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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Subsistence meal allowance more then 5 hours


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Does anyone have any knowledge of subsistence meal allowance.    Been doing the job for 10 years.   Normal day is go in to office.  Normally around 3 hours then do local calls rest of the day

last year because of staff shortages I was asked  1 week in every 5 to support another office and agreed that I was entitled to the subsistence meal more then 5 hours less then 10.  At £4.20 a day.  (After Googling I think it should be £5)

i live 5 miles from the office  the other office is 25 miles away

 

ok my question is.  Next week they have asked me to work at another office which is in the opposite direction to my house  which is also 5 miles away.  But that office has said because they are so busy I could work from home and the calls are even closer 2 miles from home.   They even dropped the work for the week over to me

 

but asked me during the coarse of the day to drop completed work into the office by giving  it to security 

 

i havent asked side work if I could claim the subsistence allowance because I don’t want put thoughts into heads    And their not really Knowledgable on these matters.   I normally they just guess what they think is right

 

does anyone have knowledge of these matters

 

thanks

 

 

:???: what me. never heard of you never had a debt with you.
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There is no legal right to subsistence allowances at all. And, in fact, getting one simply for going to another nearby office (25 miles is next to no distance ) is (a) highly unusual and quite generous of the employer and (b) almost certainly a taxable benefit given your description. Whether your employer is willing to give subsistence payments for simply dropping work off at an office when you are working from home and only doing local calls, that would be up to them. But they are certainly the only knowledgeable people on the matter since they don’t have to give you anything.

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I think you need to check the company policy on subsistance - can you get hold of it?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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subsistence is normally applied when you are away from your place of work and is to cover the extra expenses of being away. there is a maximum set by the taxman but I must say that a lunch allowance is quite rare where no overnight stays are part of the daily allowance ( I used to get money for overnight accommodation and meals for the time away but that was normally a minimum of 1 night and 2 days but more usually a week.) the amount is set by agreeemnt with the taxman and wont change regardless of the type of accommodation.

So, in your case as there are no overnight stop outs involved your employer is just using this as a way of paying you a little for the inconvenience rather than paying a necessary expense. For that reason I wouldnt be arguing over the amount and if you feel like mentioning it in passing and dont get a positive response just drop the matter or you may lose what you have already

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The subsistence allowance is HMRC policy.  Company’s that pay it  claim it back via taxes.   

But cant find any thing about distances.   Overnight doesn’t come into it for away from office more then 5 hrs less then 11 meal     HMRC help desk said as far as they are aware there is no distance policy as long as you don’t spend more the 40% of the time covering the other office in a 24 month period 

im looking for some who has knowledge that can confirm  it in case work questions it

:???: what me. never heard of you never had a debt with you.
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Err, no. If you are an employee HMRC set rules and limits about the allowances that employers MIGHT make IF they WANT to. HMRC has no power to tell an employer that they MUST give subsistence allowances, and HMRC has no power to tell an employer what those payments are, or in what circumstances they must pay them. What HMRC do is apply their rules and regulations to the scheme that the employer applies, and set taxes accordingly. Since none of us know what that scheme is, then neither we nor HMRC can help you. The only people who know what your employers scheme is happen to be your employers. 

 

And HMRC quite simply do not reimburse employers for the allowances they pay. That is nonsense. What I think you are confusing is certain allowances that may be eligible for taxable deductions, but I have only previously come across these allowances in relation to contract or agency workers. Are you not an employee? However, that’s irrelevant anyway. The employer or client (whichever is the case) determines what the allowance is. Not HMRC. 

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Is there any knowledgable about the HMRC rules about distances.   Don’t really want to get into a debate.    Just need some who has been in a similar situation 

:???: what me. never heard of you never had a debt with you.
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2 hours ago, queensclose said:

Is there any knowledgable about the HMRC rules about distances.   Don’t really want to get into a debate.    Just need some who has been in a similar situation 

Hi,

 

are you an HMRC employee?

 

If not, you really do need your own company policy. My company for example never pay a lunch allowance, and we have a really strong union so I think if it was the law, they would be paying!

 

I think you may be looking for a thing which does not exist. The 40% time at another office is to do with when the travel expenses you get become taxable as you are deeemed to have changed location. I think not the same thing.

