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    • yes sorry i was confused that you had managed to get anything out of the administrators. we've not seen that and was surprised by it read that way.   your credit file is clear Conexus Recovery and Field Services Ltd - can be totally ignored. DCA's view debtors as suckers, marks and mugs NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type and they are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..
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    • They are very nonsensical aren’t they? As far as I can tell they have no proof of ownership of debt whatsoever - it feels like they’re just hoping I cave in 🙈   I’ll get onto the CRA’s now - thank you 😊 
    • Thanks ...okay well as you are already aware you will get more sense out of your bin than talking to Arrow...so I would now escalate it by informing the Credit Reference agencies and submit a Notice of Correction ( each CRA has its own instruction's on how  to submit) and they will contact Arrow asking for details of the debt....if that fails you can contact the ICO (information Commissioner's Office) and raise a complaint re false data reporting.     See how you get on.
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Is there any organisation that investigates Motability for aiding and abetting Motability fraud?

My posts are offered informally, without prejudice and without liability. You should seek the advice of a qualified insured professional.

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We have repeatedly reported fraudulent use of a Motability car to Motability. The Motability car is being used by a woman (who is not the disabled person) for her personal use - running errands, taking her child to school, shopping etc. Things that are not for the benefit of the disabled person.

My posts are offered informally, without prejudice and without liability. You should seek the advice of a qualified insured professional.

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Is there any organisation that investigates Motability for aiding and abetting Motability fraud?

 

I have tried reporting it to Motability - many times. My question is who do I report Motability to for aiding and abetting fraud? Is there an ombudsman?

My posts are offered informally, without prejudice and without liability. You should seek the advice of a qualified insured professional.

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she is probably the/a nominated driver?

 

it could well be for the benefit of the disabled person.

i'e if she didn't do this or that the disabled person would have to travel with her ..better they stay at home

thus they are benefitting from that rather than suffering unnecessary travelling.

 

things like this ive questioned with Motability lots of times and never had an issue with what I have described a nominated driver wanted to do.

was told its not an issue.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I don't mean to be rude but please read what I have said in my earlier posts. I have not asked for your interpretation of the Motability rules / how they are applied. My very simple question is: is there a higher authority I can complain to about Motability as they are encouraging fraud in this particular instance.

Edited by bottomburp

My posts are offered informally, without prejudice and without liability. You should seek the advice of a qualified insured professional.

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It's not fraud.

I used to have a motability car because i was a carer for an older friend.

I used the car for 2 years until he passed away and he only came in the car twice.

The motability scheme is for the wider benefit of a disabled or vulnerable person.

I was sceptic at first but the council officials insisted on me filling the application because i was doing his shopping, helping with some cooking and cleaning and keeping him company.

To do this i needed a car and because it was partly for his benefit, i was entitled to it.

So, anyone seeing me with a motability car (no particular marking, so don't know how anyone would know) would think i was [email protected] the system.

Same could be said for the woman you want to grass out.

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At king12345 - not relevant.

Now, back to the question: is there a higher authority I can complain to about Motability as they are encouraging fraud.

My posts are offered informally, without prejudice and without liability. You should seek the advice of a qualified insured professional.

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Well if you taken time to read the bottom of the link I provided...

 

Motability Operations Limited is authorised and regulated by the Financial Conduct Authority under reference number 735390.

Please see our Terms and Conditions for more information.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Now, back to the question: is there a higher authority I can complain to about Motability as they are encouraging fraud.

 

No because they are doing nothing wrong.

Motability makes the rules

If they are happy .

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi

 

I can see where you are coming from but that is with the little information that you have provided.

 

Do I agree with it NO as said "little information" we need a summary of how you have reached this conclusion from start till now.

 

Question: Are you specifically asking about the Motability Vehicle only or with the Blue Badge use as well? (I know you have asked about the motability vehicle but just to clarify a Blue Badge is not involved as well)

 

Couple of links:

 

https://www.motability.co.uk/information-for-customers/cars-and-wheelchair-accessible-vehicles-customer-area/your-agreement-named-car-drivers

 

https://www.motability.co.uk/contact-and-support/faqs/what-information-do-i-need-to-give-to-add-a-driver

 

https://www.motability.co.uk/contact-and-support/faqs/can-someone-else-drive-for-me

 

https://www.motability.co.uk/about-the-scheme/how-your-car-can-be-used/

 

https://www.motability.co.uk/contact-and-support/faqs/do-i-have-to-be-in-the-car-when-it-is-being-used

 

https://www.motability.rsagroup.co.uk/policy-who-can-drive-your-car.html

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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At king12345 - not relevant.

Now, back to the question: is there a higher authority I can complain to about Motability as they are encouraging fraud.

 

No, but if it is stopping you sleep at night, you could always raise it with your MP.

 

Owing to how the scheme works, there will always be misuse of the scheme, it would be counter productive to check every trip to make ensure it was done to benefit the disabled person and how would they prove the trip wasn't benefiting the disabled person?

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Not every trip needs to be for the disabled benefit.

As said, i used to care for a friend and visited him every other day.

I was using the motability car mainly for myself and it is allowed.

They even let me keep the car for a few months after my friend passed away despite me notifying them immediately.

Op, complain to the government and see if you can convince them to make the scheme for sole and exclusive use of disabled/vulnerable.

Good luck.

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And i just found this in my inbox:

 

"I don't understand why you think answering my question with your situation is relevant Please don't muddy the waters with irrelevance. I have posted a question and your particular circumstances - though quite fascinating I am sure - are of no interest to me in this particular instance whatsoever."

 

This is an open forum where people discuss things so many can benefit.

If you want an answer that you like, pay someone and make them giving you the answers you want.

For the time being we keep contributing with opinions, links and personal experience which all help understand how to address many problems.

In your case, as you want i straight answer, it's a matter of revenge that you want against a woman you don't like or has done something to upset you.

Most likely she's entitled to the motability but you want to cause her trouble.

So the answer is another question: what has this woman done to you?

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@ Andyorch: Thank you. That is helpful. I have asked Motability who regulates them and they have refused to answer. I will take this up with the Financial Ombudsman.

 

@ dx100uk: Motability ask for fraud to be reported to them. They say they take fraud seriously but we all know what happens when organisations self-regulate...

 

@ stu007: I have read the Motability rules and it is quite clear that Motability cars are not supposed to be used in the way this one is. The woman who is using the Motability car fraudulently is also using the blue badge when the disabled person is not present.

 

@tomtom256: Our MP tells us he is totally shocked by Motability and it is well know Motability is one of the worst frauds there is - he also tells us there is nothing he can do about it. If you pay taxes and are happy for them to be stolen by benefit cheats that is entirely up to you - I do not share your view.

 

@ king12345: It was a simple question. An open forum is only informative if the question is answered. Anyone searching for the same information as I am is not interested in reading pages and pages of personal opinion / circumstance. They, like me, just seek the answer to the original question.

 

I now have the answer to my question, thank you Andyorch.

My posts are offered informally, without prejudice and without liability. You should seek the advice of a qualified insured professional.

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You should focus on the blue badge being used inappropriately rather than the motability.

If this woman is the carer of the disabled then she's most likely entitled to it and can use the car whenever and wherever she wants.

The blue badge misuse could be your weapon to get her as it's clear that's what you want.

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As the OP has now got the answer to the initial post I see no point in this thread going any further.

 

Thread now closed.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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