Want to know if you switch to the free report option while in the free subscription time, will it stop the £14.99 fee being taken or do you have to close the Experian account entirely to be sure the fee is not taken.
Hi. I don't know if anybody can help but was wondering if any of you had heard anything about this firm from Liverpool or had any dealings with them.
There is an alleged outstanding debt we had with a golf club from 4 years ago.
A family member arranged to throw a surprise birthday party for a couple of people but when one of them found out he made a fuss so the event was cancelled.
£445 was paid as a deposit which was not refunded and which was the cost of the room hire.
An amount of £696 was outstanding for food but the event was cancelled several weeks before and we do not have any copy of terms and conditions.
This was forgotten about since they had taken the hefty deposit, until this week.
Mercantile Legal & Commercial Services are threatening a claim through court if we don't settle within 7 days or provide reason as to why we believe the money isn't owed.
We have no proof or paperwork anymore, and thinking about it £445 for the room is adequate compensation we believe considering they were providing nothing else.
The food wasn't even discussed in detail - it was just a buffet at £9 a head.
So the ball is in our court to either dispute the claim - presumably with some evidence - or be prepared to be taken to small claims court.
That's what they say in their letter. They also state that all payments should be in favour of Mercantile.
If we dispute the claim on the basis above then we are admitting to it sort of, and if we don't they've already stated they will see that as an admission and go to court.
Please help, any advice would be appreciated.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!