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Paypal Negative balance, Paypal dodges my question

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Hi everyone,

Last week, my Paypal account was hacked, and the culprit(s) managed to make it around £2000 lighter.

My wife went to the bank immediately and they reversed all payments and Direct Debits and because of that (the reversal), I was left with a payment to Paypal of £1927.39 (Negative Balance).


So far, so good, everything seemed right, my Bank balance tallied, so I paid that amount.


However, there was one more dispute about an amount of £653 (which I knew about and recognised), which had been (or, at least, it seemed that way) to and fro my account and Paypal a few times, and Paypal claimed that amount was not included in the aforementioned payment.

So, again, negative balance of £653.


However, as I come off the phone with the PP representative, all of a sudden, that £653 negative balance is gone and I am left with a negative balance of £111.11.


I have looked all over the place, done additions and subtractions between all possible transactions, cross-referenced everything with my bank account, NOTHING that even remotely leads to that amount.


And, if I did still owed them £653 (which I doubt very much), why did it all of a sudden go down by £541.89 (an amount which I cannot find anywhwere)?


OK, I decide to open a dispute with PP and I get a reply which tells me "They have great difficulty finding the transaction(s) I mention, and could I provide them with further details (dates, numbers, etc.), sounds dodgy to me, if they cannot find it on their system.


So, I just keep on at them, replying to the replies they send to me, bombarding them with messages, with the main question being: "WHERE DOES THAT £111.11 COME FROM"?


Every time I get a reply that is COMPLETELY beside the point and where the amount or the negative balance is not even mentioned.


This morning, I find an "American" reply telling me that, "if I have a neg. bal. to pay it via debit/credit card or send a "check" to....", now, WHAT DOES THAT HAVE TO DO WITH THE PRICE OF FISH??????


I then replied that they may expect legal action (remember, I was furious).


Now, I want to know, did I do the right thing, and have I got a leg to stand on?

I will be very grateful for any advice.


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Hi dx,

Thank you for you reply.

But is this not a bit simple?

And what if I need to make further payments through PP one day?



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start a new account with slightly differing details.

paypal don't do court

and any DCA they might set upon you are not bailiffs and totally powerless.





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