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Very unhappy with this company.

 

We bought a printer via an online marketplace site. bircat offered an attractive price and said the printer was in stock and stated an estimated delivery time. They took payment straight away but every time we checked the order status it just said it was being prepared.

 

After about a week, we rang the marketplace helpline and they said they would tell bircat to contact us. When they did, it was to say that the item was in stock but they should have the printer in about three weeks.

 

We cancelled the order but nearly a week later bircat haven't refunded the payment they took.

 

Trustpilot has a few recent reviews of bircat where people had payment taken and were left in limbo waiting for their items.

 

Never again

 

HB


Illegitimi non carborundum

 

 

 

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How did you pay?


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I think it is probably safer to pay by credit card for online purchases - they seem to be able to have your money refunded very quickly if there is a problem- whereas with debit cards there seems to be a different system.

 

This company does not seem to be very popular judging by the reviews !


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They aren't popular, are they CB? And thos are recent reviews too. I'm still looking into this company and who actually owns it, will post more later.

 

HB


Illegitimi non carborundum

 

 

 

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Having read more about this company and with help from stu007 on the site team, it seems that bircat.com isa trading name of Trade Place/Tradeplace Software Ltd who describe themselves as ' Retail sale via mail order houses or via Internet (European Community NACE Rev 2)'.

 

Their registered address is:

 

Lawford House

4 Albert Place

LONDON N3 1QB

 

https://www.onbuy.com/gb/shop/bircat/

 

However, this is the address of Cosec which appears to me to be a type of accommodation address.

 

https://www.thegazette.co.uk/company/04051160

 

I have seen a landline number on an Italian website which is +442037690038.


Illegitimi non carborundum

 

 

 

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According to Endole the current directors of Trade Place are Cosec Management Limited and Ilane Tall, who is shown as living in Isreal although other information says he's French.

 

https://suite.endole.co.uk/insight/company/09064353-trade-place-software-ltd

 

Mr Tall had a previous directorship with MKP Web Ltd and is now involved with a new company, Shuferstore Ltd.

 

https://www.duedil.com/director/925307030/ilane-tall


Illegitimi non carborundum

 

 

 

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The marketplace site asked birect to contact us to tell us what's happening and they haven't. The marketplace site is organising a refund.

 

bircat were still selling the same printer on the same site as of yesterday - at a lower price! I don't understand what's going on, they seem to be incompetent. They're on multiple online marketplace sites and I for one won't be using them again.

 

HB


Illegitimi non carborundum

 

 

 

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