Many thanks Dx. Do I need to send the SAR to the Data Protection Officer for HSBC at Coventry or to HSBC's headquarters in Canada Square, london. I've just looked up the Data Protection Register for HSBC and both addresses are shown
The car was 'not as described under trading standard regulations. It has some long standing expensive issues which would and should have been picked up on a service history but were not. We were told that the history could be found online which is standard practice for brand.... It was not. The documents themselves are obviously inaccurate and the anomalies would indicate them to fraudulent so you would expect the finance company to authorise an unwind of the agreement. Sadly they are not willing to comply because they would be very much out of pocket as the car dealership apparently has a reputation for changing directors to dodge court actions. (found this out yesterday.... and yes I should have checked them out before buying!) However the finance company still provides them with car finance for their customers.
Don't touch them owe me £500 since January 2019 make excuse after excuse. Seem they always have software problems sending money out. Keep saying they will call back or email nothing been chasing it now for 6 mths the phone staff always have the same banter we will chase it up and get back to you then nothing!
This is a bit of a lengthy one but I’ll summerise best as possible.
THIS IS HOW THE PHONECALL WENT
I was contacted by future comms by phone, they stated that they could beat any phone contract I have , (I am a limited company but just myself that needs a business phone and I am the only worker)
I told future comms my deal, £110 per month with a phone and a virtual landline, they confirmed that they could beat that, £90 per month with a phone , virtual landline they also confirmed they would pay Vodafone (previous provider) the termination fee. As I am in business, naturally I was open to making a deal. So we proceeded.
Future comms then revealed that the contract would be with PLAN.COM and the airtime would be provided by 02, I instantly told them that this would break the deal as I have poor 02 signal in the house where I live as my partner is on 02 and constantly complaining about bad signal
the salesman assured me he would send a signal booster box out with the phone so I would have perfect signal.
so far so good.....
i then explained this is the only mobile phone I use for business and pleasure, so therefore I didn’t want any disconnection time in the slightest between the switchover from Vodafone to 02
the salesman then confirmed that the existing phone would only be disconnected once the new phone was switched on.
so far so good....