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    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
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      • 0 replies
ploddertom

@FirstUtility what a shambles

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Last October I was one of those caught out when Usio Energy went out of business, subsequently Ofgem appointed First Utility to take over their customers. Wary at first because of comments I had read I styaed with FU - apt initials - but soon changed my mind after seeing how much they were going to charge after their "special deal" expired, so found another supplier. To this point no problems with them.

 

When initially I joined Usio Energy I gave an opening meter reading & also supplied this to my then existing supplier - Powershop. Imagine my great surprise to find the few days energy supply to Usio did not have my opening reading - it had been substituted by one of their own as mine was deemed to be incorrect, which also meant that the final meter reading for Usio was also incorrect - despite being listed as an Actual Reading. Compounded by this FU also took up the deemed readings and refused any I supplied. Having changed now to Peoples Energy  and given them an opening meter reading again it was instantly dismissed as being incorrect as has every reading I have submitted.

 

I received a Final Bill from Powershop for some £236 but when querying it and sending a photo of the current Meter Reading they have now accepted I have been correct all the way and it turns out I was in Credit by approx £40 which has since been refunded. Powershop have tried to talk to FU but they will not engage. Having made a similar complaint to my new supplier - Peoples Energy - gets the same response as FU also refuse to speak to them and just a few minutes ago having submitted another meter reading they reckon I am now £315 or so in Credit - maybe I should just ask them to refund and go elsewhere.

 

In the meantime FU took a DD on 7 January then in an email sent 5 Feb said they were having trouble transferring my details on to their system. Another email a few days later says this is all done. In between the two dates they have produced a bill which is for my Cheque Account. Thinking things will catch up as they have my bank details I did nothing as expected all to go through smoothly. As I was still mystified by all the misbilling I raised a complaint with them on 23 Feb to which they acknowledged and said they were investigating. Forward to 1 March and I get an email telling me they had been trying to get in contact because my account was in arrears - this was the first I knew as thought the DD would have gone through by now. This was followed a few days later by a phone call but as I refused to "pass security" the call ended. Another email lands but I'll deal with that in another post.

 

Now it appears they will not communicate with me via email - I use different computers in different places so my email address changes and although they were happy to communicate earlier they now quote data Protection issues and refuse to talk. Their Ask First online assistant does not work for me - have I been banned I wonder? They are very difficult to contact and note some of the comments on Trustpilot seem to mirror my own.

 

What a shambles they are.


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This is part of an email received from FU earlier this week.

 

"Previous request for payment ignored - please pay now

You have not paid your energy bill despite several attempts by us to contact you - 1 phone call + 2 emails. At this stage and having not heard from you, we have to assume that you do not intend to pay. - they seem to forget the messages sent to them.

In this situation, we pass outstanding debts to external recovery agents. In your case this will happen unless we receive full payment in one week.

The agents’ fees are also added to the debt. These could be as much as £100, which we are sure you would rather not pay. Can't find anything which states they do this

To avoid this, we urge you to pay your bill in full immediately.

If you have recently set up a Direct Debit, - it's already done - or have paid everything you owe within the last five days, ignore this communication. Seems as if left & right hands don't know what they are doing."

 

Comments in blue above are mine.

 

What a shambles.

 

 


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I had something similar when I left FU.  They tried to charge me something like a years worth of gas within a month period before I left due to an incorrect metre read.  I corrected the error with my new supplier but FU couldn't compute and eventually sent it through to a debt collector - They don't seem to have a system in place to prevent and deal with obvious errors.

 

Eventually I went through resolver and FU caved wiping the bill completely.  Resolver seems to be a good place to clear any issues you may have with businesses. 

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Thanks for that. I have tried Resolver previously and am no fan of how they do it. I took the time this morning to go through everything with a fine toothcomb & lo & behold it appears I am owed money from them. Let's see what happens.


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Add £100 for their failure to pay up and you having to use a debt agency to chase them ( your cat)

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Well despite assurances that all was put on hold I then receive:

1 - a message informing me account now transferred to their external debt collectors

2 - an extra message to tell me tha account has been transferred to the First Utility Collection Dept

 

Begs the question do they know which DCA they are going to use.

 

Seems that the initials from First Utility are very apt - FU, answers on a tiny postcard.


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stupid people and a computer. What could possibly go wrong

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Received a letter from them. The text is so small had to use a magnify glass.


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The saga continues - FU are no more they have been rebranded as Shell Energy - strangely the Chief Exec is a Mr Crooks - or am I reading too much into the name.

 

The update is there is no update but if they were to send me a bill would I pay that while they continued to look into my concerns. Let's just say the answer wasn't that polite especially as I told them that according to my calculations they actually owed me money + the substantial compensation I will be expecting from them.

 

The whole problem was caused by them but they now deny this because neither my previous or present supplier will now engage with them.

 

What an absolute shambles.


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if you are right the they took over all responsibility for paying you out and cant avoid doing so by blaming others in the past

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Well it looks as if we are now sorted. I'll reveal more in a couple of weeks or so after cheque clears.


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