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    • For PCN's received through the post [ANPR camera capture]   please answer the following questions.   1 Date of the infringement  30/04/2019   2 Date on the NTK [this must have been received within 14 days from the 'offence' date]     03/05/2019   3 Date received 08/05/2019   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]   NO   5 Is there any photographic evidence of the event? NO   6 Have you appealed? [Y/N?] post up your appeal] YES Have you had a response? [Y/N?] post it up   YES   7 Who is the parking company?  HX CAR PARK MANAGEMENT LTD   8. Where exactly [carpark name and town]   Buchanan Street Car Park, Blackpool   For either option, does it say which appeals body they operate under. IAS   There are two official bodies, the BPA and the IAS. If you are unsure, please check HERE  
    • One way you might hear something is if they sell the debt on to another bottom feeder, they get the same treatment SB letter if it did happen.  They should give up if they know, that you know is SB so unenforceable.
    • I think that's a step in the right direction, surrey.   HB
    • I'm pleased that you got through to at least one correct email address.   Hopefully if the branch have been in touch it's good news and fingers crossed that the complaints team get in touch early next week. You're right to keep a note of your expenses, I would claim all those too.   HB
    • It was from debbie.crosbie@tsb.co.uk, so thx to you for the idea HB, a reply within 24hrs from that address. It'll be Tuesday at the earliest now I think, also the Branch called Yesterday to request proof of ownership for a further 4 transactions made since the disputed transaction. I have the info to prove, but it's a massive headache trawling back through trading history to locate, print out, & notate these so they can make sense of them.    All the time & materials I'm spending doing this are being noted, & form a compensation claim for loss of earnings, as part of the complaint, & I will make the exec complaints team fully aware that I expect to be recompensed for this. 
  • Our picks

    • Future Comms issues. Read more at https://www.consumeractiongroup.co.uk/topic/416504-future-comms-issues/
      • 3 replies
    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
      • 0 replies

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Joined future comms in 2016 and at the start they were great.

Paid my final bills off from EE and the deal they gave us was the best around! 

 

Then 2017 I had a call to ask if I wanted to lower my tariff which I did but didn’t realise it would renew for another 3 year contract.

 

Then in 2018 due to my wife’s phone being knackered I asked them what deals they had in order to get my wife a new phone. I explained that I didn’t have my own business etc but they stated this didn’t matter it would just be a renewal.

 

The new contract they offered came with a £28 manual discount each month and this is where my experience with this company started to go wrong.

 

I haven’t received this discount at all since November 2018. 

They put the discount in writing because I asked it to be, then I have also had a further email in writing stating I should have this discount.

 

Then I complained to plan and they also put this in writing.

I have given up trying to speak to anyone over the phone as it’s just a waste of time really

 

. I have requested a copy of my phone call where they stated in the contract agreement I would get this discount (again I made sure she stated it)

 

. I still haven’t received this copy of the call yet and to be honest I don’t think I will. Well not until I actually get the ICO involved and they request it to be given to me which I am I the process of doing. 

 

Oh and also to add they have given me numerous excuses why this money hasn’t been paid, such as “the accountant has changed” “it will be paid in the first week of every month” “no actually the 18th” “we don’t have your bank account details” the list goes on. I have now given them my account details 3 times and still no joy. 

 

I think the only way forward now would be CISAS or small claims court. I wouldn’t recommend them to anyone. I even have a friend of mine who is with them and he is even worse off than me.

 

update from the above also is that I complained to plan.com as stated and now they have come back to me and stated that:

 

My colleague was with Future Comms at the end of last week looking to resolve any customer issues, I believe this payment will be made for you on 28th March

Kind regards

 

we will see........

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Send them an sar

then when you dont get it 

goto the ico and the fos

 

 


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Yes send SAR immediately.  Also read customer services guide and implement the advice there.

 

More later.


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Just to try and condense this, you engaged with Future Comms to broker a telephone services contract for you with some company. I imagine it was O2 please confirm.

The benefit to you is that you will receive a "cashback" of £28 per month.

Since November you have not received anything despite chasing them.

This means that so far they owe you about £100 and you are being put up with excuses every time you try to raise the matter.

You have also asked them to provide you with some data – but it is not clear whether this was a request made in the form of an SAR.

We have advised you that you should send a formal SAR immediately.

If you have some writing in which you asked for the data then please will you reproduce it here.

Also, I understand that you have been dealing with them on the telephone despite the fact that this is a suspicious company and you are already feeling concerned about them. Yet you have been speaking with them on the phone and you have no record for yourself and you are attending to rely on the fact that they may have record-keeping and that they may be prepared to supply you with the evidence you need.

I've already suggested above that you read our customer services guide and the you implement the advice there. You really shouldn't make phone calls to any company you deal with without recording the court. It's an unfortunate fact of life that this is necessary. If you don't recall your calls then you will regret it. Sooner or later you will regret it – and may be that time is coming very soon.

What we are receiving here seems to be a standard M.O. in respect of Future Comms. I have no idea why anybody stands for it and why anybody is prepared to tolerate these kinds of delays in this level of excuses.

One problem for most customers of Future Comms is that they are business customers and that means that if they want to take Future Comms to court then any hearing will have to be brought in the court which is local to the defendant and that means local to Future Comms nearest county court.

You have an advantage in that I understand that you are a personal customer. This means that under the usual rules, if there is a hearing then because you would be a litigant in person, the case would be heard in your own local court. This would put additional pressure on Future Comms because if they wanted to attend the hearing then they would have to travel to you.

However, on the basis of what you say I don't really see that there is much of a problem. If you are prepared to threaten legal proceedings and then to issue them, I can imagine that Future Comms will fall into line very quickly and pay you out.

