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Failure of hard drive.


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My son has a Hewlett Packard laptop which started to show a message saying " sorry we have come across an error, please do not turn off the computer " it shows 1%....100% and then restarts. when it restarts all previous work has been lost. This happened several times over the next three days, some times twice on the same day. I took the machine to PC World in Selly Oak Birmingham, they said they'd need to keep it overnight.

When I went back the next day they said that they had done a diagnostic on the machine and that the hard drive was failing ( faulty ). I pointed out that the hard drive had been installed by Knowhow 22 months ago at a cost of £60 for inspection and £127 for the new hard drive ( I have the bills ) and that in my opinion the drive they had installed was not fit for purpose as it should be expected to last at least 3 - 4 years. The tech' instore said that I would have to take it up with Knowhow,

He emailed me a copy of the diagnostic test plus copies of the original bills that I had paid in order that I would be able to forward these along with my claim to Knowhow. One day after I had sent these ( including my concerns ) I received an email from Teamknowhow apologizing etc, etc and saying that I should take the machine to the store. I emailed them saying that I had already done this and explained the whole story. Almost immediately I received an almost identical email to which I again emailed back with the same explanation.

It was only after I received a third email say the saying the same thing that I decided to phone Knowhow. The man that I spoke to said he would have to seek advice. He came back and said that the warranty on repairs was 1 year. I pointed out that the item that they had installed was not fit for purpose.re Trading Standards/Sale of Goods, he said that it did not apply to repairs only to " new " items.

I asked for the address of PC World head office and he said he couldn't give it to me, then I asked for the address of the head office of Knowhow, again he said that he could not give it to me but he would give me the address of their complaints dept. I told him that I did not want my complaint to be buried inhouse, and that I wanted it to be heard at a higher level. That's where I'm up to at the moment.

Does anyone have some advice on my next plan of action.

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I'm terribly sorry but this extremely large solid block of text is extremely difficult for people to read. It tends to put people off who would otherwise be very keen to come in and give you the advice you need.

Would you mind posting again please but with proper spacing and punctuation.

Thanks

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Thank you for your valuable input regarding my post ( hard drive fails after 22 months ) spacing, set-up and punctuation etc. I'm sorry for any inconvenience that I may have caused you. It must have been quite painful for someone as erudite as yourself to make sense of. Please rest assured that I will not submit any more posts on the CAG site. Thank you for your much needed help.

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Well I'm sorry that you feel so upset about it. I see that one of the site team has actually done the spacing and punctuation for you.

If you want to come back and visit this thread then I'm sure we can suggest some good ways forward to deal with this problem. It's up to you

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