I can't deal with this upgrade!

[BankFodder]

Next time you try to upload something, flag it to us if there is a problem.

I don't quite understand how you could have used more than double your attachment limit. We still trying to understand some aspects of this platform. We'll get it right eventually.

[cruzhughes]

It’s only giving me the option to upload an existing attachment now  

 

• You have used all of the attachment space you are allowed. Manage Attachments to free up space

Edited March 17, 2019 by cruzhughes

[BankFodder]

Okay I've had a look at the files you have uploaded.

You have about hundred and 30 files which you have uploaded this 2016. Most of them – maybe all of them are PDF files. That would be fine except that I've now had a look at some of them and I see that they are PDFs of photographs.

In other words what you have been doing is that you have been photographing documents and then combining those image documents into PDFs. This means that they are extremely large. For instance, I've discovered a document which you uploaded in 2016 which is made up of an 11 page PDF but which is over 7 MB in size. That is huge. The reason that the PDF document is so huge is because instead of having scanned your documents, your photographing them.

I'm very sorry but we simply don't have the capacity to carry this kind of data for people. We probably never made it clear but we expected that when people upload their files in PDF format, they would scan their documents so that the documents would be extremely legible and also take up a minimal amount of space.

You've been uploading documents in PDF format. They are not especially legible and of course they take up a huge amount of space.

I don't know if you have a scanner that for £49 or so you can buy an excellent scanner from PC World which will last you ages. You can then scan documents very quickly into PDF format and upload files in multipage PDF format. This means that the people who look at the documents will be able to read them much more easily and also it won't cause such a heavy burden for us. We have limited server space. We are not able to afford bigger storage.

I'm afraid that in view of that I don't think I can do much to increase your file storage limit. I'm gonna have to ask you to start managing your files by going through what you've uploaded and deleting stuff. I can imagine that many – maybe all of the files that were uploaded in 2016 and 2017 are no longer needed. The files are personal to you – in other words they probably aren't of a general value to the rest of the community so they may as well go.

After that, I would really ask you to review your practice in terms of uploading documents. Please get yourself a scanner. You can get a very good cannon scanner for about 49 quid – or even better one for about 60 quid from PC World. It will make life much easier for you and for the people on this forum who want to help you. It will reduce the load on our limited storage. And you will have the scanner available for all the other things that you might want to do for many years.

[renegadeimp]

Or just use an online converter and lower the quality. Theyll be a few hundred kb at most then. In PDF format

 

[BankFodder]

Just a quick note to say that I also now understand how come you've exceeded your storage limit so dramatically.

We've obviously carried over your uploaded documents from the old platform onto the new one and from our old server onto the new one.

Yobs he had a lot of documents which fell within the limits set on the old setup but are now beyond the limits on the new system. We haven't deleted anything – but now I'm afraid that we have to be a little bit more careful about the way we upload and store material

[BankFodder]

1 minute ago, renegadeimp said:

Or just use an online converter and lower the quality. Theyll be a few hundred kb at most then. In PDF format

 

That is one solution but of course a better solution will be to scan rather than use photographs. The solution you are suggesting will not deal with the readable quality of photographs – which don't tend to be very great. Sometimes out of focus. Sometimes not entirely centred or squared. Sometimes pretty dark.

They help and advice we give here is completely free. However, I don't think it's unreasonable to expect people to invest 49 quid in a scanner simply to help themselves – and also to help the other people who want to help them.

[cruzhughes]

That’s fine the lot can be deleted. But it’s not giving me the option to delete anything.

[AndyOrch]

I think I have already replied to this on another of your posts cruz...go to your profile top right ...drop down ...My Attachments.....you have to put a tick on th uploads you wish to delete....obviously the very old uploads.

[cruzhughes]

Yes I’ve tried but there is no tick box on mine 

 

122 ATTACHMENTS

• SORT BY 
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D010A773-C7BB-4D36-9D57-3CA9CA6F6739.jpeg

321.23 kB · Uploaded February 15

•  Welcome secured loans/charge - sold to Alpha/Prime -repo received - ***Claim Di

Edited March 17, 2019 by cruzhughes

[AndyOrch]

They are not on the uploads...they are down the right hand side of the page

[renegadeimp]

I just find it easier hosting the pics on an external site and linking them here.  Although i see how that could fail given that new members cant post full links.

[BankFodder]

1 hour ago, cruzhughes said:

Yes I’ve tried but there is no tick box on mine 

 

122 ATTACHMENTS

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D010A773-C7BB-4D36-9D57-3CA9CA6F6739.jpeg 321.23 kB · 9 downloads

321.23 kB · Uploaded February 15

•  Welcome secured loans/charge - sold to Alpha/Prime -repo received - ***Claim Di

I can delete attachments for 2016 if you like - and see how that works

[AndyOrch]

Apparantly the check box to delete is not showing on some users screens BF....not sure if this is down to type of browser they use or screen config size or layout.

[BankFodder]

Yes the bulk delete facility on this platform is really not great. I have seen it referred to on the Invision website as well.

I can do some bulk deleting in the admin console – if cruz says that is okay. 

[cruzhughes]

Thank you you may be better doing 2017 too.

 

thank you Andy thought I was going crazy Cos I’ve looked and looked 

 

[citizenB]

4 minutes ago, cruzhughes said:

Thank you you may be better doing 2017 too.

 

thank you Andy thought I was going crazy Cos I’ve looked and looked 

 

Yes, I thought I had lost the plot as well.   

 

[BankFodder]

Okay everything for 2016 and 2017 is deleted. Tell us what that does.

Do I take it that you are about to upload more PDFs containing photographs?

[cruzhughes]

Not planning to upload anything at present. More recently I have been converting photos to pdf before I’ve uploaded though 

 

i think you maybe better deleting more as I only have 7% available 

Edited March 17, 2019 by cruzhughes

[BankFodder]

Yes, but when you have been converting your photos to PDFs, they are still basically JPEG's – images. That is what causing the problem. If you are photographing documents then you should get yourself an android or an Apple app which effectively scans them so that they become a document file rather than an image file. Then they will only take up a very fraction of the space.

 

https://play.google.com/store/search?q=scan documents app&hl=en

[BankFodder]

https://www.maketecheasier.com/best-document-scanner-apps-ios/

[speedfreek]

Thank you for listening!

 

So much better 

 

 

[speedfreek]

I take that back as........

 

find benefits in the new format .......

 

had a lucky click. because I sort of knew where I wanted to be...........

 

Sort this shot out ffs!

[cruzhughes]

Thanks for that. I will get one downloaded 

[cruzhughes]

This is message I’m getting when trying to upload now. I’m using the apps you suggested  

 

srv/consumeractiongroup.co.uk/public/htdocs/uploads/monthly_2019_04 could not be created.

 

 

[BankFodder]

3 hours ago, cruzhughes said:

This is message I’m getting when trying to upload now. I’m using the apps you suggested  

 

srv/consumeractiongroup.co.uk/public/htdocs/uploads/monthly_2019_04 could not be created.

 

 

Yes, we had a glitch but it's been fixed now.

Sorry about the trouble.