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Letter from Lowell regarding catalogue debt, possibly SB

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Yesterday, I received a letter from Lowell portfolio, and with it in the same envelope was a letter from Look Again catalogue regarding what I believe to be a debt older than 6 years. The letter from Look again said that they had sold my debt to Lowell. 


The letter from Lowell in the same envelope said that they were now dealing with my account that that it was sold to them on 25th February. 


I don't believe that they can enforce the debt as I think it's statute barred, however it may be just under 6 years which is possibly why they're chasing me for it now. 

They also have my old surname on the letter and I haven't used that name in over 4 years. 


I don't want the company to have my new name or indeed any of my details really. If I write to them I'm not sure what name to use on the letter but can anyone advise me which template to use please?

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When was your last payment made on the account?


The statue barred clock starts ticking from the defaulted date, so not the last payment but the first payment that fails.


They could just be phishing to see if you respond, bearing in mind you have changed your name they might not even know it's you they seek.

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CCA request...use the name they have used.

We could do with some help from you.



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no harm in ringing look again and asking last payment date either.






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Would be useful to know when you last paid them.


Can you go back over any old bank records and find out.


If not why not write to Look with a SAR request.   they then have 30 days to provide you with everything they have on their system about you and with any luck they will have a sale ledger that shows all you payments.


Use the template this site supplies and DONT SIGN anything in your SAR letter.  No need to give them any signature they could use to reconstitute any old contract you have with them.


As I understand it if you are in Scotland then the limit for legal action is five years, anywhere else in the UK is six years.   The clock runs from the last time you made a payment unless since then you sent them some kind of letter or email in some way acknowledging that you owe them any money in which case the clock runs from the date of that communication.

Edited by comebackjimmy

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What is the total amount they are asking for?


I have been chased by Lowell for some considerable time now for a card debt of around £1500.  It is about to become Statutory Barred.


I have not during all that time responded to any of their correspondence or calls, I have been a big black hole into which they pour their energies.  They probably do not know for sure if I am out here so reluctant to take any legal action as it could be a waste of time and money.


This is an effective strategy and I strongly suggest you follow it pending any better and more informed advice coming from other advisors on this site.   Bookmark their phone numbers when they ring so you know it is them and let it go to voicemail.    Keep all their letters but file them and do not reply unless it is a firm letter before action or a claim form.   Then come back on here for advice.


Here is a list of numbers from which they have called me in the past which you can put in your phone but of course they might use other ones as well so be cautious.


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6 hours ago, comebackjimmy said:

Use the template this site supplies and DONT SIGN anything in your SAR letter.  No need to give them any signature they could use to reconstitute any old contract you have with them.


 You MUST sign the SAR.


Old wives tale using sigs to commit fraud.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!





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agree, they need sig to help verify who you are. It also then bashes them when they try and claim that they need more ID to process your SAR, the law is very clear on that.


What you dont need to sign is a CCA request because if they then decide to muck you about the debt enforcement clock is on hold anyway. All covered of the EU money laundering regs on "knowing your customer"

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