Edited by Emmzzi

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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What you are failing to appreciate is that the problem here is not that we don’t know the answer but that you don’t know the question. What you are looking for does not exist. What your employer has done in paying you this allowance is not law. It’s a choice. This is not a “debate”. It’s a fact. You simply don’t want to accept the fact. Your employer has been very generous in paying anything in the past. You may not appreciate it, but actually they could have enforced that relocation for part or all of your time without paying you a penny. There really is law on that. So given that they are not even asking you to do anything more than drop off some work, you might want to consider that whole saying about “gift horses”. If they review their policy, which can be changed, then that may well be exactly what they do. They are paying out money they don’t have to. 

 

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Been working there for years and my contract says when I joined you will be based at xxxxxxx.     It’s an on going problem   Shortage if staff.  Many people have refused   They haven’t being forced.   It is in our contract that they can ask.  

So no they can’t force me   

No I don’t work for HMRC.    

 

You can find substance allowance policy on HMRC site  which any decent employer should follow.    

 

:???: what me. never heard of you never had a debt with you.
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And the link confirms exactly what you have been told repeatedly! And it actually doesn’t even say what you said it does! It says that the employer is allowed to pay up to a maximum amount without the allowance being taxable, if someone travels for five hours. Not if they work for five hours! Your office is 25 miles away. Unless that happens to be on an island without a ferry it would be dratted hard to spend five hours travelling to the office! 

 

And yes, actually - the employer may have chosen not to force you to relocate 25 miles. In most circumstances they can, if they choose, force relocation for up to 50 miles and/ or 90 minutes travel each way. The law allows it.

 

You don’t seem to appreciate that you came and asked for advice that you don't actually want to take. So, just for your benefit....

 

You are entirely correct. Your employer must pay you £5 whoever you feel hungry, even if that happens when you haven't yet got out of bed. If you need to pop to the end of the road, even if you walk, you should also get a tax free petrol allowance of £25 per day. Any and all clothes you wear should be bought by the employer. But if the employer sends the bills for all of this to HMRC then the government will pay them back with 3% interest. On Monday you should pop in to your employers office, ensuring that you claim the lunch allowance of course, and threaten them with legal action if they don't pay up immediately. 

 

Good luck with your job search....

 

I'm out.

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Please have a look on the company intranet/ company handbook/ ask HR for your company specific expenses and travel policy. The answers will be in there. If anything is confusing, do come back and post up the content so we can help.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Your reply is really confusing.  Don’t know where you got 5 hour travelling from

 

to try to make it simple.   Subsistence meal allowance is a government bench mark that companies can use 

it was introduced many years ago.   When companies had subsistenced canteens and sent employees to other sites. It has nothing to do with travelling time or ferries.  Don’t know where you got that one from

 

as your aware some companies don’t do  it     Mine does

 

as my original question  

the office and work next week is closer.   All I wanted was someone knowledgable on the matter.  in case the question was asked if under the HMRC policy (if your company follows it).  Allows it 

  

And no even if the company allows it they don’t have pay the maximum amount.  They could set it at £4.  

 

To to claim it  you must work (not limited to travelling) 5 hours or more.  Hence it being called  subsistence allowance 5 hours or more but less then 10

 

I have got to the bottom of it.   HMRC don’t have a distance restriction.   So could in theory be relocated to an office next door to you house as long as you don’t work their more then 40% of your time in a 2 year period. But your company does not have to accept it 

I did ask if anyone was knowledgable and not what your thoughts where

 

 

 

Edited by queensclose
:???: what me. never heard of you never had a debt with you.
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Hello,

 

I thought you were asking if the company have to pay it? Which will be detailed in their handbook or policies.

 

HMRC are to do with if you will get taxed on it, which is a different question.

 

What are you trying to find out please?

Edited by Emmzzi

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Sorry Emmzzi.   My earlier reply was not aimed you

the company follows HMRC on it.  I just needed to find out what HMRC guidance is on distance from home to office.    As I will be working at an office closer to home then I normally would.    But I now know that HMRC does not have anything on distance.   Only working away from where your normal place of work for 5 hours or more

 

but the company could say no (HMRC say they could).  In which case I would be referred to HR handbook which refers to the government bench mark on travel and subsistence 

 

at at the end the day it’s a perk 

thanks

:???: what me. never heard of you never had a debt with you.
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ahh ok. Glad you have it sorted. but do ask if you have any problems.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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