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    • Hello   A team of ticket sellers tried to overcharge me at a station.   I had a 'permit to travel ' from my departure station ( a machine that allows one to put a deposit on a ticket with a coin) as the main ticket office was closed. So I was legal to travel.   I asked to buy a ticket at the turn-styles on my arrival/ destination station.   The staff would not let me have off peak fare, they adamantly insisted I pay 'on peak' which is allot more and detained me.   I knew they were trying to over charge me. but what could I do ?  I was trapped behind the turn-styles, I was not allowed to go home on the train or leave into the town. I could not walk away, it was quite stressful.   They even said its my own fault for not buying a ticket at the departure station.  (Even though it was closed, hence the permit to travel ticket I had!)   In the end, after a debate, I had to agree to be overcharged to get out the station!  They threatened a terrible fine if I refused to do so.   However, I then checked with the main office on the way out and they said they had indeed over charged me and I had to go back to the turn-styles to get a refund.   I went back to the turn-styles, I told them they were overcharging me, as head office said so, that this was not the first time for me and I have seen it happen to others (I have evidence). They reluctantly gave a refund. They were not very happy about it, with zero understanding of why this was unfair.    In my mind it felt like this:  Just give a refund and " who's next to be overcharge?"   no care for the future customers at all.   There was no indication of why this happened or that it should never happen again. These people are meant to be trained experts. And they know very well when it is on peak or off peak times!   However,  this is not just about me. I said that a refund is not good enough by itself, as this has happened before. A refund does not solve this problem for other people. and i asked what are you going to do about it?   The supervisor again tried to blame me for not buying a ticket at the departure station and said it was my fault and...without a warning. The supervisor called a security guard and told me to get out the station. A security man ushered me out.   With no refund. I asked could I have one, he said no, get out! I asked if I could use the overpriced ticket to go home, the guard said no and that I had to leave!!   Any views on this would be great thank you.      
    • just to be clear point a should read   a) show how the Defendant has entered into an agreement; and   Is this correct? Thanks
    • Better?   What happened when you took out the payment protection insurance:   In xxxx I had a loan with you which had PPI added to it.   When I started my mortgage with you in 1997 a ppi/life assurance was added.   Finally, tell us now why you are unhappy with the policy(s) that you purchased:   I didn’t know the loan ppi was optional or that as this was added at the start of the loan I then paid interest on this as well.   I was told life insurance/assurance was compulsory for my situation and type mortgage and only recently learned this is not the case.
    • No you dont respond...its irrelevant and not what the court directed. It isn't time for her to serve you any evidence on you yet or you on her .....must be done by 15th Oct.   It states the claim will be struck out if the claimant does not pay the hearing fee...see below.   This is what you have to do now......wait for the 2nd October and at 3.55 ring the court and check she has paid the hearing fee of £80.00. (Point 2 of the directions)   You must draft and serve a witness statement from yourself in support of your defence with evidence( Thats your disclosures) and this must be filed with the court and served on her no later than Tues 15th October (Point 9 & 10 of the directions)   Do everything by the book and on time as advised....she will lose herself along the way...if she fails to comply with the directions the claim will be struck out.
    • just read someone else's case and this was quoted; To illustrate your position there is the case some time ago regarding Baroness Walmsley and TFL. She paid the ticket and entered the wrong registration and ended up in the High Court where it was established that it is not the purpose of the scheme to penalise those who make a genuine error. A fact that should be well known to the parking companies since some of them will have lost in Court over the same situation. So as I said, theGDPR breach was theirs when they asked the DVLA for your data.I have included the relevant section below . This is our case exactly. What should i do, i have not yet corresponded to them and unsure what to do next.  regards john 
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Surfer01

CAG New look forum

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It was a lot easier to use CAG with the old format.  Now when you do New or Unread Posts you only get several posts coming up.  If you click on a post to read it, when you are finished and click to go out, it takes you to the top of the page of new posts and you have to scroll down to find the one that you have just viewed.  Must a admit I don't personally like the drab colours associated with the pages.

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Try clicking > Activity >Unread Content...there is no New or Unread Posts option

 

Andy


We could do with some help from you.

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4 minutes ago, Andyorch said:

Try clicking > Activity >Unread Content...there is no New or Unread Posts option

 

Andy

I got that however the issue is that when you bring it up and click on a post to read which may be near the bottom, when you are finished and come out of the post you are taken back up to the top of the page.  You then have to scroll and try and remember where it was so that you can look at the following post!

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How long has this NEW LOOK been up and running.

Keep getting 

Sorry, there is a problem

The page you requested does not exist

Error code: 1S160/2

 

when I click on hyperlinks.

Is the site broken or in maintenance mode?

 

 

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We already have an ongoing thread in connection to the upgrade where you can post questions....and hopefully resolve problems

 

Can we keep it in one place rather than numerous threads.

Regards

Andy

 


We could do with some help from you.

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1 hour ago, Surfer01 said:

I got that however the issue is that when you bring it up and click on a post to read which may be near the bottom, when you are finished and come out of the post you are taken back up to the top of the page.  You then have to scroll and try and remember where it was so that you can look at the following post!

