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    • as he informed them within 14 days he is entitled for everything to be refunded and everything cancelled.   is he doing this or keeping some of the order?   dx  
    • Thank you for your detailed reply.   i only contacted an installer, they didn’t come out to the property. They said that they could see from the online epc that it already had insulation.   yes we have the original epc, printed out from on line and I also have the original marketing brochure given to us by the estate agent with the epc also printed on it.   i will have a look at the link you posted. The assessor amended the epc tonight whilst I was talking to him and emailed me across the new one. I will check to see if this is now also online and overwritten the previous one.   the bungalow was built in 1988 going by the deeds.   the building society did a standard home buyers survey. I will see if I have the report.   what do you think.   the company is called cc - ltd which stands for complete certification ltd and is local to the estate agent. The date of the incorrect epc ties in with it being carried out when the bungalow was put on the market. The assessor is on their website as being a director 😱   I have put the new epc reference in the link as you suggested and the new epc that he amended tonight is already live and updates on the register.   I think I have all the evidence that there is to get tbh and with his own admission that a mistake was made would that not be enough for a good strong case ?   I have put the new epc reference in the link as you suggested and the new epc that he amended tonight is already live and updates on the register.   I think I have all the evidence that there is to get tbh and with his own admission that a mistake was made would that not be enough for a good strong case ?
    • Does your hot water run off solar panels? 
    • Hi   You mention you got a cavity installer out to to redo the walls and they stated they couldn't do it as you already had the cavity insulation. Do you have a written report from this company that states there is cavity installation?   Then you contacted the EPC Assessor directly and they stated an error had been made as none had been done. I assume you have a copy of the original EPC so I would (if you are in England or Wales) have a look at this link and enter certificate reference number to see if this EPC Assessor has actually amemded it to state none: https://www.epcregister.com/searchReport.html   I can understand your furstration but IMO with the EPC if you have a copy of the original and the Assessor has stated the error and they will amend the certificate IMO I would wait till the Assessor has amended/updated the EPC error (gives you more evidence of Maladministration by this Assessor)   Which Company was the Assessor employed by?   Ofgem link: https://www.ofgem.gov.uk/key-term-explained/energy-performance-certificate-epc   This link may help explain an EPC a bit better: https://energysavingtrust.org.uk/home-energy-efficiency/energy-performance-certificates   Do you know when the bungalow was actually built/how old it is?   When you were purchasing the property did you get employ your own surveyor to get a report on the property at all?   Their is going to be no fast resolution to this sadly but you need to gather evidence to be able to challenge the Estate Agent/Previous Property Owner.
    • My stepson took out credit with Klarna finance to the tune of £700 on the 3rd February   One of the parts ordered was a motherboard to go with some other pc parts that got delivered on the 10th February minus the motherboard.   He emailed ebuyer to be told a load of crap. there was an error on the system for that board and for some reason couldn't order another one so offered a refund. He argued that finance had already been agreed and £700 was paid to them so in effect they had the money for the board and it was saying that 10+ was available on their site.   After a couple of days and 7 enotes and a complaint on trust pilot it turns out they can't order a new board on the same account if one has already been ordered and failed it has to be refunded or paid for by another payment method.   they offered a refund or another board same price or cheaper but not the same one. he found one cheaper and asked for that - to be told he can't have it as it's coming from the same wharehouse. they wanted their technical team to advise on another board direct from they're shop but he said they don't have any that are 100% compatabile with what he bought to go with it.   he asked for a refund last thursday 13th February and chased this up on Monday 17th to be told it has been passed onto the refunds team and she will chase this up and will let him know when it's done.   Its friday 22nd now and still no news of a refund going back to Klarna and since all this they've been sending emails and even an invoice from ebuyer the other day for the full amount of the payment terms.   first payment comes out 18th March but Klarna said any issues with finance issues are dealt direct with Ebuyer.   How long do you think he should wait that would be considered unreasonable for a refund?
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It’s only giving me the option to upload an existing attachment now  

 

Edited by cruzhughes

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Okay I've had a look at the files you have uploaded.

You have about hundred and 30 files which you have uploaded this 2016. Most of them – maybe all of them are PDF files. That would be fine except that I've now had a look at some of them and I see that they are PDFs of photographs.

In other words what you have been doing is that you have been photographing documents and then combining those image documents into PDFs. This means that they are extremely large. For instance, I've discovered a document which you uploaded in 2016 which is made up of an 11 page PDF but which is over 7 MB in size. That is huge. The reason that the PDF document is so huge is because instead of having scanned your documents, your photographing them.

I'm very sorry but we simply don't have the capacity to carry this kind of data for people. We probably never made it clear but we expected that when people upload their files in PDF format, they would scan their documents so that the documents would be extremely legible and also take up a minimal amount of space.

