Jump to content
Dale Humphries

Another very unsatified ASC Finance customer!

Recommended Posts

Hi, wish I'd read the review here first! Well here's my experience with ASC Finance, hopefully it will help others from using this company and making the same mistake I did.

I approached ASC for help with a small commercial Loan. ASC Only provided a handful of loans (have since found loans with better terms myself). The lender went into liquidation at the 11th hour - ok not ASC fault, but how they dealt with it was.
I was told either to 'wait and see' - something I was unable to do as searches were completed and have a finite life (so approximately £3k would have been wasted) 
Or take a very unfavourable loan. So, pressured into tying myself into an unfavourable mortgage for 20 years.
In the end I found finance myself, however ASC have refused to refund either the £495 initial consultation fee or £1915 that was paid for loan offer that never materialised. £2410 in total for nothing apart from additional time and stress, something they were paid to reduce! 
That's £2410.00 to broker a loan for £115,000, a loan that they never provided! After reasonably and politely requesting the £1915 refunded (not even the full amount) this has been refused.
Avoid at all costs

Share this post


Link to post
Share on other sites

Hi Dale and Welcome to CAG

Do you intend to litigate to recover your losses?

Andy


We could do with some help from you.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

    Donate button something to the Consumer Action Group   

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

Hi Andy,

My Complaint has been escalated to their head office, but yes if a satisfactory outcome is not achieved I would consider the small claims court on the basis fees were paid, but the agreed service was not provided.

Infact what service was provided caused more stress and time delay than if I had approached lenders myself.

Share this post


Link to post
Share on other sites

Sure thing......please update your thread with what transpires and if you need advice on issuing a court claim.

 

Andy


We could do with some help from you.

 

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

    Donate button something to the Consumer Action Group   

 

If you want advice on your thread please PM me a link to your thread

Share this post


Link to post
Share on other sites

After being met with arrogance, contempt and a refusal to admit any wrong doing by ASC's head office, I have escalated my complaint to their trade body the NACFB.

My complaint was reviewed by one member, who dismissed it without addressing any of the points I made as to specific sections of the NACFB codes of practice that I felt ASC had broken (8 sections).

Quite surprising from an organisation that states its primary objective as 'to maintain, promote and when necessary enforce a code of practice'.

 

The member also did not advise me I had the right to appeal his decision, although their code of practice clearly states a complainant has the right to appeal.

I have now appealed, but don't hold out much hope, from my experience so far the NACFB seem to be a self serving organisation, only interested in receiving subs and protecting their members - as opposed to their primary objective of upholding their code of practice.

 

It very much feels like I'm battling against an old boys network who are determined to cover eachothers back, and as I said, treat with contempt and arrogance anyone who dares call them out when they treat clients like dirt. 

Share this post


Link to post
Share on other sites

this is why in other areas that have trade bodies we often recommend ignoring their existenece and go straight to a civil claim. You save time and you dont tie yourself up.

Share this post


Link to post
Share on other sites
Please fill in your quit date here

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?




  • Tweets

  • Our picks

    • This is a bit of a lengthy one but I’ll summerise best as possible.
       
      THIS IS HOW THE PHONECALL WENT 
       
      I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker) 
      I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline  they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded. 
      Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
      the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
      so far so good.....
      i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
      the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
      so far so good....
      • 14 replies
    • I was talked into signing up with Future Comms (future-comms.co.uk) who cold-called me to change my mobile contract to them, via 02, rather than EE. I have a small business (only me!) and it's a business contract. True, the 4G network is better for my area. This company seemed to be a marketing set-up for various telecoms companies, so I assumed anything I signed would be with 02 and didn't think it might be a problem.
       
      They sent an email whilst I was on the phone to set up the direct debit mandate with my bank which I signed electronically. That was the first, of many, problems I found. Apparently THAT was my contract, binding me to 3 years and no 'cooling off' period, because I was a 'business' (meaning any consumer rights did not apply). When I subsequently asked in writing for a copy of my contract, that is what they sent - when I argued it was a DD mandate they insisted it was my contract!
       
      2 days later they asked for my phone details to get it unlocked which I sent. 10 days later, EE closed my account, so I changed the SIM card to 02 that had come a few days before. No network! They had done nothing about unlocking it. Fortunately I was lucky with EE who managed to give me the right codes, rather than the usual 10 days to go through Samsung.
       
      By this time I was suspicious of their set-up and wanted to cancel. As I said earlier, I found myself trapped into a 3 year contract with no 14 day cooling off period (they don't offer that). Promises to deal with my complaints never happened, promised return calls neither....and on and on.
       
      Ofcom's rules apply to consumers and small businesses (under 10 employees), yet this shower don't acknowledge that. They just repeat and repeat that I am a business so it doesn't apply. To cancel the contract I have to pay the full 3 year's fees!!
       
      I would like to know if others have had similar experiences? Or does anyone know how I can maybe declare the 'contract' unenforceable? I have never before been locked into something without a clear written contract, with t&c's! And, yes, I have asked, and yes, I have been ignored.
      • 84 replies
    • Future comms!. Read more at https://www.consumeractiongroup.co.uk/topic/415706-future-comms/
      • 10 replies
    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
×
×
  • Create New...