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were do we stand.

 

Moved out of old property 1st Oct 2019

and EON informed prior to this.

We have an online chat log of a live chat with EON to confirm that we will not be charged after this period and final bill will be produced in 48 hours great.

Now then 147 days or 3528 hours later we are still waiting for the final bill.

We are now getting calls and text from old landlord about this as a new tenant has just moved in ( we moved across the road ) and is having trouble getting new supplier for energy we presume.

 

we have complained since Nov. and get loads of excuses from you will have to wait for the new supplier to take over the account,

to there's a DI on the account before a final bill will be sent or were working on it still.

 

we have had the letter from EON stating that we can now go to the ombudsman but what can we expect this to achieve.

 

Forgot to say that we have logs of all telephone calls and everyone is recorded .:clap2::clap2::clap2:

Edited by huggy41

PHOTOBUCKET TUTORIAL IS NOW DONE HERE IT IS

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What is a "DI"?


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Data Integrity issue, they have to do a data fix


PHOTOBUCKET TUTORIAL IS NOW DONE HERE IT IS

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if you are not being hurt by this then is there any problem with simply waiting to see what they do? If they go beyond the 12 month limit for providing a bill then they would be prevented from billing you and you would be under no obligation to pay


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Hello huggy41 and sorry for the late reply. Not been around CAG recently.

I'm sorry we haven't sent a final bill despite having been given details of your move. You've done the right thing in going down our complaints route. I see the case has been referred to the Energy Ombudsman. We now must wait for their ruling. This decision will be binding on us but not on you leaving you free to go down other avenues if you wish. Should you accept the Ombudsman's verdict, we must implement their instructions in full within 28 days of the decision being made.

Malc

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