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We have been customers for years with this company,& have never had a problem till now.

Our washer/dryer broke on Thursday,tripping our fusebox.

We had a visit from an engineer on Friday,who couldnt repair it on the premises.  He told us we would be phoned later that day to arrange an uplift & replacement machine.

We had to phone them on Saturday.  We were told we would be called within 3 working days.  We have never been phoned by them,& only can speak to them if we call them.

To date we,ve been told we will be contacted within 7 working days,our machine has been removed! (Not true) ,that its not an essential piece of equipment.

All of these statements being made by different advisors .

What a joke.

Meantime,im spending a fortune at launderettes trying to keep up with a family of 4 clothing needs,not to mention towels & bedding.

We,ve been reasonable,saying we dont have to have a combination machine as long as we can do a wash.Ive sent an email to head office,but am not hopeful.

 

Any advice?

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Welcome to the forum. Please will you read our customer services guide and implement the advice there. This is extremely important when you are dealing with these kind of people.

You'll get some people turning up soon to give you the advice you need – but if you don't mind, please would you not post in solid blocks of text. It's very difficult for people to read and it makes them less enthusiastic about getting involved.

I reformatted your text for you


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Thread moved to the appropriate forum... 

please continue to post here to your thread.

 

Regards

Andy


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