I have gotten in to the habit of opening links in a new tab and when I'm done. close the tab. Whilst this may not work for mobile users, most modern browsers support tabbed browsing.


PLEASE HELP US TO KEEP THIS SITE RUNNING

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No... you can't eat my brain just yet. I need it a little while longer.

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I wasn't a great fan of the old site layout.

I prefer the look and feel of this new site, keep up the good work.

Hopefully these type of errors are temporary😊

 

Sorry, there is a problem

The page you requested does not exist

Error code: 1S160/2

 

and

Sorry, there is a problem

Please wait 4 seconds before attempting another search

Error code: 1C205/3

 

and a search for "BT" and "British Telecom" produced no results. Who would have thought it!

 

 

 

 

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8 minutes ago, Jemn said:

BT" and "British Telecom

Hi Jemn

Or you could simply go to the relevant forum........rather than search

https://www.consumeractiongroup.co.uk/forum/87-telecoms-mobile-or-fixed/

Regards

Andy

 

 


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Thanks, second post meant to go to upgrade thread.

Still getting to know the new site,

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There may well be broken hyperlinks.

If you can let us know when you find one, then we can probably find its target and then correct it.

That would be very helpful to everyone and we would appreciate it. Thanks


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14 hours ago, Jemn said:

 

and a search for "BT" and "British Telecom" produced no results. Who would have thought it!

 

 

 

 

That's very strange. This is what it produced for me - https://www.consumeractiongroup.co.uk/search/?q="british telecom"&sortby=relevancy

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Desktop Opera but whilst for the past 10 years or so we had sticky threads then user threads.

 

Now I have multi coloured stickies whole of page one then I think but am not sure user threads starting on page 2

 

what is going on? 

 

 

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1st new post in the thread and top of page 2 amazing and let's keep it here!

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Posted (edited)

This new layout is so confusing and just plain horrible. The idea you have to go back two pages just to see any new posts is ridiculous imo.

 

Also why are posts here being altermatically posted over onto Twitter? If I wanted them there I'd post them there. Utterly ridiculous.

Edited by sadone

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What's happened to this site? I can't find anything! Mobile or laptop it all looks like Zippy from Rainbow has been let loose with his colouring crayons! It's about as user-friendly as the DWP website!

Sort it out CAG owners! Way to go to kill your already dwindling user base! For a forum that's moderated tighter than North Korea I can't understand how you can get this upgrade SO wrong!

Come on BankFodder, you asked for feedback and the general consensus is "Our survey said... 'Waah-Waah! XXX' "

 

 

 

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2 hours ago, sadone said:

This new layout is so confusing and just plain horrible. The idea you have to go back two pages just to see any new posts is ridiculous imo.

 

Also why are posts here being altermatically posted over onto Twitter? If I wanted them there I'd post them there. Utterly ridiculous.

post titles have been automatically tweeted over to Twitter for at least six or seven years.

There are at least 90000 or so tweets on Twitter which shows you how long it has been going on.

It must be simply that in the past you have never noticed

 


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Well If thats the case I won't be posting here again in a hurry. If I wanted my queries broadcast to Twitter I would have done so.

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Only post 1 of a new thread is tweeted......its amazing how tweeting your " Queries" quickly resolves and extinguishes the problem by getting their attention.........the power of social media hey ? 


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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Nah. Sorry.

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16 hours ago, BankFodder said:

post titles have been automatically tweeted over to Twitter for at least six or seven years.

There are at least 90000 or so tweets on Twitter which shows you how long it has been going on.

It must be simply that in the past you have never noticed

 

I was not aware of this and cannot recall giving permission for my posts to moved to Twitter.  Is your name shown?  Anything to do with Facebook and Twitter I avoid like the plague!

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User Name (Alias) is not shown.... only the first post title and synopsis..

 

Time to refresh your self with the Forum Rules on uses and copyright.

Andy


We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Sorry you seam to have mixed up my concern with whatever.........

The https://www.consumeractiongroup.co.uk/forum/111-benefits-and-hmrc/ now only shows sticky posts on the 1st page.

An actual and valid post asking for help now will only appear on page 2 when it is created. 

If you seriously do not understand how this might be an issue........

I truly despair! 

If I ask a question it has to be on page 1 as who [removed]  is going to go to page 2 to help me for a new questin?

Well you seem to think that will happen but..........

Nobody disabled is going to now get past page 1 as there is zero new content there. 

I can turn on caps lock if you like but you ain't listening are you!

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1 hour ago, speedfreek said:

I can turn on caps lock if you like but you ain't listening are you!

No need to shout. The number of stickies in the Benefits forum is a subject that has already been raised behind the scenes.


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No... you can't eat my brain just yet. I need it a little while longer.

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You could simply have a few stickies that contain/collate listed links for certain individual benefits.

 

Going to be a lot of crossover so a simple link to the answer/thread/post and everything is good!

 

It's not (5 banning points awarded by a mod - insert favourite word about sex beginning with f here) rocket science? Although the ing at the end might be stone cold Olympic Ice skating 10!  

 

Rightsnet up dated not long ago and did a very good job of it. Here whilst I'm neither here nor there I'd love to see the disability impact study you did of this change???? 

 

 

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