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    • Hello Caggers,   I've been trying for years to get an old EE account wiped off my credit file. It was opened in 2013 and almost immediately defaulted but was shown as "Payment Arrangement" ever since. I contacted EE by telephone in 2022 and was advised it had not been wiped because therte was still £69 owing, so I paid it and thought it would correct once the CRA's updated their reporting cycle.   However, it has still not been removed. I made a formal complaint on 27/03/2024 and have had contact with the executive team who advised that  "EE account 106985089 has now been deleted from the Credit File as it failed to close as it was reporting the payment arrangement set up despite, as advised this failing which should have resulted in a further default showing.  Please be advised the deletions we have completed take 24 hours to update if a paid service is used to view the Credit File. If the customer uses one of the free services to view the Credit File, the recordings update in 24 hours but the changes can take up to 30 days to be visible on a new copy of the Credit File. I have requested compensation and been advised by EE that another team are looking into this. That was almost 2 weeks ago and there has been no contact since, despite me chasing it. I do not want to go to court and would rather settle this amicably. However,I have been advised that I might have a claim for aggravated damages due to the length of time the incorrect reporting has been on my file and the fact that I told EE about this issue and paid the demanded outstanding amount of £69 almost 18 months ago. Should I just wait for EE to reply or should I start building my case against them? Is their statement admissible as evidence of their blame or do I need to dig a bit more? I made a DSAR which was initially rejected as having no data found yet. I trawled my e-mails from 2013 and found the account number and mobile number, so I'm now awaiting the result of my 2nd attempt at DSAR. I have very little in the way of proof of actual loss except a mortgage refusal e-mail from HBOS in 2015. I have also had high interest loans and credit over the last 10 years but again cannot directly attribute this to this one specific error. There were other items on my credit file that could also have contributed to a low credit score too and I'm not out to cash in on anything. I want to make sure I don't end up shooting myself in the foot for any obvious reason and would appreciate any help from anyone who has had similar experience with breaches of DPA.
    • Noted. Keep an eye on the other threads here including the update a few hours back by Rob Carr.
    • dont need statements. nor std info sheets. EVERTHING else  dx
    • they have 6mts else it dies. ................. BUT yet again today you've posted on someone else's thread posts now moved here. please keep to your OWN THREAD!! now to date you've not bothered to reply to our questions so we CAN help you.    
    • Update: tfl is taking me to court I'm trying to get an ooc claim from them but they have not been replying to my emails. 
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Arrow Claimform - old HSBC OD debt


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Ok well I managed to get through to the court this morning the claim number is real.

It has been on hold since the court say that I filed an acknowledgement on 25th July 2017 because defence was entered.

 

I honestly could not remember filing an acknowledgement as at that time I would have just come back from away working in Spain for a few months from Feb until end of May 2017.

However, I checked all my emails and a friend who works in debt industry had told me to acknowledge, so I must have done.

 

the case is currently on hold as no defence was entered.

No judgements have been filed.

They say I can now file a defence via email as soon as possible which I have an email for.

They court have my correct address on file.

 

Can someone please help me with some wording or a defense as I am fairly sure this would have been statute barred anyway?

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Thread moved to Financial Legal Issues forum in view of the court claim...please continue to post here to your thread.

 

Plenty of examples of defences in the following forum.....adapt to suit your particulars.

 

https://www.consumeractiongroup.co.uk/forum/129-legal-successes/

 

Andy

We could do with some help from you.

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Have you got a copy of the N1 (Court claim) with the claimants particulars of claim..did you ask for a copy when you spoke to Northampton?  

Difficult to draft a defence without the particulars of claim.

We could do with some help from you.

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Ive looked through all my documents and cant find the court claim.

The court have sent me this as the particulars of claim via email just now:

( no actual document was sent just this reply)

 

 

Particulars of Claim:

Claimant Solicitor Details SHOOSMITHS LLP (1574) [the is a Link Financial ref on the claim not Arrow Global or Drydens]

 

1. THE CLAIMANTS CLAIM IS FOR THE SUM OF £xxx BEING MONIES DUE FROM THE DEFENDANT TO THE CLAIMANT AS A CONSEQUENCE OF THE DEFENDANT INCURRING AN OVERDRAFT WHILST OPERATING A BANK ACCOUNT (ACCOUNT NO. XXX) WITH HSBC PLC. THE DEBT WAS ASSIGNED TO THE CLAIMANT ON 13/05/2011 AND NOTICE OF ASSIGNMENT PROVIDED TO THE DEFENDANT, PURSUANT TO THE LAW OF PROPERTY ACT 1925.

 

2. PAYMENT OF THE ABOVE SUM HAS BEEN REQUESTED, BUT AS AT THE DATE HEREOF REFUSED.

 

3. THE CLAIMANT CLAIMS THE SUM OF £XX. C HAS COMPLIED, AS FAR AS IS NECESSARY, WITH THE PRE-ACTION CONDUCT PRACTICE DIRECTION.

 

Please can someone help me draft a defence for this?

 

Ive replied on the other thread as requested, have now received the court claim particulars via email just now.

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Here is an example current account overdraft defence...its from another user so you will have to edit it to suit your particulars/actions.

 

#####Defence Current Account example######

 

The Defendant contends that the particulars of claim vague and are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made.

The Claimant has not complied with paragraph 3 of the PAPDC (Pre Action Protocol) Failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st October 2017.It is respectfully requested that the court take this into consideration pursuant to 7.1 PAPDC.
 

