I've only escalated my case to the CAB. To be honest, I've not had time to approach any other body with my complaint, such has been the complexity of the case so far. Add in the fact that I work in Helsinki most of the time, and when in Scotland, I have a 14 hour round trip to court, it means that the whole horrid episode has been altogether mentally draining.
I really hope the 29th brings some closure, as I'm pretty much done with it all now.
As an update, I have now received the attached N180 form as an offer of mediation - this is the first time I have ever seen a form like this so I have been having a quick read on the site and will have more of an in-depth read over the weekend and see what I need to do.
If anyone could give me any pointers, would really appreciate it and this is alien to me so I now need to do some homework
Mediation Letter Nov 2019.pdf
Thank you so much.
I have written to Southern Water who have emailed back to assure me that I am on the Watersure tariff but the Watersure Tariff but they still fail to apply to the account.
The consumer council for Water have now accepted the case so hopefully there will be some resolve.
They no doubt offered a much cheaper annual premium, offset by the increased excess, which is why they look cheaper on the comparison sites.
Usual industry practice is to send you documents, and you can then cancel the insurance if the policy doesn’t meet your needs.
Was the £3000 excess noted in the policy documents? Did they say “please read these carefully and ensure it meets your needs”??
If the excess was noted in the policy documents, expect them to state that the combination of
b) the lower premium, and
c) their trading name (“XSDirect”)
will mean you weren’t mislead as to the excess, nor treated unfairly .....
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!