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Trouble with BT***Resolved***


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Trouble with BT

Hi

At the moment I am beginning a dispute with BT who are trying to charge me for 6 months of payments after I moved to Plusnet.

I have written to them by email (3x) by post (2x) and online; (They opened a case then closed it with no other communication). They do not reply and have charged me £30 "one off charge" with no other explaination, £40 for late payment and 25%, of the total bill for passing the account on to a collection agency. I have asked them repeatedly to explain the charges and they have ignored my letters.
It was a business account and I have been with them for over 40 years, I am aware the rules have changed with regards to a SARS but I was hoping to find a template.

Jemn

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just hit sar

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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All sorted! after three months of complaining to the relevant BT departments with no replies, let alone action on my complaint. I wrote to the CEO and within three days its all cleared with nothing to pay.

He must be a very busy man.

jemn

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Well done Jemn...thread title updated to reflect the outcome.

Regards

Andy

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  • Andyorch changed the title to Trouble with BT***Resolved***
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