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    • https://drive.google.com/file/d/1WrcF2oEOydGXCZYwhZcYB7QmnP_9jNaQ/view?usp=sharing I think I have figured it out. Sorry   
    • Hi everyone   I joined DL a few months ago. Was offered a discount as "friends & family" because I knew a friend who works there. A few days later, I upgraded my membership to Platinum and specifically requested the Spa retreat as well. I was issued a new card, which had correctly  labelled that it was Platinum card with Spa retreat. And payment was agreed at £125 per month.  No worries because I have been going 6 days a week. Everything going well for a few months.   Then i lost my card. Was issued a new one. Went to use access the spa and wouldnt let me in. I asked what's wrong and they informed me that my membership did not include the spa. Now they have confirmed that there was a glitch on the salesperson's app that allowed the wrong price to be accepted.   This glitch has been brought to managements attention and has now been fixed. However, they now want me to pay the correct price to access the Spa.   Surly, they have to honour the original agreement made with me?  or do they?   Thanks for your help!   Jameson  
    • Point out that the small claims process is very simple and straightforward. If there is a hearing then it is very likely to be a telephone hearing and as long as one knows the steps then there is no reason to be unconfident about it.
    • We should be able to obtain opinion regarding expected life from the original plumber as he is no longer active in the trade, so no issue with future relations with the merchant..   I will talk to my neighbor and explain what he  needs to do, clearly it will be up to him to proceed with the claim via the suggested route   Thank you for your help.            
    • Hi Andyorch please can you confirm is this the correct form I need to use as I just searched and it has bought up a different form as in here https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/732360/N244_web_0818.pdf
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Flight delay compensation


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Hi all need a little advice on behalf of my son & partner who experienced a delay on a flight to Lanzarote on Monday just gone.

 

Flight was from Gatwick and supposed to take off at 9.50am (or around then) but eventually took off at around 4.25pm so a delay of approximately 6.5 hours.

 

The delay was caused by an issue with planes engine and then the wait for a replacement aircraft.

 

Is this something which would be covered under the flight compensation scheme and if so is this something the tour operator, in this instance TUI, would volunteer to passengers or are you required to write / email them a claim upon return?

 

Table I found online suggests the figure would be €400 per passenger would this be right if the above scenario qualifies?

 

Thanks in advance 

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Thanks king I thought as much but wasn’t sure.

 

By delay details in writing would that be from the airline or an external agency such as the CAA?

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When i claimed a couple of years ago the caa gave me a full report on the flight in 24 hours  but recent cases here saw a no answer if i remember correctly.

You can send an email to caa and at the same time speak to the airline on the phone, while recording the call.

Don't tell them you are recording,  it's perfectly legal.

See if you can get an admission from them.

Then go for the kill by claiming compensation. 

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