You've been uploading documents in PDF format. They are not especially legible and of course they take up a huge amount of space.

I don't know if you have a scanner that for £49 or so you can buy an excellent scanner from PC World which will last you ages. You can then scan documents very quickly into PDF format and upload files in multipage PDF format. This means that the people who look at the documents will be able to read them much more easily and also it won't cause such a heavy burden for us. We have limited server space. We are not able to afford bigger storage.

I'm afraid that in view of that I don't think I can do much to increase your file storage limit. I'm gonna have to ask you to start managing your files by going through what you've uploaded and deleting stuff. I can imagine that many – maybe all of the files that were uploaded in 2016 and 2017 are no longer needed. The files are personal to you – in other words they probably aren't of a general value to the rest of the community so they may as well go.

After that, I would really ask you to review your practice in terms of uploading documents. Please get yourself a scanner. You can get a very good cannon scanner for about 49 quid – or even better one for about 60 quid from PC World. It will make life much easier for you and for the people on this forum who want to help you. It will reduce the load on our limited storage. And you will have the scanner available for all the other things that you might want to do for many years.


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Or just use an online converter and lower the quality. Theyll be a few hundred kb at most then. In PDF format

 


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Just a quick note to say that I also now understand how come you've exceeded your storage limit so dramatically.

We've obviously carried over your uploaded documents from the old platform onto the new one and from our old server onto the new one.

Yobs he had a lot of documents which fell within the limits set on the old setup but are now beyond the limits on the new system. We haven't deleted anything – but now I'm afraid that we have to be a little bit more careful about the way we upload and store material


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1 minute ago, renegadeimp said:

Or just use an online converter and lower the quality. Theyll be a few hundred kb at most then. In PDF format

 

That is one solution but of course a better solution will be to scan rather than use photographs. The solution you are suggesting will not deal with the readable quality of photographs – which don't tend to be very great. Sometimes out of focus. Sometimes not entirely centred or squared. Sometimes pretty dark.

They help and advice we give here is completely free. However, I don't think it's unreasonable to expect people to invest 49 quid in a scanner simply to help themselves – and also to help the other people who want to help them.


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That’s fine the lot can be deleted. But it’s not giving me the option to delete anything.

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I think I have already replied to this on another of your posts cruz...go to your profile top right ...drop down ...My Attachments.....you have to put a tick on th uploads you wish to delete....obviously the very old uploads.


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Yes I’ve tried but there is no tick box on mine 

 

122 ATTACHMENTS

Edited by cruzhughes

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They are not on the uploads...they are down the right hand side of the page


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I just find it easier hosting the pics on an external site and linking them here.  Although i see how that could fail given that new members cant post full links.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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1 hour ago, cruzhughes said:

Yes I’ve tried but there is no tick box on mine 

 

122 ATTACHMENTS

I can delete attachments for 2016 if you like - and see how that works


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Apparantly the check box to delete is not showing on some users screens BF....not sure if this is down to type of browser they use or screen config size or layout.


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Yes the bulk delete facility on this platform is really not great. I have seen it referred to on the Invision website as well.

I can do some bulk deleting in the admin console – if cruz says that is okay. 


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Thank you you may be better doing 2017 too.

 

thank you Andy thought I was going crazy Cos I’ve looked and looked 

 

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4 minutes ago, cruzhughes said:

Thank you you may be better doing 2017 too.

 

thank you Andy thought I was going crazy Cos I’ve looked and looked 

 

Yes, I thought I had lost the plot as well.  :lol: 

 


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Okay everything for 2016 and 2017 is deleted. Tell us what that does.

Do I take it that you are about to upload more PDFs containing photographs?


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Not planning to upload anything at present. More recently I have been converting photos to pdf before I’ve uploaded though 

 

i think you maybe better deleting more as I only have 7% available 

Edited by cruzhughes

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Yes, but when you have been converting your photos to PDFs, they are still basically JPEG's – images. That is what causing the problem. If you are photographing documents then you should get yourself an android or an Apple app which effectively scans them so that they become a document file rather than an image file. Then they will only take up a very fraction of the space.

 

https://play.google.com/store/search?q=scan documents app&hl=en


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Thanks for that. I will get one downloaded 

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This is message I’m getting when trying to upload now. I’m using the apps you suggested  

 

srv/consumeractiongroup.co.uk/public/htdocs/uploads/monthly_2019_04 could not be created.

 
 

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3 hours ago, cruzhughes said:

This is message I’m getting when trying to upload now. I’m using the apps you suggested  

 

srv/consumeractiongroup.co.uk/public/htdocs/uploads/monthly_2019_04 could not be created.

 
 

Yes, we had a glitch but it's been fixed now.

Sorry about the trouble.


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