding 

 

Now they are telling us that the works have overrun and that its "unforeseen circumstances" I find that hard to swallow when they have been planned since October 

 

The wife is under strict instructions to say that any further correspondence is via email

 

Complaint sent to ceo team - email tk the one on ceoemail has bounced back but did a look up and found two other directors and used the same format (firstname.lastname@awayresorts.co.uk) these have not bounced back

 

I'm assuming lots of people are in the same position rough estimate is 70 pitches (Google maps) for two weeks however I have not run across them


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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So you have your own caravan and you have the ferry crossing fares and all you're lacking is the pitch.

I don't know anything about these kinds of holiday but is it not possible to book pitches elsewhere and then to bill the company for the cost of them when you get back?

 

it is certainly clear to me that it is the company's responsibility to make alternative arrangements for you if certain works have run on longer than they expected. It's their responsibility


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Possibly however with two weeks notice to a popular island its hard

 

The booking for the ferry was done by away resorts - when we booked it was on a special offer of £1 for a return ticket

 

I've put the same dates and times in on Wright link to give an idea of why this was such a saving

 

Screenshot-20190319-203922.png


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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So are you saying that not only can they not provide the pitches but they are  also cancelling the ferry tickets?


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 yes the ferry would also be cancelled 

 

As shown thats £419 extra cost there, to be frank the holiday fund for the family currently stands at £350 for the YEAR (camping holidays are not usually that expensive it's the ferries that are) 

 

A quick search on pitchup (camping/touring site) shows the cheapest currently available pitch is £152 

 

If I add that to the ferry that makes £571 

 

Well over what we have left, I could probably make it if I borrowed off family but if I'm Frank I owe family alot already (I'd rather not say how much) 

 

 


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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It sounds to me highly suspicious .  So the action is also calculated to avoid having to pay the promotional ferry costs. it wouldn't surprise me if that is what is really behind this decision.

anyway, you have relied upon them for your holiday and you have paid your money and you have made your arrangements. start calculating the value of all your losses including the lost holiday time and the loss of enjoyment and send them a 14-day letter before claim and then sue them. Your chances of success are much better than 95%. Make sure that your figure for loss of enjoyment is modest and can be justified in court.

I suggest also that you go round to TripAdvisor and to Facebook and other places and start letting people know what you are doing about this.

 


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 I have to admit I'm willing for another solution (although I doubt they will read this) 

 

If they keep the ferry booking and refund the holiday (£131 - ferry took it to £132) then I would be willing to pay the Extra £20 for a different site - I just can't afford the ferry without that special offer


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Glad to say it's sorted

 

Although there's no spare pitches due to work over running they have arranged a concrete base for the new statics to be available for us

 

We are also to have the manager meet us at check in to make sure there's no other issues 


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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