I hope someone can point me in the right direction. I am having difficulty with both my mortgage company and Vanquis who are demanding I complete an Income & Expenditure form which is very intrusive as well as sending in 3 months worth of bank statements. I have recently had my mortgage transferred to Rooftop and I know there is MUCH on the Forum about those people. I am beginning to lose sleep about this situation and so is my wife. I have £800 of arrears on the mortgage and am able to overpay the monthly amount by £200 to clear this. I have already proved this is possible by doing this last month but Rooftop will have none of it and have now given me just 7 days to send in their IE form, payslips (which I've already told them I don't have as my wife is the income earner) and bank statements (which of course would tell them all about our lifestyle and do nothing to reveal that that is dictated by our special needs son.
Vanquis have said much the same thing and are demanding the same.
Any help would be greatly appreciated.
Sounds like the loan wasn't affordable and in 2015 lenders didn't do sufficient affordability checks.
You can't complain to the original lender because you're outside the 6 months.
However you can complain to Lantern. Complain that the loan wasn't affordable, the lender didn't do sufficient checks, and Lantern have failed to do due diligence before pursuing the debt.
Tell them when they purchased the account they should have checked whether the loan should have been issued in the first place, and whether checks completed by the original lender were in line with guidelines set out by the regulator (I don't believe they were in 2015).
If they dismiss your complaint and don't write off the balance, refer it to the FOS and it will cost them £350 in fees for a £47 debt
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!