Of course there is a risk that they may be silly and they may try to defend the case – but I doubt it.

So what it comes down to is whether you are prepared to sue them. This means that you would have to send them a letter before claim and give them 14 days and to pay you all of the money that they owe you or else you will bring a small claim in the County Court and without any further notice.

I can imagine that part of their M.O. is to take it to the wire and to pay quite rapidly once they receive a letter of claim. This is good news – and yet it is bad news. It means that you get your money and that's good. However, it means that they can play you around and keep on delaying payments until they receive a letter of claim.

Because of this and because of their M.O. I would suggest that you send a more general letter of claim.

I would suggest that you tell them that in view of their business model which appears to be consistent all over the Internet – or delaying payments – that you are now serving them with notice that unless you have your money within 14 days that you will see them and that furthermore they should consider that this is equally a warning that if they delay on any future payment that you will be bringing a legal action immediately and without any notice in respect of that action. They should therefore consider your letter of claim as being a letter of claim which is recurring and effective every month.

If this idea appeals to you – then you must be certain that you are prepared to bring the legal action if they cause the delay. This means that on day 15 if they don't pay back your hundred pounds or so – you sue. After that, every month if one day one you have received your payment, then you sue. I'm quite sure that you would only need to issue the papers once and they probably won't trouble you again.

If this idea appeals to you then please draft out a letter of claim and post it here and we will discuss it and then you should send it off.

You should also read around this forum as to how to bring a small claim in the County Court. It's very easy. It's very cheap. And in your case with a likelihood of success of much better than 95% – it is pretty well risk-free.

You should also log onto the County Court money claim website. Register for an account – it's free – and start to understand how it works. You can also start drafting your claim and save your work as you go along so that on day 15 you are ready to click the papers off.

If you post your suggested draft here then we will have a look at it. It does need any special language. The trick is to keep it as short as possible. You will also claim interest which are 8% is pretty good nowadays.


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Hey all 

 

Thank you for the advice again with work and being on holiday I am in the process of sending the SAR this weekend. 

 

Just an an update though, I complained to plan as stated and they have stated that I will be paid the discount by FC on the 28th March. Then I sent an email and asked for an update from them to see if they heard anything further. They stated as far as they are aware it has been agreed that I will be paid on the 28th. 

 

Well low low and behold I get a phone call out of the blue from FC today stating that the director has signed off my payment and it will be paid on the 28th April!! I could of burst out laughing! I stated what plan said above and they would like me to forward them the email so they can see if they can speed this up. 

 

Yeah ok then 

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I suggest that as well as forwarding them the email, you forward them a letter of claim and explain to them very clearly what will happen if they miss the deadline by even one day – that you will issue the court papers.

Also please see one or two of the other Future Comms threads where I have now suggested that you should send a single letter of claim making it clear that this is a continuous rolling-over letter of claim and that in future any time they miss a deadline by a single day the court papers will be issued. Tell them that you are justifying that by their previous history and their very clear record of late payments which are documented throughout the Internet.

Do not get mucked around by these people. They obsolete a delaying game. They will call your bluff on your letter of claim and will try to push it by being a day late, a couple of days late, three days late – don't stand for any more if you want to take control of this. So far they have dominated you. Is that you want?


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I'm slightly losing track of the various Future comms threads that are going here. If you have already send the letter of claim then if I were you I wouldn't respond to them except with court papers when they exceed the deadline.

Don't get dragged into conversations with these people. You made your position clear in a letter of claim. There's nothing else to say. Issue the court papers and you can almost guarantee that they will never do it again


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By the way, if you have the names of any of these so-called directors – or anyone else you are dealing with. Post them up here.

We may as well start putting some identities up here. Don't be shy


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there are several companies called future comms, all with different directors. One has no director at all so breaking the law.

I would bet they all have cashflow problems and that is why you havent got your cashback. If you do go down the court route make sure you name the correct entity

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Good point

It seems to be this one - but needs confirmation

image.thumb.png.3857c4bb2c0192fcf99199e91273f664.png


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Think you must be right. The address I have is Joe Stickler, managing director, Future Communications Specialists, Unit 4The Mill Office, Royal Clarence Marina, Gosport, Hampshire, PO12 1AX.

Wonder how many more addresses there are??!

My last email was from Liam Stickler, Business Development Manager. Seems it runs in the family.

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Just an update all, 

 

I have now been paid 90% of what I was owed. I complained to plan.com and put pressure on them to sort it out with FC. They took it right up until the last day of the eighth week and to be fair didn’t pay when they said they would. Next day I got on to plan about it and stated I would be in touch with ofcom and like magic I had money in my account. 

 

When I rang FC on the day they were meant to pay they stated they hadn’t got my bank details although I had gave them over 3 times previous. 

 

I am still owed some money albeit not a huge amount but plan are aware of this. I have stated that if this occurs again then court action will be the only way forward for me which I have been prepared to do. 

 

In relation to the recording of the phone call I requested which has been ignored. I have complained to the ICO and plan about this as they are clearly denying me a copy of my personal information. 

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Another update 

 

I have now received another email from plan.com stating that they are in touch with FC over my SAR and small amount of money that is still owed. 

 

Then i receive 2 emails this afternoon with copies of my recordings from FC and an email with the confirmation of payment (the one they already have paid me) 

 

plan then sent me an email to say I should have received this and also FC stated they would pay the final last amount of the discount I was owed today. (They paid 90% just calculated it wrong)  I haven’t received the final part of my owed money yet so I have stated to plan until this is receive my complaint will remain open as they wanted to close it. 

 

I will update when I hear anything more 

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