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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
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Failed SAR's - Help Required


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Hi there

I sent a bunch of SAR's off on behalf of my friend and two haven't responded. 

 

M&S - wrote to ask her to call them to confirm her new address (they wanted to speak to her via telephone even though they had a copy of council tax bill and all addresses for the past 20 years) and have heard nothing since.

 

Santander - for GE Capital re Dorothy Perkins Storecard - no reply whatsoever....

 

What is the best course of action now? 

 

I know both companies have the online complaint form for PPI - is it worth giving that a go?

 

Thank you in advance

 

 

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Please have a look at the following link – GDPR.

Can you tell us a little bit more about the request to M&S – when it was made – when they called and what happened during the call?

Can you also tell us about the request that you made of Santander – did you use one of our templates? When did you send the request et cetera.

Do you presently have an account with M&S and do you presently have an account with Santander?

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Hi there,

Yes of course. 

M&S Sar was sent on 14/01, they replied on 01/02 and asked my friend to contact them confirm the change of address in person which she did. The call was rather odd because the person she initially spoke to took the details and went through personal info then put her on hold after she explained what she was calling for, she was on hold for around 15 mins when another person answered who knew nothing about the first conversation so my friend was concerned about who she’d spoken to especially as she’d gone through security etc. The second person assured her all was ok and that the details were up to date but since then we’ve heard nothing!! 

 

Santander - the request was sent on exactly the same day, 14/01 and yes using the sites SAR template but we’ve heard nothing at all from this one. 

 

I’m fairly certain she doesn’t have an account with Santander (that’s the one for Dorothy Perkins/Ge Capital that was) and I don’t think she does M&S either. 

Shes got old statements showing PPI from Dorothy Perkins but if they don’t respond how do we pursue it? 

 

Thank you

x

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Search store card ppi

go after the underwriters

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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no satans bank are the creditor, as ge is now part of them since the abbey buy out etc, they didn't provide the ins for the ppi

try "ge card ppi"

with quotes in our search box top right.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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'Satans bank' - love that!! I will have a good look this evening and see what info i can find - would be a shame if we can't do anything when there is clear PPI on the paperwork...

 

On another note i finished going through the statements for the PPI on the other accounts last night (around 1am actually lol) so I'm ready to move onto to a spreadsheet once i know which one to use, I have posted about that too but no replies so far. I will add that to my research list too :-) 

 

Thank you again for the help 

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for cards use our cisheet whilst they are charging their interest

for loans use our  statint sheet

all in my sig below..

 

any ppi complaint must be accompanied by an fos cq

see the fca ppi link on their site.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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