Halifax - are they known to be awful at dealing with complaints?

[craigten]

Hi, I've had a complaint about incorrect advice given over the phone by a Halifax advisor (haven't yet set up phone recording....grrr). I've followed this up with various recorded delivery letters, etc, but they seem AWFUL at dealing with complaints compared to HSBC, for instance, who, on the whole, seem very professional at how they acknowledge complaints.

I'm curious - is this a known thing or is it just me?

[BankFodder]

I don't know if Halifax has an especially bad reputation. I think where you have a complaint to make which the bank is recently familiar with and understands what to do then it may be that the response is better than if it is something out of their usual area of experience.

You might like to tell us what the complaint is about.

However, you won't be surprised when I remark that you've been here since 2006 – over 13 years and yet you still haven't got the message to record your calls and that you will regret it if you don't.

Have you actually read our customer services guide and all this time?

[craigten]

Update here:

Surprisingly I received £70 in to my account and a letter stating that they couldn't listen to the main phone conversation in question (but had some of the others) as I hadn't given them the phone bill proving the date and time. It turns out that I had the date wrong (only by two days) but DID have the bill to prove it so I have sent them this.

 

a rude and uncaring adviser keeps me on the phone for 48 minutes even though I had repeatedly told her that I had to go and pick up my daughter from nursery.