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    • I've had another look at their WS and as it definitely states that they are pursuing you as the keeper in point 19 they must lose their case because their PCN is not compliant with PoFA on two counts.  First is the fact that they must have a parking period and it is quite clear that entering and leaving the car park does not constitute a parking period since some of the time the motorist is either driving around looking for a parking spot then leaving the spot and driving to the exit. All that takes time so that is one fail. The other fail is in their wording when they are trying to transfer the liability of the alleged debt from the driver to the keeper. They are supposed to include at Schedule 4 s9 [2][f] this "(if all the applicable conditions under this Schedule are met)". That in itself makes it non compliant but the fact that they haven't got a parking period means they haven't met the applicable conditions.   Looking at their contract, the names of the signatories and their positions in their respective  companys have been redacted. You do need strict proof of who actually signed. There is no specific authorisation from the Client to allow Court action in pursuit of non payers. In section 11 which is like an addendum it states" the Company shall provide parking control" but doesn't state if that includes legal pursuit as well and it does not appear to be signed.   The entrance sign does not include the T&Cs so it is only an offer to treat  not  an offer of a contract. Their only appears to be one type of sign inside the car park which is unusual and a lot of the signage is in too small a print to be acceptable in Law as capable of forming a contract. The signage also includes unlawful demands for extra charges which makes the whole contract invalid.  PoFA 2012 made it quite clear that the maximum  amount claimed was the amount on the sign. This has been reinforced by the Private Parking Code of Practice which states that no extra charges can be made over the signage figure. Indeed a Government Minister is quoted as saying that the extra charges demanded by parking companies are "a rip off" yet they still include them. They are an abuse of process and should be subject to adding exemplary costs payable to the motorist to act as a deterrent to rogue car parking companies.   They have no planning permission for their signs and ANPR cameras which means that in addition to them being unlawful because of the extra charges they are also illegal because they have not been given permission to be there under  the Town and Country [Advertisements} Regulations  1969. They are supposed to comply with the Law and the IPC code of Conduct and they have done neither. The new Private Parking Code of Practice  draws attention to it as well  s14.1 [g]  "g) responsibility for obtaining relevant consents e.g. planning or advertising consents relating to signs."   So it is not as if this is a secret-since it has been out since February 7th 2022 . You would have thought that as this Code was designed to root out the rogues in the industry that the parking industry would already have made adjustments to their activities in order to align themselves with the will of Parliament as proposed by Minister Neil O'Brien  who said   "The publication of this Code therefore marks the start of an adjustment period in which parking companies will be expected to follow as many of these new rules as possible."   Ignorance of the Law is no excuse but even Gladstones are surely aware that the extra charges are unlawful  it beggars belief that they can aver that they have told the truth on their WS.
    • Evening all,   I am looking for a little bit of advice, any would be appreciated. I am a bit hesitant in giving all the in's and out's as I am not sure of the forums procedures and I do not want to compromise my situation.   Basically as a result of a few issues in my life inflicted/self inflicted I ended up in a bad situation financially. A company brought a debt off a lender I had used and took me to court, I really mis-managed this and although I attended court with a case the verdict went against me. I accepted this but never heard anything back from them and admittedly as I was struggling didn't pro actively seek them out to make payment. So, on my Credit report I had a CCJ due to expire Sept. 2022, which I associated to that particular incident. Anyhow, I have recently received a Notice of Application for Attachment of earnings order, however, this is regarding a completely different debt/Court procedure to the one I participated in. The creditor, to my knowledge has never contacted me and until this week I have never received any correspondence to this case from the creditor or county court.    Basically, I was just after a bit of advice, on how to go about this. I am worried that if my employer is advised of the CCJ, it makes my position uncomfortable, maybe untenable which will only be negative to my situation.    So can I still contest this and possibly get it removed via the courts, can I delay it for 3 months to get it statue barred, do I pay the whole amount (to a company whom brought it at a pittance) or do pay it off and if so, can the figure be negotiated and how long would it affect me credit score?   I apologise for the number of questions, and appreciate any advice. My concern is the application ruining a very good job for me.   Thanks in advance
    • Thanks, I am worried because on the citizenship application they ask if I received warning, I am not sure if TFL warning this the same police warning or not?? 
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Failure of hard drive.


conchy_joe
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My son has a Hewlett Packard laptop which started to show a message saying " sorry we have come across an error, please do not turn off the computer " it shows 1%....100% and then restarts. when it restarts all previous work has been lost. This happened several times over the next three days, some times twice on the same day. I took the machine to PC World in Selly Oak Birmingham, they said they'd need to keep it overnight.

When I went back the next day they said that they had done a diagnostic on the machine and that the hard drive was failing ( faulty ). I pointed out that the hard drive had been installed by Knowhow 22 months ago at a cost of £60 for inspection and £127 for the new hard drive ( I have the bills ) and that in my opinion the drive they had installed was not fit for purpose as it should be expected to last at least 3 - 4 years. The tech' instore said that I would have to take it up with Knowhow,

He emailed me a copy of the diagnostic test plus copies of the original bills that I had paid in order that I would be able to forward these along with my claim to Knowhow. One day after I had sent these ( including my concerns ) I received an email from Teamknowhow apologizing etc, etc and saying that I should take the machine to the store. I emailed them saying that I had already done this and explained the whole story. Almost immediately I received an almost identical email to which I again emailed back with the same explanation.

It was only after I received a third email say the saying the same thing that I decided to phone Knowhow. The man that I spoke to said he would have to seek advice. He came back and said that the warranty on repairs was 1 year. I pointed out that the item that they had installed was not fit for purpose.re Trading Standards/Sale of Goods, he said that it did not apply to repairs only to " new " items.

I asked for the address of PC World head office and he said he couldn't give it to me, then I asked for the address of the head office of Knowhow, again he said that he could not give it to me but he would give me the address of their complaints dept. I told him that I did not want my complaint to be buried inhouse, and that I wanted it to be heard at a higher level. That's where I'm up to at the moment.

Does anyone have some advice on my next plan of action.

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I'm terribly sorry but this extremely large solid block of text is extremely difficult for people to read. It tends to put people off who would otherwise be very keen to come in and give you the advice you need.

Would you mind posting again please but with proper spacing and punctuation.

Thanks

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Thank you for your valuable input regarding my post ( hard drive fails after 22 months ) spacing, set-up and punctuation etc. I'm sorry for any inconvenience that I may have caused you. It must have been quite painful for someone as erudite as yourself to make sense of. Please rest assured that I will not submit any more posts on the CAG site. Thank you for your much needed help.

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Well I'm sorry that you feel so upset about it. I see that one of the site team has actually done the spacing and punctuation for you.

If you want to come back and visit this thread then I'm sure we can suggest some good ways forward to deal with this problem. It's up to you

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