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Capital one Credit Card PPI claim


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My partner finally decided to claim her Capital One credit card PPI.

The card was issued in 2003 which was more or less when PPI was introduced I believe with a avg credit amount of £500.

About 2 weeks ago she made a claim using the Capital one/resolver online application.

 

The original card application was completed on the phone and her complaint was it was not fully explained to her what PPI was and why she should be accepting.

 

Within a week she received a reply stating she was not eligible for a PPI reclaim due to the following reason:

 

aged 16-64

Employed and paying class 1 NAT INS

Living in UK

 

Based on the above we are confident the PPI was not mis-sold !!!

 

They confirm it was sold on a telephone application which they do not have the recording !

 

How is this confirming that it was not mis-sold ?

 

They have however agreed to just over £1200 as a result of redress scheme which was introduced in 2014 re a high commission rate which is unfair to the consumer under the CCA 1974.

 

Not sure how to work out the PPI as not much statements are available.

 

Given the above info, what would be the best course of action?

 

Thanks in advance

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Do an sar

Resolver is useless for reclaiming ppi

Is this a plevin refund or ppi premiums

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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well you cant have both.

either you accept a plevin refund of the hidden commission they got

or

you put in a claim for the PPI premiums back.

without all the statements via an sar, you nor us are in any position to know whats best.

but the fact that they have refunded under plevin sort of admits it was mis-sold...….

Edited by dx100uk
spelling

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Not looking for both!

 

just asking to see if its worth not taking plevin and going for the full PPI repayment instead.

And what happens if she accepts the plevin and then still pushes on for the PPI.

 

Based on their reply, what exactly proves it was not mis-sold?

just confirming the fact she was working and aged over 16?

what about all the sales pitch she must have received.

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one or the other

she cant accept plevin then go for PPI.

 

you've nor we have anyway of knowing without getting all the info via an sar

you never know what notes are in the comms log that might either float or bomb their claims in was unadvised.

 

not 100% sure on 2003 but on many cards cap1 cards there was a little white sticker that gave a number to ring that said call me to activate.

the truth is the card was already activated and it was to activate the PPI.

 

so she solely applied for the card over the phone, or was it, as I suspect, after returning a mailshot or a magazine application form?

 

you see, there so much information to gather before an informed decision about which way to go is made...

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

read sar

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • 2 weeks later...

its your legal right

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

not sure where we've stated they will

its for you to refuse it if you feel the refund of the actual PPI payments is going to gander more money and succeed

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

the statements 😬

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

ppi every month

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ok we know there was a ppi agreement in place and Capital One refused the claim.

Also, they mentioned they lost the phone conversation for the application. 

What steps do we need to take now?

 

record all ppi payments

 

 

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it will show on every statement whilst it was active

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

so you now know the months it was charged and how much each month?

 

is the card still active?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

pop each one on its date in the CISHEET

enter their avg int rate in cell d15

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Have been going through the statements and finding the avg charge per month to around £7.

does this work out the payout would be around £1500 max if they accept to repay?

Based on under 13 year and 8% interest per year. 

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You dont avg the monthly ppi

You put each one in the cisheet

You might want to a vg the apr for cell d15 though

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

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