1. It is admitted with regards to the Defendant having use of a facility to overdraw with the original creditor XXXXXXX Bank.

2. The defendant denies that the alleged amount was for finance service or goods but is as a result of unfair and extortionate bank charges/penalties being applied to the account.

3. I refute the claimants claim is owed or payable. The amount claimed consists totally of default penalties/charges levied on the account for alleged late, rejected or over limit payments. The court will be aware that these charge types and the recoverability thereof have been judicially declared to be susceptible to assessments of fairness under the Unfair Terms in Consumer Contracts Regulations 1999 The Office of Fair Trading v Abbey National PLC and others (2009). I will contend at trial that such charges are unfair in their entirety.

4. It is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the Consumer Credit Act 1974. The Claimant has yet to provide a copy of the Notice of Assignment its claim relies upon.

5. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed.

The claimant is also put to strict proof to:-.

(a) Provide a copy agreement/facility arrangement along with the Terms and conditions at inception, that this claim is based on.
(b) Provide a copy of the Notice served under 76(1) and 98(1) of the CCA1974 Demand /Recall Notice and Notice of Assignment.
(c) Provide a breakdown of their excessive charging/fees levied to the account with justification.
(d) Show how the Claimant has reached the amount claimed.
(e) Show how the Claimant has the legal right, either under statute or equity to issue a claim.
(f) Show how they have complied with sections III & IV of Practice Direction - Pre-action Conduct.

6. On receipt of this claim I requested documentation by way of a CPR 31.14 request dated XX XXXXX 2014 namely the Agreement and Termination Demand Notice referred to in the claimants Particulars of Claim. The Claimant has failed to comply with this request.

By reason of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.

Regards

Andy

We could do with some help from you.

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Thank you. Couple of questions:

Should I not include something about statute barring re the various dates given above, together with the claim that the account was defaulted in?

Re part 6 and the "documentation by way of a CPR 31.14 request dated XX XXXXX 2014 "- should that be replaced with todays date?

My credit file only goes back as 2013, and no defaults or listing of this bank account is on there at all, is this relevant to the defense too?

 

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Was it statute barred in July 2017 at the time the claim was issued ?

 

Part 6 is not applicable to you if you have not sent a CPR 31.14 request...as stated you will have to edit it to suite your circumstances and debt and claim...but thats the back bone of draft defence for a overdraft as you requested

We could do with some help from you.

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I dont know if it was statute barred.

Their court claim above states it was instigated on 13/05/2011 which is impossible as  I had no account with HSBC since the 90's.

 

I had a DMP via Stepchange which has caused a lot more issues than it solved to be honest.

That started in 15/6/2015 which this debt was listed as part of

( they should have advised me it was already statute barred by then).

 

I paid the DMP for 1 year at which time it automatically stopped

( which I was not aware of until 6 months after the fact.)

So I may have inadvertently been paying.

 

Is it safer just to file the overdraft defence you listed and not mention statute barring?

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Just a thought

 

In the notes I took from the phone call with the court this morning they said it was 'on hold, stayed, no action yet pending my defence submission.

So, I should just send the defence today via email anyway to cover myself?

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Yes .....Its by the by who actually is the claimant for now...but you need to get clarity when you get chance.

 

Edit the example defence as suggested and submit it to stop default judgment.

We could do with some help from you.

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Just a little update,

I put in my defence and the court has replied to me saying that they will serve a copy to the claimant or their sols.

 

They say the claimant may try to contact me direct to resolve a dispute.

If unresolved they inform the court how to proceed.

 

If they proceed they must contact the court within 28 days of getting my defence.

After that the claim will be stayed and the only action would be for them to request a stay lift.

So, I await a response from Global which Im sure I'll get next week sometime.

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IF you ever get a response from them

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Tough on them if they do

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It could get picked up by another company but theyd be in the same position as the last.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 2 months later...

Just a quick update to this thread. I finally received a letter today from Drydens Fairfax stating that they have closed the case and returned it to the client.

 AWESOME!

I am only left wondering if I should do something re the court now- I saw someone else mention the stay, can I request the court close the case in some way too so it does not get recycled again by another debt collector?

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you cant.

doesn't mean its over

the next move is arrows.

but whichever way it goes

they'll have to pay a fee to lift the stay 

if they do 

you'll get notification from the court.

 

did you ever get to the bottom of how Link made the court claim

and then sold it onto Arrows?

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Why is it not over if the case is closed?

Do they have other moves, or is it just that another company could try their luck?

 

No, Ive no idea how Link did that or why they would do it unless it was an admin error on their part, just glad its over for now at least as everyone who has chased that debt since the 90's has been very aggressive.

 

Just glad I caught it in time so I can at least get more breathing space without constant harrassment.

Thanks again for the help, really do appreciate it.

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The claim has not been discontinued...simply the Solicitor dealing has pulled out..perhaps if we could see the letter from Drydens Fairfax ?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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I see. The letter literally states "In ref to Arrow Global xxx acct number. Please note that our file has been closed and returned to our client."

There is nothing else in the letter.

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Returned to Arrow...who should inform you of a change of solicitor.....the claim is still live.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

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On the court papers it said they had 28 days to respond. They didnt respond until about two months had passed and Ive had no word from the court. Does that fact effect anything going forward?

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already explained in my last post go back and read it again

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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